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BlogHer
Social Media Today presents:Networking for a Cause:How Can Non-Profits Optimize Social Media?Brought to you by            ...
How to Participate• Submit your questions in the GotoWebinar  presentation window• Follow along and share your thoughts on...
About the Moderator     Robin Fray Carey is the co-founder and CEO of Social Media Today,     LLC, a blogging network that...
About the PanelSusan Tenby is the Online Community and Social Media Director at the San Francisco-based nonprofit TechSoup...
Susan Tenby, Director of OnlineCommunity and Social Media@SUZBOOP on Twitter                      December 2, 2011        ...
Who We Are                 Michael DeLong     Rik Panganiban      Susan Chavez                 Online             Nonprofi...
What We Do• Connect the nonprofit  community to each other while  amplifying the messages and  missions of this community ...
OPTIMIZING SHARING IS THE POINT!• Configure Tweet this module to @mention yr org, not the tool’s name• Create a list of fr...
How We Do ItInteractive online events such as Nonprofits Live & Tweet Chats                                               ...
How We Do ItMonthly on-the-ground Meetups with the Online Community Tribe(OCTribe) featuring experts in online community e...
How We Do ItTechSoup discussion forums connect nonprofits with expert andpeer advice, and provide a place to network and c...
TECHSOUP:STORIFY            BlogHer
How We Do It• Our outward facing wiki is the hub for all of these activities and  their recap blog posts  (http://techsoup...
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THE SOCIAL MEDIAAUDIENCE FOR NON-PROFITSPresented by Brad Attig                          BlogHer
What is the challenge and who is the non-profit audience?• Most for-profit businesses know their target  market. Old Spice...
What is the challenge and who is the non-profit audience?• Non Profits have several constituencies and need to  communicat...
Deciding how to use social media for a Non-Profit is important from the start• Some Non-Profits chose to use social media ...
Leverage the power of social media and set astrategy that communicates to everyone• Message to those who need your service...
Build a community and strategy• Donors feel good when they see the work being  done with their support• Employees and volu...
Balance your communication and speak toeveryone• Depending on who you are and who you serve you  may want to develop a pla...
Banafsheh GhassemiVice PresidenteCRM & Customer Experience                        BlogHer
Our Brand Purpose  Empowering Ordinary    People to Perform    Extraordinary Acts     In The Face of      Emergencies     ...
Our Mission• 70,000 Disasters Per Year, Or 225 Families  Every Day!• Almost Half of Blood Supply of US,  10M Units Per Yea...
Our Customers• Clients (Impacted By Disasters)• Financial Donors: Individual & Institutional• Blood Donors: Individuals & ...
SOCIAL MEDIA: A CRITICAL TOOL IN THE VOCTOOLKIT & CUSTOMER EXPERIENCE DESIGNBrand   sentimentChange     in sentimentTra...
Social Media Is “The Jam”!• Real-Time  Feedback And  Engagement• Leading Indicator  Of Issues• Competitive  Intelligence• ...
It’s The Jam, But Not A Full Breakfast!• Email, call centers,  surveys still richer &  more context                       ...
Banafsheh Ghassemi                @banafshehghhttp://www.linkedin.com/in/banafshehghassemi        Banafsheh.Ghassemi@redcr...
Thanks for Joining Us• This webinar will be available on-demand at  www.SocialMediaToday.com. Stop by to  learn more and s...
Join us May 1st for…– What are the Best B2B Social Media Practices Now?  http://socialmediatoday.com/how-to-b2b-social-med...
