Magnus Fasth - Get out of e-mail

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We should really tell the customer to turn internal e-mail off but we can’t really do that!This was one of the main points when discussing a successful implementation of IBM Connections. Giving it some thought we realized that WE can shut down internal e-mail. We can set an example. We can prove it’s possible.On Jan 1st, 2013 we banned internal e-mail. This is what happened.

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Magnus Fasth - Get out of e-mail

  1. 1. Out of mail Experiment
  2. 2. Out of mail Why? What? How? Analysis Conclusion Lessons learned
  3. 3. Mail is a problem Create change Curiosity Why?
  4. 4. Resistans to change Resistans to share Fear Itwillnotwork!
  5. 5. Change CEO
  6. 6. Leadership Courage Passion Trust Goal
  7. 7. Employees Creativity Experience Persistence Engagement
  8. 8. Reversementoring
  9. 9. Trends
  10. 10. 1.Employee
  11. 11. 2.Innovation
  12. 12. 3.Customers
  13. 13. Inspiration
  14. 14. Where good ideas come from Hunch Steven Johnson
  15. 15. Twoideas
  16. 16. Active Non-active Silos 80/20
  17. 17. Salary Ad-hoc Customers Whendowe needmail?
  18. 18. Re: Re: Re: Re: Re: Re: Re: Re: Re: One sent mail… …generates another
  19. 19. What? Policy Competition New Year resolution
  20. 20. Internal/External
  21. 21. Ok to CC internally Every recipient counts Rules
  22. 22. Calendar Connections Exclude
  23. 23. Whathappened?
  24. 24. Confusion
  25. 25. When I send a mail When I post an update Responsibility
  26. 26. Many mails Notifications…
  27. 27. Noice reductionModify your network
  28. 28. Analysis
  29. 29. Collaboration or interruption
  30. 30. 11338 mails 5787 unique
  31. 31. Changeandqty VP Consulting IT Team- leaders
  32. 32. To(o) many 283 mail > 5 recipients Generating 3284 mails (29 %) 91 mail > 10 recipients Generating 1928 mail (17 %)
  33. 33. Interruption E-mails sent
  34. 34. 86 % decreased 20 / 80 40 % decrease Conclusion
  35. 35. Thelastmile
  36. 36. Knowledge platform Technical platform
  37. 37. Form a new structure Change will remain
  38. 38. No ! Would you recommend this approach to a customer?
  39. 39. Lessons learned Tell me why Form the networks Analyze communication
  40. 40. Random Wikipedia
  41. 41. Who do you want to sit with? Who do you play with? In school
  42. 42. At work Who do you want in your project? Who do you want to travel with?
  43. 43. List Popular Not so popular
  44. 44. Atlas? Lesmiserables
  45. 45. Lesmiserables
  46. 46. Sociogram
  47. 47. Lessons learned Tell me why Form the networks Analyze communication
  48. 48. Remember I can eliminate 40 mail per day
  49. 49. Magnus Fasth http://statusraden.se @lyckan7 Uppsala, Sweden Questions

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