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Snehal Nov 2016 Rev2


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Snehal Nov 2016 Rev2

  1. 1. SNEHAL JOSHI Contact No.: +918141245096 ~ E-Mail: ~ Contact Address: VATSALYA, 1/ 4 Himmatnagar Colony, Nr. G G Hospital, Jamnagar 361008 Performance-driven Professional in pursuit of challenging and enriching senior managerial assignments in IT Infrastructure Management/ IT Project Management/ Service Delivery Management with an organisation of high repute IT Infrastructure Manager, Service Delivery, IT Project Management PROFILE SUMMARY  Result-oriented Professional with nearly 2 decades of experience in: ~ Data Centre Administration ~ Data and Network security ~ Servers & Network Systems Administration (MCSE 2012) ~ Datacentre Virtualization ~ IT Project Management & IT Operations ~ ERP implementation ~ Service Delivery Management ~ IT & Business Strategy Planning ~ IT Operations and Risk Mitigating Strategist ~ Business Continuity Planning ~ Team Management ~ Budgeting  Distinction of having worked with large scale FMCG, Mining and Manufacturing companies including europian management  Creative and Multi-disciplinary Executive renowned for mapping client’s requirements, custom designing solutions & troubleshooting for complex Information Systems Management – Infrastructure/ Project Management  Proficientin swiftly completingup projects with competent cross-functional skills and ensuring on time deliverables within pre- set cost parameters  Forward-focused Delivery Manager with expertise in providing cross functional leadership, communication (one to one and even board presentations ) management across stakeholders in line with international guidelines and norms  Expertise in administrative activities include cost savings, Annual and quarterly budget, strategy and planning in line with the business strategy, statutory requirements, PWC Audits, Licences  An effective communicator & negotiator with strong analytical, problem solving and organizational skills CORE COMPETENCIES  Developing project baselines while monitoring and controlling projects with respect to cost, resource deployment, time over- runs and quality compliance to ensure its satisfactory execution  Ensuring application of and compliance with the company’s policies in administration of Network Infrastructure / Facilities  Managing relationship with project stakeholders, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables  Training the team in IT department for service delivery and the user department to avail the maximum of latest implementations to improve productivity  Defining service standards and guidelines that serve as benchmark for excellent service delivery and as per global standards
  2. 2.  Interfacingwith clients for business need gathering, conducting system analysisand finalisingtechnical/ functional specifications and high level design documents for the project  Monitoring delivery of high-quality customer experience while adhering to SLAs & managing cost-effective operations  Installingand configuringserver operating systems, DNS, DHCP, AD, Virtualization Hyper - V, application softwares, anti-viruses and lightining backup systems. WORK EXPERIENCE Aug ‘13 to Current working as a consultant in India  IT Infrastructure Development and Management  Transition management (infra and Systems - ERP)). Sep’07 to Jul’13 with D.R. Congo, Lubumbashi: IT Manager Jul’05 to Aug’07 with G.S Holdings LDA, Mozambique, Nacala: IT Executive Job Description Data Centre Manager:  Planning, proposing and managing complex facilities, including resource management, scope management, budgeting and schedules. To be implemented for head office and among different production, administration and mining units spread across Europe, Africa and Asia  Assist in identifying and developing facilities requirements for vendor tenders for Data Centre and office building moves and changes.  Organizestream linesupportfor providing specification information for supporting IT environments such as workstation cable layout, Heating, Ventilation and Air Conditioning (HVAC), UPS power, racks and physical room layout.  Assist in capacity analysis and requirements for floor space based on IT equipment specifications and building facilities requirements.  Work with vendors and contractors to provide documentation in support of cable and equipment installations.  Participate in tender evaluation for contractor selection.  Assist in evaluating and recommending types of hardware to be supported as "standard components" that will be utilized in support of Data Room/server room builds and users.  Maintain backup and recovery of data and resources (Business continuity)  Manage security and mitigate threats  Incident Management + Change Management (example: ERP implementation, systems going from manual to digital)  Call Escalation Ticket Qualitative process adherence and security compliance. Closely coordinating and addressing priorities  Operational Management: From an operational standpoint, the majority of responsibilities involved testing the integrity and performance of various information networks and software applications. Periodically review and evaluate how current systems and applications are meeting the needs of business targets. Able to identify and implement new technologies to enhance the long-term operational and strategic goals of the company. Key Result Areas:  Meticulously managed Server Forest (RAID, Virtualization, AD, Load balancing)  Implemented projects and streamlined operations including maintenance and up gradation of systems keeping tight check cost  Aligned the operations planning and project/ services implementation in line with the business targets  Collaborated with other departments, service providers, management for operations as well as IT projects  Maintained Datacentre, Virtualization infrastructure; and implementing technology to support large user groups and server infrastructure  Maintained: o All licenses, renewal deadlines, Service Level Agreements with vendors and service providers o Regular logs for services delivered / availed o Optimum inventory levels for supplies and spares  Assisted in imparting in-house or third party training to the team at all levels and with pre approved budgets while targeting higher customer satisfaction and employee retention  Supervised the team for day to day user support for Hardware, Software, Network for computers, Voice Communication Systems, CCTV, Data Security and Backups to name a few Highlights  Built Polices / Procedures / Systems and implementation across the organization for ICT which resulted in significant operational effectiveness.