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Social Media and Non-Profits: Networking for a Cause

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Please be sure to listen to the audio archive for this webinar: http://socialmediatoday.com/496791/audio-archive-social-media-and-non-profits-networking-cause

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Social Media and Non-Profits: Networking for a Cause

  1. 1. BlogHer
  2. 2. Social Media Today presents:Networking for a Cause:How Can Non-Profits Optimize Social Media?Brought to you by BlogHer
  3. 3. How to Participate• Submit your questions in the GotoWebinar presentation window• Follow along and share your thoughts on Twitter at #SMTlive BlogHer
  4. 4. About the Moderator Robin Fray Carey is the co-founder and CEO of Social Media Today, LLC, a blogging network that assembles the world’s best thinkers on business and public policy. Carey launched Social Media Today in 2007 with the goal of connecting leading experts across a variety of business conversations. As traditional media went digital, and the Internet went social, Carey realized the huge potential for social media platforms to facilitate direct communication among customers, their employees, and experts from academia, business and government. Robin speaks on social media around the world, and blogs at socialmedatoday.com. She has volunteered as a board member of the Women’s Refugee Commission, which she now co- chairs. She is also an advisor to the Society for New Communications Research, and a member of the Overseers of the International Rescue Committee. Four years later, Carey and her team have proven that editorially independent, online communities are the cornerstone of B2B social media. Carey also serves the non-profit world, offering expertise and leadership as the co-chair of the Womens Refugee Commission, member of the International Rescue Committee Board of Overseers, and Business Advisor to the Society for New Communications Research. Ms. Carey graduated with distinction from the University of Virginia, where she was an Echols Scholar. BlogHer
  5. 5. About the PanelSusan Tenby is the Online Community and Social Media Director at the San Francisco-based nonprofit TechSoup Global andhas worked there since the sites launch in 2000. She has been involved in nonprofit online community for 12 years, throughits various platforms and tools. Susan focuses on identifying, interpreting and implementing social media trends and tools, oncommunity management vs. social media marketing. Tenby can be found on Twitter as @suzboop. Tammy Gordon is AARPs Director of Social Communications & Strategy. Starting in January 2010, she launched AARP’s social media guidelines, established branded social platforms, trained hundreds of staffers growing the organizations engaged social presence into a nationally recognized leader. Today, she manages a six person team of community managers and bloggers, as well as serving a network of nearly 300 staffers across the country use social media on a regular basis Brad Attig revels in creating social strategy for SMBs and Non-Profit organizations. Brad recently started bradattig.com upon returning to his home state of Oregon. Prior to moving back West, Brad was the Director of Business Development and Marketing for a hot Manhattan, pre-IPO technology site helping to craft a social community for career focused professionals. An active volunteer, Brad has a special place in his heart for helping Non-Profits to make the world a better place through leveraging social interaction. Brad can be reached at brad@bradattig.com. Banafsheh has pioneered successful approaches in integration of business strategies and emerging technologies to deliver differentiated customer experiences for new and existing products and services across digital and offline customer channels. In 2010, Banafsheh established the first customer experience organization at the American Red Cross with an uncommon charter within the non-profit sector that focuses on customer experience as a differentiating growth catalyst for a broad and diverse constituent-base. BlogHer
  6. 6. Susan Tenby, Director of OnlineCommunity and Social Media@SUZBOOP on Twitter December 2, 2011 GOAL: Creating Community Evangelists BlogHer
  7. 7. Who We Are Michael DeLong Rik Panganiban Susan Chavez Online Nonprofit Commons Blogger and Community in Second Life Event Specialist Manager Online Community ManagerSusan TenbyDirector ofOnlineCommunityand SocialMedia Kristy Graves Ale Bezdikian Evonne Heyning Social Media Online Interactive Specialist Community Media Producer Coordinator BlogHer
  8. 8. What We Do• Connect the nonprofit community to each other while amplifying the messages and missions of this community We aim to build community both internally• Amplify the message of a variety and externally and weave of TechSoup partners, including strong networks global NGO and corporate throughout TechSoup, its partners, and the wider (donor) sectors of nonprofit, tech,• Amplify the message of and social TechSoup programs and internal innovation. departments to the broader NP tech Sector BlogHer
