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SnapComms
• Over 1.3 million users
• Over 450+ customers in 48+ countries
• Used by Fortune 50 companies
• Enterprise plat...
Existing engagement channels offer limited
appeal to employees.
• “Lowest readership rate of need to know
content was meas...
Positioning
SnapComms for:
• Urgent messages
• Important messages
• Where guaranteed readership is important
• Where reade...
Delivery mechanism for any content type
• Validation Message
supported by Nurture Messages
• Desktop Alerts
• Video Alerts...
How does it work?
SnapComms Servers
Content Manager
Administrator (Sender)
SnapComms Client
SnapComms Client
A Microsoft I...
Key Product Attributes
• Different visual channels
• Targeted communications
• Recurrence and escalation
• Delivery to mob...
SnapComms
Helping Improve
Internal Communication
Typical pain points for Internal
Communications Manager
• What else?
• Communicating with all employees.
Reach Remote Staff and Staff not on the
network
• No Need for email
• Reach Remote staff via
mobile Communication
Further ...
Typical pain points for Internal
Communications Manager
• What else?
• Communicating with all employees.
• Attendance and ...
Improve Attendance & Reinforce Training
• Quiz tool to reinforce training
• RSVP Alerts to encourage attendance
Further In...
Typical pain points for Internal
Communications Manager
• What else?
• Communicating with all employees.
• Attendance and ...
Drive and measure traffic to the intranet.
• Tickers and Alerts to communicate new intranet content
Typical pain points for Internal
Communications Manager
• What else?
• Communicating with all employees.
• Attendance and ...
Measure Readership of Messages and see
real time employee feedback
• Live Quiz and Survey Results
• Real time Employee Fee...
Typical pain points for Internal
Communications Manager
• What else?
• Communicating with all employees.
• Attendance and ...
Existing engagement channels offer limited
appeal to employees.
• “Lowest readership rate of need to know
content was meas...
Typical pain points for Internal
Communications Manager
• What else?
• Communicating with all employees.
• Attendance and ...
Achieving High Attendance of meetings and
company events
• Create a campaign for an upcoming event
Typical pain points for Internal
Communications Manager
• What else?
• Communicating with all employees.
• Attendance and ...
Ensured Readership
• Targeted/Direct Communication Method
• Content recurrence until read / acknowledged
(configurable by ...
Add ons available:
• Digital signage extension
• Send to SMS
• Send to email
• API integration & with other systems Back t...
Demonstration
Next steps
• Engage wider team
• IT discussion and approval
• Trial / proof of concept /
Customization
• Purchase and depl...
Pricing
Pricing is available upon request.
Please email us – info@snapcomms.com
Value to other Departments
Health & Safety Manager
• Reaching all staff not on the network or working remotely.
• Fast communication to all staff mem...
Helpdesk Manager
• Reaching all staff not on the network or working remotely.
• Reaching all staff when email is unavailab...
Product Manager
• Communicating with remote staff.
• Fast communication to all staff members at short notice (Product reca...
Sales Manager
• Reaching all staff not on the network or working remotely
• Attendance and reinforcement of training sessi...
Contact us to learn more
• Click Here to sign up for our free 30 day trial.
• Click Here to see our contact details.
• Cli...
Supporting Slides
Fast and Simple
• Quick Publish
• Easy to use
• Crisis Communication Example
• “quicker than writing an email.”
Detailed Reporting
• Measure Success
• Learn and Improve
• Quiz & Survey Results
• What is included in reporting
Key Produ...
Reach Mobile Staff
• High Readership
• Fast Communication
• Guardian Group Example
Key Product Attribute Page Reach Remote...
Educate Staff
• 80% training forgotten if not reinforced
• SnapComms Quiz tool
• Collects responses
• Identify weak areas
...
Leadership Communication
• Personal Communication
• Staff feeling purpose and value
• Large IT Company Example
Key Product...
Targeted Communications
• Target different Departments, Mobile Staff, and Office Staff Individually
• Target Via
• Users &...
