How to Listen to and Involve your Faculty


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Supporting faculty in IT decision-making

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How to Listen to and Involve your Faculty

  1. 1. How to Listen to and Involve Your Faculty Stakeholder Requirements from Project Planning and “In the Wild” Dave Melone, eLearning Supervisor at FIDM April 13, 2008
  2. 2. Welcome! <ul><li>FIDM Overview </li></ul><ul><ul><li>Two year, specialized, private college with 6,500 students </li></ul></ul><ul><ul><li>Offers AA and Professional Designation programs in 16 majors all relating to the fashion, entertainment, and merchandising industries </li></ul></ul><ul><ul><li>WASC and NASAD accredited </li></ul></ul><ul><ul><li>Campuses in Los Angeles, San Francisco, San Diego, and Orange County, California </li></ul></ul><ul><ul><li>New Bachelor’s program in Business </li></ul></ul>Slide Image source: FIDM
  3. 3. Welcome! <ul><li>The FIDM eLearning team: instructional development and academic support. </li></ul><ul><ul><li>Intended to bring best practices of technology and pedagogy together. </li></ul></ul><ul><ul><li>eLearning Team imports course material and works with faculty to ensure usability, design consistency </li></ul></ul><ul><ul><li>Makes suggestions for supporting learning outcomes </li></ul></ul><ul><ul><li>Facilitates technology support </li></ul></ul>Slide Image source: FIDM
  4. 4. Background <ul><li>FIDM’s eLearning program started in 2001 with 4 courses, has grown to over 30 completely online courses with enrollment of over 600 students. </li></ul><ul><ul><li>Full Professional Designation degree in Merchandise Marketing – all online </li></ul></ul><ul><ul><li>Bachelor’s program in progress, hybrid, blended… </li></ul></ul><ul><li>Full time eLearning team manages the care and feeding of Sakai Hosted Solution (v2.4) and Questionmark Perception 4.4 </li></ul>Slide Image source: FIDM
  5. 5. The trail of tears… <ul><li>We used the stock system for a couple of years. </li></ul><ul><ul><li>We did have any requirements other than for it to “work” </li></ul></ul><ul><ul><li>We didn’t know what to look for. </li></ul></ul><ul><ul><li>They tell you it’s customizable… </li></ul></ul><ul><ul><li>And sure, you can export grades… </li></ul></ul>Slide
  6. 6. The trail of tears… <ul><li>But… </li></ul><ul><ul><li>Questions were “locked up” </li></ul></ul><ul><ul><li>No interface for teachers </li></ul></ul><ul><ul><li>NOT Standards compliant (after we found out what IMS was) </li></ul></ul><ul><ul><li>Reports…? </li></ul></ul><ul><ul><li>Java shouldn’t matter to an 18 year old fashion student! </li></ul></ul>Slide Image source: Wikimedia Commons
  7. 7. A little duct tape oughta fix that… <ul><li>Tried to build our own with Flash </li></ul><ul><ul><li>It couldn’t manage more than 30 questions before it coughed. </li></ul></ul><ul><ul><li>They weren’t centrally managed. </li></ul></ul>Slide Image source: Wikimedia Commons
  8. 8. A little duct tape oughta fix that… <ul><ul><li>Let’s see…20-something courses with 10 quizzes, a midterm, and…? </li></ul></ul>Slide Image source: Unknown
  9. 9. This stuff’s made in New York City?! <ul><li>Faculty called for change! </li></ul><ul><ul><li>Demanded accountability from our team </li></ul></ul><ul><ul><li>… but the teachers couldn’t teach or give feedback without any testing data! </li></ul></ul><ul><li>Dilemma </li></ul><ul><ul><li>an LMS we couldn’t change with a terrible testing engine </li></ul></ul><ul><ul><li>Mid-contract with our LMS vendor </li></ul></ul><ul><ul><li>Needed a scalable, proven solution SOON! </li></ul></ul>Slide Image source:
  10. 10. Gathering requirements <ul><li>After the midterm exams didn’t pass any scores to the LMS system, we knew it was an emergency too. </li></ul><ul><ul><li>Sat down with faculty and department chairs in an open forum </li></ul></ul><ul><ul><li>Asked them what they wanted out of an online testing solution…pies in the sky welcome. </li></ul></ul><ul><ul><li>Brought food! </li></ul></ul>Slide
  11. 11. Gathering requirements still... <ul><li>The answers surprised us. </li></ul><ul><li>They didn’t just want the score…? Huh? </li></ul><ul><ul><li>Wanted content </li></ul></ul><ul><ul><li>Wanted legible reports they could archive </li></ul></ul><ul><ul><li>Wanted to demonstrate effectiveness to IRB through the quality of questions and responses </li></ul></ul><ul><ul><li>They wanted test where they could control access and question order </li></ul></ul><ul><ul><li>They wanted to build their own online. </li></ul></ul>Slide
