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Humanising Cognitive Systems


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According to Gallup’s survey on Employee Engagement > (2013), current levels of disengaged employees in most companies are reaching rather alarming % figures (i.e. 87%). Overworked, rather stressed, with more in their own plates than hours in the day while navigating through a rather complex, uncertain and fast speeding working environment, today’s average knowledge workers are barely reaping off the many benefits of working smarter, not necessarily harder, through social, collaborative and cognitive systems.

The challenge we are currently facing in most organizations today though is trying to figure out whether all of these emerging digital, cognitive technologies would be effective enough to help organisations re-humanise their respective knowledge workforces with a rather specific business purpose in mind: re-engage employees to reinstate that long time forgotten journey of delighting their clients. Come & join us to find out!

Published in: Technology
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Humanising Cognitive Systems

  2. 2. Toronto, June 6-7 2016 Humanising Cognitive Systems Luis Suarez #SocBiz & Digital Transformation Adviser @elsua ||
  3. 3. If robots are the future of work, where do humans fit in? (Zoe Williams) Source - Ilustración por Matt Kenyon
  4. 4. ‘Technology is morally neutral until we apply it’ - William Gibson Source -
  5. 5. Knowledge is power … Source - … and yet …
  6. 6. Employee Engagement … Source - (Gallup - 2013) … Number #1 Business Problem Today!
  7. 7. Happiness at Work • Results • Relationships (Alexander Kjerulf - CHO) Source -
  8. 8. Humanising Cognitive Systems “A dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus on results, enabled by interconnected people and technology” - @jonhusband Source -
  9. 9. Augmenting human capability … Source -
  10. 10. Through Learning … #PKMastery media literacy cognitive load management sense-making social intelligence * Institute for the Future Future Work Skills 2020 Source -
  11. 11. … Personal Knowledge Mastery Personal – according to one’s abilities, interests & motivation. (not directed by external forces) Knowledge – understanding information and experience in order to act upon it. (know what, know who, know how) Mastery – the journey from apprentice to disciplined sense-maker and sharer of knowledge. (masters do not need to be managed)
  12. 12. The Network Learning Model
  13. 13. Openness - Social networks as new operating model Working Out Loud
  14. 14. Transparency & Trust - Communities Default to Open - Removing Frictions Source -
  15. 15. Clarity - Task Management & Collaboration Real time collaboration
  16. 16. Purpose - Make a better world … Technology, the key enablerSource -
  17. 17. Caring Improving the employee experience Source -
  18. 18. Empathy Nurturing business relationships Source -
  19. 19. Humanising businesses, re-engaging the Workforce Augmenting the human capability of employees by communicating and collaborating through social networks and communities Source -
  20. 20. Working smarter, not necessarily harder …
  21. 21. … through Assisted Intelligence
  22. 22. Source -
  23. 23. Toronto, June 6-7 2016 Humanising Cognitive Systems Luis Suarez @elsua