Taking connections to the cloud


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Presentation by Stuart McRae as given on November 30th in Amsterdam for Social Connections IV, the IBM Connections user group event

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Taking connections to the cloud

  1. 1. Taking Connections to the CloudMake Social the way you do BusinessStuart McRaeExecutive Collaboration & Social Business EvangelistIBM Collaboration Solutionsibm.co/smcraestuart.mcrae@uk.ibm.comwww.twitter.com/smcraewww.linkedin.com/in/stuartmcraewww.facebook.com/sjmcrae © IBM Corporation 2011www.smcrae.com
  2. 2. Roadmap Disclaimer IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion. Additional Disclaimer: I am not a Sales Guy. Verify everything with someone that is before signing anything.2
  3. 3. “... a tectonic shift in IT”? Source: LinkedIn Consumerisation Consolidation Cloud Commoditisation3
  4. 4. “Is it conceivable that in 15 years time manufacturing companies, advertising agencies, insurance companies and retailerswill by buying hardware, Software and manpower, to run email servers, or blogs and wikis?”4 Its just a question of when and where you start
  5. 5. Social Business Transformation:Driven by Multiple Disruptive Megatrends Social Browser Internal External Mobile Cloud5 © 2012 IBM Corporation
  6. 6. Social Business Transformation:Social Drives Cloud Use ● Inherently online Social ● ● Focus on relationships & cooperation Drives need for Mobile access Social Networks are Internal & External Browser ● ● Typically implemented as Cloud services Internal External Mobile Cloud6 © 2012 IBM Corporation
  7. 7. Social Business Transformation:Mobile Drives Cloud Use Social Browser Internal External Mobile ● ● Access anywhere, anytime (any device) Location independent working Moves interaction from proximity to affinity Cloud ● ● Drives device independent applications ● Not useful without Cloud services7 © 2012 IBM Corporation
  8. 8. Social Business Transformation:Cloud Enabled Shift to Browser Social Requires move to Online Browser ● ● Primary interface to Social tools Internal Enables a shift to Mobile devices ● ● Drastically reduces desktop support costs ● External Enabled by Cloud services Mobile Cloud8 © 2012 IBM Corporation
  9. 9. Social Business Transformation:Cloud is a Synergistic Part of the New IT Social Browser Internal real time, social collaboration Enables ● External mobile devicedesktops Enables ● Enables Browser only ● use Mobile ● ● Reduces TCO for standardised services Lets companies focus on their business Cloud9 © 2012 IBM Corporation
  10. 10. IBM SmartCloud PortfolioAddresses needs for Internal Private Clouds, Hosted Private Clouds & Public Clouds IBMSmartCloud Solutions Cloud Software and Business Process as a Service Strategy BPaaS BPaaS / SaaS Consulting & Business Analytics Social Business and Optimization Implementation SaaS Smarter Commerce Smarter Cities IBMSmartCloud Foundation IBMSmartCloud Services Private and Hybrid Clouds Infrastructure and Platform as a Service Platform as a Service Technologies Application Services PaaS Consulting & PaaS Implementation Application Application Application Application Integration Application Application Application Application Integration Lifecycle Resources Environments Management Lifecycle Resources Environments Management Infrastructure as a Service Technologies Enterprise Enterprise+ IaaS IaaS Consulting & Implementation Infrastructure Management Availability and Security and Usage and Infrastructure Management Availability and Security and Usage and Platform and Administration Performance Compliance Accounting Platform and Administration Performance Compliance Accounting Consulting & Cloud Components Cloud Services Implementation Hardware & software to architect and build private or hybrid clouds Services Consume cloud services over Internet Design my cloud10 © 2012 IBM Corporation
  11. 11. So you can run Connections on a dedicated IBM Cloud platform (and Domino and Portal and the rest of your enterprise software) Rapid access, multi-tenant solution Robust multi-tenant solution, including scaled and priced based on usage. managed production services. Distributed System z Workloads Ideal for developing and deploying new Ideal for migration of traditional and higher availability application designs applicationsInfrastructure Operating system Linux, Windows Windows, Linux, AIX z/OS as a Service Management level Self Service with advanced Fully managed Fully managed premium support Availability 99.5% 99.9% Up to 99.99% *1 Security Virtual and some physical isolation Multiple levels of isolation Multiple levels of isolation *2 Software usage Bring your own / pay as you go / free developer use IBM provides operating Provides OS and software stacks system and tool licenses (IBM middleware / selected ISVs) Pricing Hourly usage-based with reserved options Monthly usage-based and Monthly usage-based and fixed contract fixed contract *1: Determined on country by country basis. Some countries will be able to provide up to 99.999% availability using GDPS. *2: Uses certified LPAR and z/OS subsystem isolation – which achieves the highest level of security certification (EAL5) on IBM shared platform http://www-935.ibm.com/services/us/en/cloud-enterprise/ 11 © 2012 IBM Corporation
