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How to Increase End User Adoption of New Systems

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User adoption communication tips - with a feline twist

Published in: Business, Technology
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How to Increase End User Adoption of New Systems

  1. 1. Hold on a sec…So you are planning toimplement a new system?
  2. 2. Ask yourself…Consider some end useradoption tips from our felinefriends …
  3. 3. Will this make life easier or harder for them? If it’sharder – expect (and plan for) some resistance.How busy are users already?
  4. 4. Are good video tutorials & training materials availablefrom the vendor?How hard will it be for end usersto learn to use the new system?
  5. 5. Are training materials suitablefor beginners?
  6. 6. If you plan to run in-housetraining, how will you cater foroff-site and shift workers?
  7. 7. Don’t just train users how to usethe system, explain when andwhy to use it.
  8. 8. Can they cross the line and play nicely?Who makes the final decision in a dead lock?Who owns the system?Will various business units needto work together to implementthe system?
  9. 9. How will you communicate andsupport users duringtheir journeythrough thestages oftechnologychange?
  10. 10. Don’t wait until just before launch to ambush staffCommunicate early and often..
  11. 11. Plan how tocommunicatewith mobileusers.
  12. 12. What level of end user adoptiondo you need for an appropriateROI?
  13. 13. How will you manage userswho fail to adopt the newsystem?
  14. 14. Persuasive useradoptioncommunicationand low risktrials make adifference…
  15. 15. … and can turnsome laggardsinto converts.
  16. 16. Images from http://icanhas.cheezburger.com/For more end user adoption tips check out:http://www.snapcomms.com/solutions/user-adoption-communication.aspx

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