Soccnx III - If You Build It, Will They Come? Driving User Adoption for Social Software

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Speakers: Lisa Duke Sharon Bellamy

Sure, rolling out social software like Connections requires technical skills. But after your environment is up and running, what’s next? Make sure your software doesn’t turn into shelfware by including user adoption work in your plan. Come learn tips and tricks to help get the rest of the organization on board and enjoying the benefits of social software.

Published in: Technology, Business
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Soccnx III - If You Build It, Will They Come? Driving User Adoption for Social Software

  1. 1. If You Build It, Will They Come? Sharon Bellamy & Lisa Duke
  2. 2. About UsSharon Bellamy – Business Consultant, Applicable – Bristol,UK.http://socialshazza.comLisa Duke - Business Development Manager, Simplified Technology Solutions, Inc. - Atlanta, GA.http://getsocialdobusiness.com
  3. 3. So You Think Youve FinishedImplementing Connections?Environment is upIT has played with it
  4. 4. User Adoption - The Missing PieceWe used to call this training - now there is no budget for training, so we came up with a new nameYou used to do this after you created a brand new Domino app - remember?
  5. 5. Why is User Adoption WorkNecessary?You are the 1%For normal people,playing with newtechnology is notfun & not part oftheir jobThis is why pilots and sandboxes suck
  6. 6. Why? Part 2Its been 15 years since the desktop has changedNeed to help people understand whats in it for them, and that the way theyve always done it is not necessarily the best way to do it going forward
  7. 7. Why? Part 3Metcalfes Law - the value of thenetwork is proportional to thesquare of the number of connectedusersUsers = success
  8. 8. Best Practices and Use CasesHelp users see how this will help them do their jobsExecutives need to participateFind the natural championsHire an intern to shift over key contentWebinars and classroom trainingLunch & learnsGamification, like Kudos
  9. 9. Best Practices and Use Cases - 2Roll out everything to everyone - users will surprise youUse it to plan something fun - "company world cup"Absence recordingNewslettersFor more information, visit Michael Sampsons site and buy a book! http://www.michaelsampson.net
  10. 10. We will be here for awhile if youhave questions....

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