  12. 12. IBM Portfolio of Software as a Service Solutions Social Business Smarter Commerce Business Analytics & Optimization Smarter Cities12 © 2012 IBM Corporation
  13. 13. IBM SmartCloud for Social Business● Enterprise-class, security-rich, integrated social collaboration and messaging services● Multi-tenant Software as a Service offering● Flexible user access options – mobile, browser, tablet, rich client● Hybrid capabilities to integrate with your internal IT services through IBMs integration expertise● Facilitates collaboration inside and outside the firewall with colleagues, customers, vendors, partners People Communities Activities Files Meetings Blogs, Wikis, Ideation Chat Docs Surveys Traveler Email Calendar © 2012 IBM Corporation
  14. 14. The Detailed Capabilities: IBM SmartCloud Engage AdvancedSocial Business Collaboration as a Service, designed for Intranet and Extranet Collaboration Features Social Business Messaging ● Profiles & Contacts ● Email (25GB quota) ● Anti-virus & Anti-spam ● Files and File Viewers (5GB default pp) ● Encrypted at-rest and in-transit ● Anti-virus integration with files ● Traveller Mobile (iOS & Android) ● SmartCloud Docs (spreadsheets, presentations, documents) ● Calendar ● Activities (project tools) ● Contacts ● Communities (group places) ● To-do ● Restricted (internal or external) ● Notebook ● Open (company wide) ● Moderated (company wide) Differentiators ● Unlimited Guest invitations at no-cost ● Discussion Forums ● Rich Client, Web and Mobile access ● Wikis ● Messaging E-discovery & Archive add-on ● Blogs (unlimited space) ● Ideation ● SSL EV Encryption ● Instant Messaging ● Single-Sign-On (SAML) ● Forms/Surveys ● Directory Integration ● Web Meetings (200 participants) ● Service Level Agreement 99.9% ● Dashboard with Activity Feed ● Flexible subscription terms ● Announcements (company wide) ● WW deployment translated in 23 lang. ● Integration (third party or enterprise) ● Support (phone, email, wiki)14 © 2012 IBM Corporation
  15. 15. IBM SmartCloud for Social Business Components Additional Additional Storage Storage Events Archive Essentials Docs BlackBerry Additional Meeting Traveler Forms Attendees (Apple, Android, Symbian, Windows Mobile) Instant Messaging Notes Notes iNotes Meetings Connections Web Mail Client Mail (lightweight & Calendar & Calendar web-only mail) © 2012 IBM Corporation
  16. 16. IBM SmartCloud for Social Business Offerings Additional Additional Storage Add-on Meeting Options Attendees Events Instant Messaging Instant Messaging Connections Notes Entry iNotes Meetings Web Mail (lightweight & Calendar web-only mail) © 2012 IBM Corporation
  17. 17. IBM SmartCloud for Social Business Offerings Additional Additional Storage Add-on Meeting Options Attendees Events Archive Essentials BlackBerry Traveler Forms (Apple, Android, Symbian, Windows Mobile) Instant Messaging Instant Messaging Notes iNotes Notes Entry Client Mail Meetings Connections Web Mail & Calendar (lightweight & Calendar web-only mail) Engage Notes Additional Storage © 2012 IBM Corporation
  18. 18. IBM SmartCloud for Social Business Offerings Additional Additional Storage Add-on Meeting Options Attendees Events Archive Essentials BlackBerry Engage Advanced Traveler Forms (Apple, Android, Symbian, Windows Mobile) Instant Messaging Notes iNotes Notes Entry Client Mail Meetings Connections Web Mail & Calendar (lightweight & Calendar web-only mail) Engage Notes Additional Storage © 2012 IBM Corporation
  19. 19. Broad mobile support across major platforms “We couldnt possibly keep up with the rate of mobile device and browser changes using our own IT staff. Thats one reason for us to move to cloud.” Greg Neveau Director, Technology Architecture at Brunswick Windows Nokia iPhone iPad Android RIM Mobile SymbianEmail &CalendarMeetings Pending Pending& IMSocial File Pending Pending PendingSharing* Future Plans: IBM reserves the right to completely change its mind © 2012 IBM Corporation
