Be the first to like this
Workgroups can struggle with remembering past projects and sharing this information with other groups in the organization. In a case study of the deployment of MediaWiki as a publishing tool for building organizational memory, group members' motivation to document past projects increased. A browsable collection of past projects allows for discovery of past work, reputation management, and development of transactive memory within the workgroup. The "anyone can edit" feature, frequently touted as the main benefit of wikis, had both benefits and drawbacks in this implementation. Group members do not feel comfortable making substantial edits to others' content but do occasionally use the wiki to coauthor content and also categorize and link to others' content and fix typos, particularly when asked to help.