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Enterprise RSS and Business Process - The Wallem Story

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Since 1903, Wallem has played critical roles as a ship broker, shipping agent and ship manager. The need to improve time-to-decision and time-to-action has been an integral part of how the company has approached IT. Wallem\'s adoption of Enterprise 2.0 technologies concentrates on applying Attensa Managed RSS, K2 BlackPearl business process management and other social software tools to achieve closed-loop processing in a manner that supports the security needs, transactional activities and notification requirements of the business. This session will review the application and E2.0 tools used by Wallem to operationalize RSS.

Published in: Economy & Finance, Technology
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Enterprise RSS and Business Process - The Wallem Story

  1. 1. Integrating RSS and Business Process The Wallem Story Patrick Slesinger Director & CIO Wallem Innovative Solutions Ltd pes@wallem.com
  2. 2. Agenda <ul><li>- A Look at Wallem </li></ul><ul><li>- Maritime IT Environment </li></ul><ul><li>- The Challenge & Solutions </li></ul><ul><li>- Demo </li></ul><ul><li>- On the Horizon </li></ul>
  3. 3. Wallem Group <ul><li>Founded in 1903 </li></ul><ul><li>Headquartered in Hong Kong </li></ul><ul><li>54 offices in 24 countries </li></ul><ul><li>Over 8,500 staff </li></ul>Diversified global maritime company
  4. 4. Wallem’s World
  5. 6. Bunkers & Lubes 25,000 tonnes of fuel oil @ US$ 600 per tonne 400,000 litres of lube oil @ US $1.50 per litre Annual Fuel Oil per Ship US$ 15,000,000 Annual Lube Oil per Ship US$ 600,000
  6. 7. <ul><li>Communication with vessels via satellite (Inmarsat or VSAT) </li></ul><ul><ul><li>Most services are by the minute / Kilobit, a few contracted bandwidth </li></ul></ul><ul><ul><li>Process integration using Mail Enabled Applications prevelant </li></ul></ul><ul><li>Ports are starting to deploy WiMax </li></ul><ul><li>Blue Ocean Wireless are to deploy GPRS onboard </li></ul>Maritime IT Environment
  7. 8. The people Onboard Personnel Focus: Centered on the vessel Port operations, cargo, voyage planning Shore Based Management Focus: Logistics and operations across multiple vessels around the world Ship Owners Focus: Status, logistics for their vessels across multiple vessels around the world
  8. 9. Challenges Systems Awareness Decision Support -information awareness -timely & accessible Disassembly of Core Products - customers want involvement & transparency Lifetime Management of Information -news -process activity reports -metadata
  9. 10. Challenges Making processes mobile Pushing information anywhere Measuring the real value of information Moving process out of terrestrial email
  10. 11. Solution Integrate Process Driven Applications with Managed RSS Closed loop processing & feedback Subscription & Persistence, Search, Tagging Dynamic content delivery by role & relevance Move premium subscription model to consumption model
  11. 12. Win BlackBerry Web RSS-Email FeedServer Process Driven Applications Managed RSS Solution architecture process event streams
  12. 13. Process workflow defined in K2 BlackPearl
  13. 14. BlackPearl Publishes to Sharepoint Portal
  14. 15. BlackPearl creates feeds, users & groups on the FeedServer
  15. 16. The trigger – port entry
  16. 17. Port Entry Trigger Acknowledged in K2
  17. 18. New Task Specific Feeds Generated in Sharepoint
  18. 19. New Task Specific Feeds Channeled to Captain
  19. 20. Shore based management monitors bunkers pricing feeds for routing to ships … and tags for future reference
  20. 21. Decision trigger on bunkers & lubes sent to vessel & closes loop
  21. 22. Notifications are sent to Stakeholders Acknowledging the Transaction
  22. 23. Attention reporting tracks activity
  23. 24. Increased visibility into systems & information sources Results Alignment of information & process creating knowledge & value Mobile connected process & feedback loops Email clutter reduced Understanding what information is required: who, what , when, where, why
  24. 25. Increased Customer Value = Increased Customer Loyalty 8% fuel oil savings per ship: US$ 1,200,000 Wallem ships under management: 329 Annual Customer savings: $394,800,000 6% lube oil savings per ship: US$ 36,000 Wallem ships under management: 329 Annual customer savings: US$ 11,844,000
  25. 26. Increased Customer Value = Increased Customer Loyalty 8% fuel oil savings per ship: US$ 1,200,000 Wallem ships under management: 329 Annual Customer savings: $394,800,000 6% lube oil savings per ship: US$ 36,000 Wallem ships under management: 329 Annual customer savings: US$ 11,844,000
  26. 27. On the horizon More mobile RSS capability Deeper attention analytics What, how & why information is relevant Community attention analytics Subscribe to AttentionStream by task, relevance & role Federated persistent search
  27. 29. Patrick Slesinger Director & CIO Wallem Innovative Solutions Ltd pes@wallem.com
  28. 30. Shore based management creates search and mashup feeds for routing to ships Feed b Feed c Feed a filters Mashup feed
  29. 31. Shore based personnel monitor feeds via BlackBerry

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