  12. 12. This is going to take some work. <ul><li>Talked to department chairs and IRB… </li></ul><ul><li>What is captured? </li></ul><ul><li>How is it used? </li></ul><ul><li>What processes are going on with the student? </li></ul><ul><li>Are the tests effective? </li></ul><ul><li>These were all questions we had to provide data on… </li></ul>Slide
  13. 13. … and then the tech stuff <ul><li>eLearning Team requirements (us too!) </li></ul><ul><ul><li>Client-server application </li></ul></ul><ul><ul><li>Scalable … can we manage it with I.T.? </li></ul></ul><ul><ul><li>Allows the team to manage scheduling and administration </li></ul></ul><ul><ul><li>Allows us to let our customers (teachers) in to play with it without fear. </li></ul></ul><ul><ul><li>Needed to be cross-platform and cross-browser! </li></ul></ul>Slide
  14. 14. A tall order… <ul><li>That graphic looks like it sums it up! </li></ul><ul><ul><li>For budget and timeline, Questionmark Perception was a good fit for FIDM. </li></ul></ul><ul><ul><li>Selected Perception so we could host it internally and control delivery rather than rely on our aging LMS and pushing more content. </li></ul></ul><ul><ul><li>Can easily deliver “non-eLearning” testing solutions. </li></ul></ul>Slide Image source:
  15. 15. It meets their requirements! <ul><li>Launched Questionmark Perception 4.0 in May ‘05 </li></ul><ul><li>Used the first few weeks of the Summer semester. </li></ul><ul><ul><li>Brown bag sessions with faculty </li></ul></ul><ul><ul><li>Demos for leadership and administration </li></ul></ul><ul><ul><li>One-to-one trainings when needed but these turned into “customizing sessions” once they learned about the new capabilities. </li></ul></ul>Slide Image source: Wikimedia Commons
  16. 16. So you wanna be a player? <ul><li>Some customizations </li></ul><ul><ul><li>Exam template redone to match FIDM branding </li></ul></ul><ul><ul><li>Individualized reports for different audiences </li></ul></ul><ul><ul><ul><li>Admissions for our “eLearning readiness self-evaluation” </li></ul></ul></ul><ul><ul><ul><li>Straight Question-and-Answer reports for instructor </li></ul></ul></ul><ul><ul><ul><li>Statistical charts for IRB and leads </li></ul></ul></ul><ul><li>Support and hand-holding </li></ul><ul><ul><li>Realization that we were trying to meet their needs, regardless of server platform and installation issues </li></ul></ul>Slide Image source: Wikimedia Commons
  17. 17. So you wanna be a player? <ul><li>Still more customizations from teachers </li></ul><ul><ul><li>“ One Access Only” – major issue in our online classes. </li></ul></ul><ul><ul><li>Launch pages </li></ul></ul><ul><ul><li>Multi-part exams </li></ul></ul><ul><ul><li>Multiple versions of “downloadable” exams </li></ul></ul><ul><li>Worked with Questionmark and enrolled in SSP </li></ul><ul><ul><li>Helped with best practices on customizations we weren’t sure about: back-end AND front-end!! </li></ul></ul><ul><ul><li>Became part of a community with the forums! </li></ul></ul>Slide Image source: Wikimedia Commons
  18. 18. How about now? <ul><li>Spring 2008 and ready for growth! </li></ul><ul><ul><li>Hosted internally, Perception 4.4 runs about 350 online assessments and serves about 400 students per quarter. This adds up to almost 3700 testing sessions per quarter. </li></ul></ul><ul><ul><li>Most instructors manage their own testing content and outcomes, and the eLearning Team functions in a support role. </li></ul></ul><ul><ul><li>Our recent switch to Sakai is opening up new possibilities for integration. </li></ul></ul>Slide Image source: Wikimedia Commons
  19. 19. Future plans… <ul><li>Integration with new LMS system: Sakai </li></ul><ul><li>Math! </li></ul><ul><li>Roll out on-campus? </li></ul><ul><li>Reporting for accreditation </li></ul>Slide
  20. 20. Advice / Lessons Learned <ul><li>Learn to anticipate your needs: hardware and people </li></ul><ul><li>Listen to your audience(s)! </li></ul><ul><li>Don’t underestimate your audience(s)! </li></ul><ul><li>Step away from your favorites. </li></ul><ul><li>Be prepared to be an evangelist! </li></ul>Slide Image source: FIDM
  21. 21. Thanks again! <ul><li>Any questions…? </li></ul><ul><li>Dave Melone </li></ul><ul><li>eLearning Supervisor </li></ul><ul><li>FIDM/The Fashion Institute of Design & Merchandising </li></ul><ul><li>[email_address] </li></ul>Slide