Scheduled Messaging
• Achieve High Readership
• Plan Campaigns
• Impact Behaviour
• Examples
Key Product Attribute Page
Why the SnapComms Campaign Tool?
• Customer feedback pointed us to develop a campaign based tool
• A campaign is a bundle ...
Campaign Calendar
Day 1 Invitation
Day 2 Cartoon and Article
Day 4 Screensaver
Day 5 Video
Day 6 Wallpaper reminder
Day 7 – 9am Ticker reminder
Day 7 – Take away resource
Day 7 –Commitment Form
Default Publishing Options
Day 8 – Campaign Results
Escalate
Advanced Publishing Options
Day 10 – Drip campaign - Screensaver
Day 10 – Drip campaign
Commercials
• Available as 3 or 6 tool package
+Any 2 Channels
+
+
+
+
Commercials
Validation
+All 5 ChannelsValidation +
Campaigns
• A Campaign consist of a set of messages:
• Typically one validation item – usually towards the end of the camp...
Campaign Planning
• Prepare and assemble your campaign content
• Determine your required outcome then select a Scenario to...
Internal communications with SnapComms
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Internal communications with SnapComms

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How to use SnapComms internal communication tools internal comms in your workplace

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Internal communications with SnapComms

  1. 1. SnapComms • Over 1.3 million users • Over 450+ customers in 48+ countries • Used by Fortune 50 companies • Enterprise platform, global usage • Premium service and support
  2. 2. Existing engagement channels offer limited appeal to employees. • “Lowest readership rate of need to know content was measured at 93% with SnapComms, compared to 22% for email.” • “Thanks to the use of Snap Communication tools, we have increased use of our intranet by more than 40% in the first year.” - Communications Director, Highly Established Technology Institute • “ SnapComms has increased our Intranet traffic by 500%” – VP of Corporate Communications, top 3 US Grocery Chain
  3. 3. Positioning SnapComms for: • Urgent messages • Important messages • Where guaranteed readership is important • Where readership reporting and acknowledgement is important SnapComms helps organizations "Get Employee Attention" for important messages and to help organizations measure that attention. SnapComms Head Office OpCo's & Regional Management Business Units Employees in multiple locations Collaboration tools, e.g. Slack, Yammer
  4. 4. Delivery mechanism for any content type • Validation Message supported by Nurture Messages • Desktop Alerts • Video Alerts • Ticker • Screensaver • Staff Quiz • Staff Survey • RSVP Invites • Desktop Wallpaper
  5. 5. How does it work? SnapComms Servers Content Manager Administrator (Sender) SnapComms Client SnapComms Client A Microsoft Installation File (msi) is installed on all employee computers. This acts as the Receiver. OR On-premise Server
  6. 6. Key Product Attributes • Different visual channels • Targeted communications • Recurrence and escalation • Delivery to mobile devices • Scheduled messaging • Campaign tool with compliance validation • Detailed reporting • Multiple delegated admins • Leadership Communication • Cloud or on-premise • Simple to deploy • SMS, digital signage, email add-ons • Comprehensive Knowledge Base
  7. 7. SnapComms Helping Improve Internal Communication
  8. 8. Typical pain points for Internal Communications Manager • What else? • Communicating with all employees.
  9. 9. Reach Remote Staff and Staff not on the network • No Need for email • Reach Remote staff via mobile Communication Further Information
  10. 10. Typical pain points for Internal Communications Manager • What else? • Communicating with all employees. • Attendance and reinforcement of training sessions.
  11. 11. Improve Attendance & Reinforce Training • Quiz tool to reinforce training • RSVP Alerts to encourage attendance Further Information
  12. 12. Typical pain points for Internal Communications Manager • What else? • Communicating with all employees. • Attendance and reinforcement of training sessions. • Drive and measure traffic to the intranet.
  13. 13. Drive and measure traffic to the intranet. • Tickers and Alerts to communicate new intranet content
  14. 14. Typical pain points for Internal Communications Manager • What else? • Communicating with all employees. • Attendance and reinforcement of training sessions. • Drive and measure traffic to the intranet. • Measuring communication effectiveness. • The ability to gather real time employee feedback.