  20. 20. IBM Connections vs. IBM SmartCloud Connections A difference in emphasis due to use cases (to start with...)Enterprise Users/Profiles Content/Links Communities Expertise Location, Sharing: Files, Blogs, Wikis, Activities, Status Updates Forums, Bookmarks, Tags, Search Relationships More than just a deployment but... Ending up in roughly the same place choice Sharing, Teams, Sharing: Files, Forums, Activities, Relationships Access Control Blogs, Wikis Cloud Communities Content Members © 2012 IBM Corporation
  21. 21. Social Whats New & Coming in Cloud for SmartCloud for Social BusinessRedefine business boundaries andreach new audiences through the cloudNew Offerings● SmartCloud Archive Essentials● SmartCloud Notes Entry● SmartCloud Docs*Rich Capabilities● Social - Wikis, Blogs, Ideation, File Viewer*● Messaging feature leadership● Convergence with Sametime Meetings in the cloud*● Broad suite of secure, native mobile appsPartner ProgramsTools to certify and speed customermove to cloud, easier private labelling with new service URLService AttributesSafe Harbor certification, automation toshorten maintenance windows* Future Plans: IBM reserves the right to completely change its mind Future Concept: Activity Stream & Mobile Meetings* Outcome – Experience the value of social business, minimising startup time and cost © 2012 IBM Corporation
  22. 22. Extending the IBM Portfolio with SmartCloud Docs* Web-based collaborative editors for creating, sharing IBM and collaboratively authoring word processor Docs documents, spreadsheets and presentations. More than editors through a browser ✔ Extends IBM Connections and IBM SmartCloud for Social Business ✔ Real-time co-editing ✔ Author presence awareness ✔ Live sections ✔ Commenting & discussions ✔ Revision management ✔ Attention management Long Term Potential Enhancements ✔ Mobile Clients ✔ Assignment and notifications ✔ Task management ✔ Richer Document FunctionalityDesigned to support both SaaS offerings, like SmartCloud ✔ Not documents, but document-drivenfor Social Business and private cloud implementation in applicationscustomers data centres*Future Plans: IBM reserves the right to completely change its mind22
  23. 23. Enhancing SmartCloud Communities* Blogs, Wikis and IdeationAdd blogs to your communitiesand quickly author and sharerich content with communitymembers.Collaboratively create andmaintain live wiki content.Use ideation to transform ideasinto discussions into actionableinsights. Some functionality gaps Some functionality gaps remain to be addressed: remain to be addressed: ●● Activity Stream Activity Stream ●● Status Updates Status Updates ●● Media library Media library ●● Community Calendar Community Calendar ●● Social Mail Social Mail * Future Plans: IBM reserves the right to completely change its mind
  24. 24. Use Sametime Meetings in SmartCloud for Social Business* Sametime MeetingsBring our cloud and on-premises solutions intosymmetry. ● Web Conferencing ● Application & Desktop Sharing ● Meeting Room Library ● Participant List ● Group Discussion ● Polling ● Annotation *Future Plans: IBM reserves the right to completely change its mind © 2012 IBM Corporation
  25. 25. Some “Sweet Spot” Use Cases1. Small to Medium Businesses that cannot afford their own infrastructure2. External Collaboration (Partners, Suppliers, Channel, Customers)3. Specific Projects (e.g. involving external collaboration)4. Experience of Social Collaboration tools (securely, without capital expense)5. Reduce the cost of Web Meetings (e.g. compared to WebEx)6. Upgrade Lotus Domino mail without the server upgrade costs7. Move to Web Mail and reduce costs (perhaps just for some users)8. Support Mobility (both Public Internet & Mobile Device access)9. Convert capital expense to operating expense via a move to the Cloud10. Extend Cloud Services Integration (e.g. Silanis Digital signing, SugarCRM, ProjExec Project Management, Salesforce.com)11. Address unserved needs (e.g. Archiving & eDiscovery of emails for compliance)12. Achieve “Green” targets by leveraging a consolidated Cloud infrastructure © 2012 IBM Corporation
  26. 26. Why IBM for Social Business in the Cloud? IDC named IBM #1 in Enterprise Social#1 Software for the 3rd consecutive year IDC, Worldwide Enterprise Social Software 2012-2016 Forecast, June 2012 IBM was cited as a leader in The Forrester Wave for Cloud Strategies of Online Collaboration Software Vendors IBM SmartCloud for Social Business leads in 11 of 18 categories IBM shines for the strength of its current offering, its market presence, and its strategy. InformationWeek, August 20, 2012 The Forrester Wave: Cloud Strategies of Online Collaboration Software Vendors, 3Q 2012, Forrester Research Inc, Aug 2012The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forresters call ona market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information isbased on best available resources. Opinions reflect judgment at the time and are subject to change . © 2012 IBM Corporation