  3. 3.  Efficiently managed over 80 CCTV cameras spread over 4 Sq KM with a backup of 30 days and live monitoring system  Reduced costs and increased efficiency by establishing a network for the 7 production units to a single network and saved from $ 55000 annually on internet charges to $ 12000 annually i.e., 78% on internet bills  Skillfully built a voice communication network on Siemens EPABX, also backups up optical fiber network  Resourcefully worked in C and B section for business process migration  Significantly commissioned in-house email server with push mail technology and cloud infrastructure  Conducted PWC Audits on regular intervals to present a fair picture  Administered backup network on voice cables saving costs and making a robust high availability (99.99%) Administrative Skills  Project budgeting and Operational budgeting (Annual and quarterly)  Business Plans  Communicating with the stake holders and decision makers for planning and coordination and filtering the requirements  Formulated numerous ISO 9000 procedures in support of ICT department operations which were then successfull y implemented by the management PREVIOUS WORK EXPERIENCE Mar’04 to Jun’05 with Orbit Infotech, (Reliance Industries Ltd., Jamnagar) as Co-coordinator Jan’00 to Feb’04 with SSi Ltd., Jamnagar as Faculty Jul’98 to Jan’00 with Tulec Computer Education, Jamnagar as Senior Faculty May’97 to Jul’98 with Girdharilal Construction Pvt. Ltd., Jamnagar as IT Operator Apr’95 to Mar’97 with CompuAid Franchisee Centre of Aptech Computer Education, Bhuj as Trainee Faculty PROJECTS EXECUTED  Built IT infrastructure including, Data Servers, In house Email servers on push technology, Automated backup and recovery, IT Security, DR site, Doubled up internet services. Optical fiber networks. BC procidures.  Commissioned routingdesign and erection of voice cables gradeover 4 kms across 7 production and administration units Using Siemens HiPath EPABX equipment. Doubled up the voice base copper lines as backup for data fi ber lines. I.e. over 150% utilization.  Optical fiber network with Cisco and Dlink switches across production unit 4 kms and over 25 KM of mining area.  Built IT infrastructure remote sites. Designed and implemented systems for remote support.  Installed and commissioned of Biometrics Attendance and Payroll system using Ingers oll Rand biometrics equipment’s  Outsourcing of Payroll system for the company reducing manpower to just one person handling payroll across the company.  ERP implementation in Finance and Accounts, Procurement, Stores and HR departments  Managed equipment research, testing, design, erection, implementation and maintenance, using Patton devices INTERNATIONAL EXPOSURE  G S Holdings Lda – Mozambique from 2005 – 2007  Chemaf SPRL - D R Congo from 2007 – 2013 CERTIFICATION 2013 MCSE 2012 (Server Infrastructure) from Microsoft Corporation 1995 Computer Programmer from National Computing Centre UK. ACADEMIC DETAILS 1995 B.Com. from Saurashtra University 1995 Honors Diploma in Information and Systems Management from Aptech Computer Education, Rajkot IT SKILLS Operating Systems: Windows Server 2012 (Server Infrastructure) MCSE 2012 Certified and UNIX/ Linux Databases: MS Access and SQL Server Languages: C, C++, Java, Advanced Java and Visual Basic
  4. 4. Others: MS Office (Word, Excel and PowerPoint)/ Internet Applications Currentl undergoing: I T I L PERSONAL DETAILS Date of Birth: 15th June, 1971 Permanent Address: Vatsalya, ¼ Himmatnagar Colony, Jamnagar – 361008 Languages Known: English, Kshwahili, Português and French Know More: Please visit