  15. 15. Measure Readership of Messages and see real time employee feedback • Live Quiz and Survey Results • Real time Employee Feedback. Further Information
  16. 16. Typical pain points for Internal Communications Manager • What else? • Communicating with all employees. • Attendance and reinforcement of training sessions. • Drive and measure traffic to the intranet. • Measuring communication effectiveness. • The ability to gather real time employee feedback. • Existing engagement channels offer limited appeal to employees.
  17. 17. Existing engagement channels offer limited appeal to employees. • “Lowest readership rate of need to know content was measured at 93% with SnapComms, compared to 22% for email.” • “Thanks to the use of Snap Communication tools, we have increased use of our intranet by more than 40% in the first year.” - Communications Director, Highly Established Technology Institute • “ SnapComms has increased our Intranet traffic by 500%” – VP of Corporate Communications, top 3 US Grocery Chain
  18. 18. Typical pain points for Internal Communications Manager • What else? • Communicating with all employees. • Attendance and reinforcement of training sessions. • Drive and measure traffic to the intranet. • Measuring communication effectiveness. • The ability to gather real time employee feedback. • Existing engagement channels offer limited appeal to employees. • Achieving high attendance of “Town Hall” meetings and readership of executive communication. • Ability to communicate company wide scheduled and adhoc events.
  19. 19. Achieving High Attendance of meetings and company events • Create a campaign for an upcoming event
  20. 20. Typical pain points for Internal Communications Manager • What else? • Communicating with all employees. • Attendance and reinforcement of training sessions. • Drive and measure traffic to the intranet. • Measuring communication effectiveness. • The ability to gather real time employee feedback. • Existing engagement channels offer limited appeal to employees. • Achieving high attendance of “Town Hall” meetings and readership of executive communication. • Ability to communicate company wide scheduled and adhoc events. • Achieving high readership of all corporate messages (Non IC).
  21. 21. Ensured Readership • Targeted/Direct Communication Method • Content recurrence until read / acknowledged (configurable by message or target audience) • Can always reach staff
  22. 22. Add ons available: • Digital signage extension • Send to SMS • Send to email • API integration & with other systems Back to Key Product Attribute Page
  23. 23. Demonstration
  24. 24. Next steps • Engage wider team • IT discussion and approval • Trial / proof of concept / Customization • Purchase and deploy • On-boarding • On-going training and world class support What is your usual process? “I've received nothing but excellent support from the sales and technical staff at SnapComms.” “Product accomplished the tasks it was made to do. Support from SnapComms is exceptional.” “Leaving this feedback because I was extremely satisfied with the SnapComms team and their response to the situation at hand. Thank you SnapComms!” “I appreciate the support I received today! It was a huge help in a tight time frame.” “I received a call from the Helpdesk today in the morning. Because of 13 hours time difference this was not expected from me. And they had reviewed my questions before they called me and had a solution on their hands”
  25. 25. Pricing Pricing is available upon request. Please email us – info@snapcomms.com
  26. 26. Value to other Departments
  27. 27. Health & Safety Manager • Reaching all staff not on the network or working remotely. • Fast communication to all staff members at short notice. • Ensuring staff are informed of H&S issues in a timely manner. • Attendance and reinforcement of training sessions. • Encouraging the adoption of new processes and impacting the behaviour of staff around H&S. • Ability to measure readership of H&S messages.
  28. 28. Helpdesk Manager • Reaching all staff not on the network or working remotely. • Reaching all staff when email is unavailable. • Fast communication to all staff members at short notice. • Proactively communicate planned and unplanned system events to all staff. • Impacting staff behaviour and awareness of security issues and system events. • Attendance and reinforcement of training sessions. • Establish positive interactions between IT and other staff/departments.