  27. 27. IBM Focus Areas to Differentiate SmartCloud for Social Business Depth and Flexibility Execution Breadth● Broadest enterprise social and ● Open standards ● Best-in-class security and messaging capabilities ● Extensibility resilience● Choice of Service Only or ● Value across all phases ● In 23 languages, in local Hybrid deployment of cloud adoption currencies, with geo-redundant● Unique extranet capabilities data centres ● Symmetry across● Public, private, and hybrid clouds deployment models & ● Customers in over 50 countries● Ever-expanding SmartCloud interfaces ● Rapid adoption across industries, portfolio regions, and sizes © 2012 IBM Corporation
  28. 28. Award-winning Security and Compliance Controls & 2012 Compliance Gold Winner IBM Cloud Physical Security Solutions Security Authentication IBM Standards ITCS- 104 based on ISO Intrusion 27001 and 27002 Encryption Detection Privacy © 2012 IBM Corporation
  29. 29. Secure, Globally Distributed Data CentersWith a high performance, global, accelerated access networkData Centers Distributed data centers in North America and Asia Pacific; designed for optimal global network efficiency and data localizationNetwork ● Leveraging Akamais Web Application Accelerator and Caching technology to ensure consistent and reliable application performance and routing ● Accelerator technology deployed in over 71 countries, utilizing more than 95,000 points of presenceHighly available infrastructure protects service fromsingle points of failureBackup and Disaster Recovery (DR) ● Data backed up incrementally to protect against data tier or data center failure. ● 8-hour recovery point objective (RPO), the most data that will be lost in the event of a major disaster ● 12-hour recovery time objective (RTO), the time it takes to restore production services29 © 2012 IBM Corporation
  30. 30. Meeting the Collaboration needs of the Enterprise BenefitsBusiness challenge Low cost and rapid Panasonic is a market and technology leader in consumer and deployment will provide industrial electronics. Panasonics vision is to become the #1 cost savings. Green Innovation Company in the Electronics Industry by 2018. Superior extranet Panasonic will leverage IT innovation to enable business units capabilities will allow globally to operate as “One Panasonic.” As part of its Panasonic to provide a set globalization efforts, the company embarked on an information of cloud collaboration tools technology (IT) initiative to improve competitive advantage and for immediate access overall business results by helping its multiple business units across all regions -- work together more efficiently. connecting global project teams and best practices for product research,Solution development and sales and giving Panasonic an Adopted IBMs SmartCloud for Social Business cloud edge over competitors. collaboration services to enable its workforce to communicate and collaborate more efficiently with its global network of customers, partners and suppliers. © 2012 IBM Corporation
  31. 31. Empowering Small Businesses Benefits:to act like Large Businesses • Speeds communication response rate from days to hours The need: The solution: • Saves 4-5 days per • A tool to connect • IBM SmartCloud for Social Business month in travel time and geographically dispersed cloud services enable culinary team to 10% on travel cost teams without the capital share information and ideas quickly expense and staff needed to and easily -- regardless of the time or • Eliminates time zone run an in-house solution location barriers to productivity • Security to protect proprietary • Enables Chefs to find and connect with • Unique no-cost "guest information and safeguard other chefs around the world, to store account" model lets their client recipes and share recipes and demos, and to clients easily collaborate host web meetings with clients on recipe ideas"Being able to connect our culinary chefs in the cloud is invaluable when talking about customer service. Someone who was once isolated now has access to information they might otherwise not have so theycan make better decisions, faster and can get client questions answered more quickly." - Bob Brindza, SOA Business Analyst, Newly Weds Foods © 2012 IBM Corporation
  32. 32. Thank You.Stuart McRaeExecutive Collaboration & Social Business EvangelistIBM Collaboration Solutionsibm.co/smcraestuart.mcrae@uk.ibm.comwww.twitter.com/smcraewww.linkedin.com/in/stuartmcraewww.facebook.com/sjmcrae © IBM Corporation 2011www.smcrae.com For more information: Visit: www.ibmcloud.com/social Or contact your IBM representative