  9. 9. OPTIMIZING SHARING IS THE POINT!• Configure Tweet this module to @mention yr org, not the tool’s name• Create a list of friendly tweeters to DM & help u spread word• Use hashtags to broaden yr audience • You can tag people, places, and pages in anything you share. You can also tag people in the text of FB posts or comments by using the @ symbol before typing• Make Facebook sharing easy and configurable for yr fans• Spend time; look at how each share is displayed in each network• Use local language of each tool (no hashtags on FB)• Make tweets/URL short enough to have others RT and MT BlogHer
  10. 10. How We Do ItInteractive online events such as Nonprofits Live & Tweet Chats BlogHer
  11. 11. How We Do ItMonthly on-the-ground Meetups with the Online Community Tribe(OCTribe) featuring experts in online community engagement Encourage live Social Sharing in real time, from all your channels Transparency in sharing BlogHer
  12. 12. How We Do ItTechSoup discussion forums connect nonprofits with expert andpeer advice, and provide a place to network and connect. Post Event Sharing; BlogHer
  13. 13. TECHSOUP:STORIFY BlogHer
  14. 14. How We Do It• Our outward facing wiki is the hub for all of these activities and their recap blog posts (http://techsoupcommunityteam.wikispaces.com/home)• Our SlideShare page contains all our presentations (http://www.slideshare.net/TechSoupGlobal)• Our Flavors page shows where we are on the web (http://flavors.me/techsoup) Consistent Listening and spotlighting Make it easy for your members to be your evangelists Organize your evangelists; get to know them! BlogHer
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  27. 27. THE SOCIAL MEDIAAUDIENCE FOR NON-PROFITSPresented by Brad Attig BlogHer
  28. 28. What is the challenge and who is the non-profit audience?• Most for-profit businesses know their target market. Old Spice, Mountain Dew, Red Bull speak with a unified voice to their target consumer. BlogHer
  29. 29. What is the challenge and who is the non-profit audience?• Non Profits have several constituencies and need to communicate multiple messages.• This creates a challenge in Social Media as staying on message means staying on several messages.• A well-thought out strategy up front will help balance the message. BlogHer
  30. 30. Deciding how to use social media for a Non-Profit is important from the start• Some Non-Profits chose to use social media to only communicate to one part of their audience.• Those they serve.• Those who donate.• But there is another audience, those who work for a Non-Profit. BlogHer
  31. 31. Leverage the power of social media and set astrategy that communicates to everyone• Message to those who need your services• Message to your thoughtful donors and fundraisers• Message to your volunteers and employees BlogHer
  32. 32. Build a community and strategy• Donors feel good when they see the work being done with their support• Employees and volunteers feel the same way and it’s nice to recognize them• Those who need your services feel good knowing there is help when they need it and that they aren’t alone. BlogHer
  33. 33. Balance your communication and speak toeveryone• Depending on who you are and who you serve you may want to develop a plan.• A% of communication to X, B% of communication to Y and C% of communication to Z.• Create a community and watch it grow. BlogHer
  34. 34. Banafsheh GhassemiVice PresidenteCRM & Customer Experience BlogHer
  35. 35. Our Brand Purpose Empowering Ordinary People to Perform Extraordinary Acts In The Face of Emergencies BlogHer
  36. 36. Our Mission• 70,000 Disasters Per Year, Or 225 Families Every Day!• Almost Half of Blood Supply of US, 10M Units Per Year• 500K Cases of Emergency Communications & Support Per Year to Active Military Personnel, Veterans & Their Families• Life Saving Skills to 10 Million People Per Year BlogHer
  37. 37. Our Customers• Clients (Impacted By Disasters)• Financial Donors: Individual & Institutional• Blood Donors: Individuals & Sponsors• Volunteers• Active & Inactive Members Of the Armed Forces & Their Families• Course Takers• Hospitals/Clinics• Preparedness Instructors BlogHer
  38. 38. SOCIAL MEDIA: A CRITICAL TOOL IN THE VOCTOOLKIT & CUSTOMER EXPERIENCE DESIGNBrand sentimentChange in sentimentTransactional experience at various touch-pointsIdeation BlogHer
  39. 39. Social Media Is “The Jam”!• Real-Time Feedback And Engagement• Leading Indicator Of Issues• Competitive Intelligence• Best Practices BlogHer
  40. 40. It’s The Jam, But Not A Full Breakfast!• Email, call centers, surveys still richer & more context E-mail Social• Beware of channel bias Surveys Media• Be segment Contact appropriate Center CRM• Analysis tools may fail at social “parlance” BlogHer
  41. 41. Banafsheh Ghassemi @banafshehghhttp://www.linkedin.com/in/banafshehghassemi Banafsheh.Ghassemi@redcross.org BlogHer
  42. 42. Thanks for Joining Us• This webinar will be available on-demand at www.SocialMediaToday.com. Stop by to learn more and share your comments.• Connect with our panelists on Social Media Today using the search function: BlogHer
  43. 43. Join us May 1st for…– What are the Best B2B Social Media Practices Now? http://socialmediatoday.com/how-to-b2b-social-media BlogHer

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