02/20/2012Social Business for Patient CareCoordination                                   © 2011 IBM Corporation           ...
Healthcare is a Social Business. Are you ready?•   Social is everywhere. Patients and providers are living in a socially n...
In a smarter healthcare system, patients receive collaborative, coordinated  services and care.                       GOVE...
Turning Smarter Healthcare into reality requires a new approach – SocialBusiness – leveraging people networks to provide i...
Social healthcare organizations share common characteristics—they arehighly collaborative and networked. Connect people, i...
Care Coordination                                                                                                         ...
Why Social Business for Care Coordination?       Public & private payors are introducing new reimbursement models to incen...
PoC Scenario•   The patient is Laurie Thompson, suffering Congestive Heart Failure (CHF).•   Starting point is Laurie’s ad...
Primary Actors and Care Settings                                                     Laurie Thompson                      ...
A Collaboration Platform for the Care Team                            Extensible collaboration platform                   ...
Workflow•   Care Manager (Patricia) logs in•   Patricia creates community for patient (Laurie)•   Patricia finds and invit...
Setting up the Community                           © 2012 IBM Corporation
Care Team Relationships – IBM Initiate•   Manages patient and provider profiles, relationships, userids•   Easy to find an...
Collaborating on the Care Plan                                 © 2012 IBM Corporation
Notifications, and Form Factors                                  © 2012 IBM Corporation
Surface Key Patient Events from Core Systems to the Care Teamwith Activity Streams                                        ...
How well are we doing? Analyzing impact of connecting provider           with social business technology•   Patient outcom...
© 2012 IBM Corporation
W3C Social Business Community Group – Join us! •   W3C Social Business Community Group – join - http://www.w3.org/communit...
Start your social business transformation with IBM Today… Next Steps:  Assess Your Organization: Take the IBM Collaborati...
ContactsJoseph Preston – joseph_preston@us.ibm.comFrancois Commagnac – commagna@fr.ibm.comDeanna Nole – dnole@us.ibm.comJa...
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Soccnx III - Using Social for social good - the case for Social Business in Healthcare

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Speakers: Bill Looby

"Social Business for Healthcare Social is everywhere. Patients and providers are living in a socially networked world. Healthcare is a social business. Are you ready? Social businesses leverage collaboration capabilities to connect people and break down traditional boundaries. They activate networks of people that apply relevant content and expertise to improve and accelerate how work gets done. This is a demonstration of social business capabilities applied to healthcare for improved patient outcomes and efficiency of care delivery. See examples of connecting providers across acute and ambulatory care settings in new ways via social business technologies and open standards. Featured technologies include IBM Connections social business software for healthcare and IBM InfoSphere® HC solutions built on Initiate® technology.

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Soccnx III - Using Social for social good - the case for Social Business in Healthcare