  29. 29. Product Manager • Communicating with remote staff. • Fast communication to all staff members at short notice (Product recall, product advisories). • Attendance and reinforcement of training sessions • Maintain consistent and regular product information organisation wide. • Communicating product launch material • Build awareness of impending product launches • Communicate quick wins post launch. • Ensuring consistent product knowledge (organization wide). • Fast feedback/correction of organisation knowledge. • Measured readership of executive and corporate communication.
  30. 30. Sales Manager • Reaching all staff not on the network or working remotely • Attendance and reinforcement of training sessions • Maintaining a high level of product knowledge through the sales team. • Communicating Project wins to all staff/sales staff • Ensuring visibility of achievement versus target. • Encouraging competition within the sales team. • Organisation wide consistent sales message. • Preparing and building sales team awareness prior to and during product launch phases. • Measured readership of executive and corporate communication.
  31. 31. Contact us to learn more • Click Here to sign up for our free 30 day trial. • Click Here to see our contact details. • Click Here to request a personalised demonstration.
  32. 32. Supporting Slides
  33. 33. Fast and Simple • Quick Publish • Easy to use • Crisis Communication Example • “quicker than writing an email.”
  34. 34. Detailed Reporting • Measure Success • Learn and Improve • Quiz & Survey Results • What is included in reporting Key Product Attribute Page Measure Readership Slide
  35. 35. Reach Mobile Staff • High Readership • Fast Communication • Guardian Group Example Key Product Attribute Page Reach Remote Staff Page
  36. 36. Educate Staff • 80% training forgotten if not reinforced • SnapComms Quiz tool • Collects responses • Identify weak areas Improve Attendance and Reinforce Training Page
  37. 37. Leadership Communication • Personal Communication • Staff feeling purpose and value • Large IT Company Example Key Product Attribute Page
  38. 38. Targeted Communications • Target different Departments, Mobile Staff, and Office Staff Individually • Target Via • Users & Groups • Machine Based Targeting • Naming Conventions Key Product Attribute Page
  39. 39. Scheduled Messaging • Achieve High Readership • Plan Campaigns • Impact Behaviour • Examples Key Product Attribute Page
  40. 40. Why the SnapComms Campaign Tool? • Customer feedback pointed us to develop a campaign based tool • A campaign is a bundle of messages around the same compliance topic - usually containing a validation item bundled with nurture communications • The nurture items deliver education and awareness messages • The validation item requires the employee to comply, acknowledge or validate understanding • Compliance status of the targeted employees is available real-time Key Product Attribute Page
  41. 41. Campaign Calendar
  42. 42. Day 1 Invitation
  43. 43. Day 2 Cartoon and Article
  44. 44. Day 4 Screensaver
  45. 45. Day 5 Video
  46. 46. Day 6 Wallpaper reminder
  47. 47. Day 7 – 9am Ticker reminder
  48. 48. Day 7 – Take away resource
  49. 49. Day 7 –Commitment Form Default Publishing Options
  50. 50. Day 8 – Campaign Results
  51. 51. Escalate Advanced Publishing Options
  52. 52. Day 10 – Drip campaign - Screensaver
  53. 53. Day 10 – Drip campaign
  54. 54. Commercials • Available as 3 or 6 tool package +Any 2 Channels + + + + Commercials Validation +All 5 ChannelsValidation +
  55. 55. Campaigns • A Campaign consist of a set of messages: • Typically one validation item – usually towards the end of the campaign • Supported by numerous ‘nurture’ items • 4 preconfigured campaign types based on certain scenarios • Compulsory Comply – reader has no option but to agree / comply / acknowledge • Option to Comply – reader can choose not to comply • Validation – validate the reader’s knowledge and obtain commitment • Nurture only – educational / informational communications
  56. 56. Campaign Planning • Prepare and assemble your campaign content • Determine your required outcome then select a Scenario to match – Compulsory Comply, Option to Comply, Validate Understanding or Information only? • Determine you timeline – when does the campaign start and end? • Map your Campaign materials to a Calendar • Upload your content to the SnapComms Content Manager • Schedule and Publish • Measure Compliance Status

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