Social Life of Cities in Chicago: TATV workshop July 2013


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As part of the Social Life of Cities collaborative, we are working the University of Chicago, Cisco and McCaffery Interests to create new ways to use digital technology to help people feel safer in Chicago's south side. In our first workshops, in July 2012, we discussed what blocks and what boosts community resilience on the south side, and designed four propositions for new ways to use digital technology to tackle these issues. Our second workshops, a year later in July 2013, focused on one idea: "Team Approach to Violence", TATV. We spent the day designing TATV, looking at how south sides use new technology and examaining the experiences of people from different ages and backgrounds. We will be working with our Chicago partners to pilot and evaluate the new approach. For info see

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Social Life of Cities in Chicago: TATV workshop July 2013

  1. 1. Team Approach to Violence: Designing digital tools to help residents tackle crime in south side neighborhoods Workshop: July 17, 2013
  2. 2. What is Team Approach to Violence? A new project using everyday digital technologies - SMS, smart phone apps and web tools - to boost community resilience in Chicago’s south side neighborhood by helping residents, community organizations, police & public agencies tackle violent crime.
  3. 3. Resilience: the ordinary superpower
  4. 4. What is blocking community resilience? 1.  Disconnection & social isolation –  From each other, from the City & from decision- making 2.  Violence & fear of crime –  Threats to safety, fear of crime that keeps people isolated, lack of street life and use of public spaces, how crime reports affect south side neighborhoods 3.  Empty & un-used spaces –  Problematic as physical, social & symbolic spaces
  5. 5. How can digital technology create resilient neighborhoods in Chicago’s South Side? Workshop July 2012
  6. 6. Initial concept Team Approach to Violence TATV Report a crime, start or join a conversation about public safety in your neighborhood Enter your zip code, street or neighborhood TAT V Report a crime Find your CAPS beat and next CAPS meeting Start or join a conversation about crime and public safety in your neighborhood 350conversations 1,027reports in past month Conversations in your neighborhoodWhat can I do? e.g. 60615 or send us a SMS or download our Mobile App Anti gun Crime March - Join us on Saturday Safer blocks: What can we do to stop drug crime in our neighborhood? Use simple tools to create connections and dialogue between residents, local organizations, police and public agencies. Give residents a voice and aim to build trust.
  7. 7. Scoping work: feedback “I work with block clubs who are interested in tools that will give them easy, quick ways to share alerts and information about safety and a place to discuss concerns” Community organization
  8. 8. Scoping work: feedback “We want to map the positive things happening around community safety, not just the negative. I want to say there is a Play Street on this block on Saturday or prayer vigil happening – things that bring people together” Community organization
  9. 9. Scoping work: feedback “What is lacking from all the app concepts I see is dialogue. I want to see what people are saying and reporting but this needs transparency. And it needs the police to respond: will they look at what we are saying? Will they reply publicly?” App developer
  10. 10. Scoping work: feedback “We need something that will let people in communities connect up and support each other. Everyblock was a place for people to talk and is missed.” Community organization
  11. 11. Scoping work: feedback “We need to work with communities to tackle violence. The more tools there are to do that, the better. I want to see community participation.” Police officer
  12. 12. Focus groups with high school students July 2013
  13. 13. July 2012 First workshops: TATV first imagined imagined First half 2013 Scoping & interviews July 2013 Design workshops, develop initial specification & proof of concept August- Sept 2013 Choosing developer Sept-Nov 2013 Development December 2013-April 2014 Piloting/ evaluation May 2014 Review
  14. 14. Social design methods •  Putting the people who use services at the heart of designing projects, products and services •  “Designerly methods provide a way for working together as a group in a productive way that is centred on the people you work with and the outcomes you are trying to achieve” Social Design Methods Menu •  A method of innovating to meet social needs. Social Design Methods Menu can be downloaded from
  15. 15. •  DESIGN METHODS Loughborough Junction, South London
  16. 16. Team Approach to Violence: Design principles This project must be about … 1. Community: a voice and service for residents, businesses & neighborhood groups 2. Accessibility: easy to find and easy to use for people of different ages & skill levels 3. Simplicity: uses a visual style that makes it easy for people to see what to do and what will happen next 4. Sustainability: is low-cost, simple to update and supports real world programs 5. Multiplicity: making it work for people in different circumstances, at different life stages
  17. 17. Ground rules •  Open, honest, respectful conversations •  Listen to others •  Leave your organization at the door •  Allow yourself to put yourself in other people’s shoes •  Users and needs first; technology second •  Be open minded: this is not the point to worry about limitations and constraints, that comes later!
  18. 18. Think  about  different  kinds  of  people  living  and  working  in  South   Side  neighborhoods  and  why  they  would  use  TATV   Capaci=es  and  resources   I  can  do  easily….  I  can’t  do  easily…    My  skills   are  …    because  ….   Working with personas The  issue   The  issue  facing  me  that  the  service  is   trying  to  address  is….     What  ma@ers  to  me  day  to  day?   Who  am  I?   Touchpoints  and  devices   Things  I  have  with  or  around  me  (eg     car,  TV,  mobile  phone)   How  is  TATV  helping  me  tackle  a  problem?   Who  are  the  people  and  organiza=ons  that  I  spend   =me  with  and  connect  me  others?  
  19. 19. Prompt questions •  Do you recognise these people? •  Do they feel real? •  What can you add to these descriptions? •  Do we need to create more personas?
  20. 20. Tell  a  story  about  how  a  south  side  resident  would   find  out  about,  use  and  keep  on  using  TATV   User Why  use  it?   Where  and  how?   Find out about it Decide to use it Share with others Service Is  anyone  else   involved?   Touchpoints:  how   and  where  will   people  interact   with  it?   How  does  it  make   them  feel?   Time  >>>>   What  are  the   issues/ opportuni=es/ barriers  to  use?   Use for 1st time Use it again Thinking about user experience
  21. 21. Users User    1   GOALS: What do they want from TATV? What do local organizations and agencies need to do? Making TATV work for different users: aims, tasks, platforms & support TASKS: What will they do? INFO/SKILLS: What will they need? PLATFORMS & DEVICES: What will they use? IMPACT: What will happen? User  3   Org  1   Org  3   Org  2   User    2  
  22. 22. Working on a design brief 1.  What functions does it have: mapping, reporting, sharing, alerting? 2.  What platforms & devices does it use: web, smart phone, SMS? 3.  What options does it give people? 4.  What is the right tone and language? Friendly? Formal? 5.  What does it look like: cut up the screen grabs and write your own instructions
  23. 23. July 2012 First workshops: TATV first imagined imagined First half 2013 Scoping & interviews July 2013 Design workshops, develop initial specification & proof of concept August- Sept 2013 Choosing developer Sept-Nov 2013 Development December 2013-April 2014 Piloting/ evaluation May 2014 Review
  24. 24.