  1. 1. 02/20/2012Social Business for Patient CareCoordination © 2011 IBM Corporation © 2012 IBM Corporation
  2. 2. Healthcare is a Social Business. Are you ready?• Social is everywhere. Patients and providers are living in a socially networked world. Healthcare is a social business. Are you ready?• Social businesses leverage collaboration capabilities to connect people and break down traditional boundaries. They activate networks of people that apply relevant content and expertise to improve and accelerate how work gets done.• This is a demonstration of social business capabilities applied to healthcare for improved patient outcomes and efficiency of care delivery. You will see examples of connecting providers across acute and ambulatory care settings in new ways via social business technologies and open standards.• Featured technologies are IBM Connections social business software for healthcare and InfoSphere MDM (formerly Initiate). © 2012 IBM Corporation
  3. 3. In a smarter healthcare system, patients receive collaborative, coordinated services and care. GOVERNMENTS CARE DELIVERY ORGANIZATIONS Provide leadership and political Expand focus on episodic, acute care towillpower, remove obstacles, encourage more proactive chronic disease innovation and guide countries to management for illness prediction and sustainable healthcare delivery. prevention. DOCTORS, NURSES AND OTHER CAREGIVERS COMMUNITIES Collaborate through partnership with individuals, payers/healthMake realistic, rational decisions plans and other stakeholders, to regarding lifestyle, acceptable promote and deliver personalized, behaviors, healthcare rights and evidence-based healthcare. wellness. PHARMACEUTICALS AND DEVICE MANUFACTURERS PAYERS AND HEALTH PLANS Collaborate with care delivery Promote individual wellness and derive higher organizations, clinicians and individuals value from the healthcare system by assisting to create products that improve care delivery organizations and clinicians in outcomes at lower costs. delivering higher-value care. Source: “Healthcare 2015 Series,” IBM Global Business Services and IBM Institute for Business Value © 2012 IBM Corporation
  4. 4. Turning Smarter Healthcare into reality requires a new approach – SocialBusiness – leveraging people networks to provide interconnected, intelligentand instrumented healthcare. © 2012 IBM Corporation
  5. 5. Social healthcare organizations share common characteristics—they arehighly collaborative and networked. Connect people, information and systems across all types of boundaries Enable people networks to form and dissipate as needed Deliver the right content and expertise to the right people Improve and accelerate how things get done Share the data generated by these networks inside and outside the organization to make better treatment decisions. © 2012 IBM Corporation
  6. 6. Care Coordination Information flow Work flow Identification andCare Coordination Intervention of patient- specific gaps in care Analyzing and monitoring Development and a patient’s use of implementation of care pharmaceuticals plans with support for and diagnostic devices the patient, family and care team Patient Information Coordination at the time Coordination and of transition from one communication among care setting to another providers Social Business enables provider and patient communication across systems for better care coordination6 © 2012 IBM Corporation
  7. 7. Why Social Business for Care Coordination? Public & private payors are introducing new reimbursement models to incent care coordination • However, there are many challenges to care coordination today, e.g. What if? • Systems of record not timely or accurate • Providers could easily connect and collaborate • Handoffs cross organizational on patient care coordination across boundaries organizations • Systems not integratedDischarge communication provided to post- • Important patient events could be quicklyhospitalization care providers. surfaced to key providersAmple literature identifies the frequent delays • You could easily connect to your patients onlinebetween the time of patient discharge and writtencommunications regarding the hospitalizationreaching the principle care providers. Often, thedischarge summary fails to arrive beforefollow-up visits and is surprisingly inadequate Resultor incomplete for the needs of these providers. • Shorten LoS in hospital(Kripalani, LeFevre et al. 2007) • Avoid non-reimbursable expenses, reduce AHRQ REPORTS HOSPITALS SPENT $3O.8 BILLION ON 4.4 risk for hospital acquired conditions, MILLION UNNECESSARY READMISSIONS IN 2006 improve patient workflow / capacity • Realize faster & better transition, avoidIs the care plan being followed? Is it effective? Is the patient taking their readmissions - increase bonuses,meds? As prescribed? eliminate penaltiesDid they schedule / keep their GP appt? What was result?What are their vitals? How is the patient feeling? © 2012 IBM Corporation
  8. 8. PoC Scenario• The patient is Laurie Thompson, suffering Congestive Heart Failure (CHF).• Starting point is Laurie’s admission to the hospital.• Scenario explores the roles involved, collaboration required, and use of social business technologies to coordinate Laurie’s care as she transitions across care settings © 2012 IBM Corporation
  9. 9. Primary Actors and Care Settings Laurie Thompson PatientPatient Centered Hospital Skilled Nursing SpecialistMedical Home Facility Henry Riggins Sarah Nicholls RN Receiving RN Patricia Carlson Caroline Doogan Care Manager Cardiologist Hannah Douglas Steve Norquist Hospitalist Attending Physician Philip Cartier PCPThe challenge:Effectively coordinate Laurie’s care to achieve a quality outcome.All while using different systems that may or may not be integrated…. © 2012 IBM Corporation
  10. 10. A Collaboration Platform for the Care Team Extensible collaboration platform allows providers x-enterprise to find and communicate with each other Route, transform, monitor HL7 and IHE messages between systems. Surface key milestones to collaboration platforms Accurate identification of patients and providers through master data management © 2012 IBM Corporation
  11. 11. Workflow• Care Manager (Patricia) logs in• Patricia creates community for patient (Laurie)• Patricia finds and invites care team members• Together they work on care plan for Laurie • Share files - discharge summary, care plan draft • Forum - Q&A, clarifications• Care plan is communicated to care team • Notifications (news feed, mobile devices)• System of record notifications to care team (patient discharged)• Laurie is successfully transferred from hospital to Skilled Nursing Facility © 2012 IBM Corporation
  12. 12. Setting up the Community © 2012 IBM Corporation
  13. 13. Care Team Relationships – IBM Initiate• Manages patient and provider profiles, relationships, userids• Easy to find and invite to a community © 2012 IBM Corporation
  14. 14. Collaborating on the Care Plan © 2012 IBM Corporation
  15. 15. Notifications, and Form Factors © 2012 IBM Corporation
  16. 16. Surface Key Patient Events from Core Systems to the Care Teamwith Activity Streams © 2012 IBM Corporation
  17. 17. How well are we doing? Analyzing impact of connecting provider with social business technology• Patient outcomes (30-day hospital re-admission rate) mapped to measurable online collaboration and communication among providers• with IBM CoreMetrics Web Analytics Community access mapped to outcomes Usage by role and type of interaction Usage by time period Correlate engagement across 30 days with outcomes Patient satisfaction © 2012 IBM Corporation
  18. 18. © 2012 IBM Corporation
  19. 19. W3C Social Business Community Group – Join us! • W3C Social Business Community Group – join - http://www.w3.org/community/socbizcg/• W3C Social Business JAM Report - http://www.w3.org/2011/socialbusiness-jam/report.html © 2012 IBM Corporation
  20. 20. Start your social business transformation with IBM Today… Next Steps:  Assess Your Organization: Take the IBM Collaboration Assessment  Build a Roadmap: Schedule a Social Business Agenda Workshop Get More Information: • Whitepaper: The Social Business, Advent of a New Age • Whitepaper: Forrester Study: Total Economic Impact of IBM Social Collaboration • Video: Business Value of Social Software Get Plugged In: • Register with the IBM Reinventing Relationships Social Media Aggregator • Follow us on Twitter: SocBizAgenda Note: Click on the links above for more information. © 2012 IBM Corporation
  21. 21. ContactsJoseph Preston – joseph_preston@us.ibm.comFrancois Commagnac – commagna@fr.ibm.comDeanna Nole – dnole@us.ibm.comJacob Eisinger – eising@us.ibm.comRich Rogers – rrogers@us.ibm.com © 2012 IBM Corporation

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