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Technology for the Small Business (2004)

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Technology is a tool for your business. There should be a good business reason for the technology – a change of business process. Use technology to its fullest potential - the best way to accomplish that is training. Computer systems must be secure – systems that are not secure increase risk unnecessarily

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Technology for the Small Business (2004)

  1. 1. Technology for the Small Business Donald E. Hester CISSP, CISA, MCT, MCSE, MCSA, MCDST, Security+, CTT+ DonaldH@MazeAssociates.com Instructor for Los Medanos College and San Diego City College IS Manager for Maze & Associates
  2. 2. For SMB  Technology can put your business at a competitive advantage or a competitive disadvantage  The competitive advantage or disadvantage comes from your choices
  3. 3. SMB Goals for Technology  Technology is a tool  That assists you in meeting your business objectives  Technology should help dentists be dentists; florists be florists and accountants be accountants  Is technology helping you do your job?
  4. 4. Case Study 1  The small business with 3 Internet browsers  Having 3 browsers was not helping them do their jobs - User confusion lead to lost productivity  3 browsers used more system resources and caused conflicts  Solution a single browser that met all the business needs - Sometimes simple is the best solution
  5. 5. When you buy technology  How do most SMB buy technology  Do you buy the biggest and the best?  Do you buy the cheapest?  What should you consider when you look at buying technology?  What business processes do I want to enhance or develop?  Will this meet my businesses needs?  What is the business reason?
  6. 6. Case Study 2  The company the bought the most expensive financial software  Could have got the same functionality cheaper  Did not even use all the bells and whistles  The company that bought the cheapest computers  Constantly had issues with the hardware and the manufacturer  Ended up spending more in repairs
  7. 7. The nature of technology  Technology is constantly changing and the risks and advantages change with it  This requires ongoing processes for change  Failure to dynamically change with technology can increase the risks of doing business  Smaller businesses are at an advantage because they are more agile than larger organizations
  8. 8. Case Study 3  Adopting new technology to make a fundamental business process change, not for the sake of it being new technology  Upgrading from Office 2000 to Office 2003 to add collaborative features and more interaction with our clients via the web  Small business that starting using online meeting services to meet with clients rather than costly trips to clients
  9. 9. A complete view  Technology does not exist in a vacuum  Technology exists in a system  The systems include  Users  Data  Business Partners  Customers, Clients  Technology  Business processes Cell
  10. 10. Tapping the Power  Most businesses do not fully use the potential of the technology they have  Most do not know the potential of the technology they have  Training unleashes the potential, Unused resources are unused potential  Many buy the technology but not the training – that is a mistake
  11. 11. Case Study 4  The business has problems with wireless networks, users have to change modes in and out of the office and that causes confusion  Wireless network was also wide open for all outsiders to see and hack  Business sends IT staff to wireless network training – 6 months later, no more problems and a secure wireless network
  12. 12. Computer Security  Goals of security  Part of all business processes  Loss prevention - lost profits and income  Risks  Viruses, spy ware, malicious code, systems out of date, espionage, accidental disclosure, snooping, no backups, theft, natural disasters, exposure to the elements, legal issues, fraud & hackers
  13. 13. Case Study 5  The SMB without a firewall,  Statistically a computer connected to the Internet without protection is compromised within 15 minutes  The SMB without antivirus protection,  A firm’s 50 employees sat around for an entire day while the computers where disinfected – 8 hours of lost productivity x 50 employees = waste
  14. 14. Summary  Technology is a tool for your business  There should be a good business reason for the technology – a change of business process  Use technology to its fullest potential - the best way to accomplish that is training  Computer systems must be secure – systems that are not secure increase risk unnecessarily

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