Social Media Today presents:Heard it From the GripeVine:How Customer Complaints are Hurting Your BusinessBrought to you by
How to Participate• Submit your questions in the GotoWebinar  presentation window• Follow along and share your thoughts on...
About the Moderator   Paul Simon is a senior site curator for Social Media   Today whose responsibilities include co-manag...
About the PanelDave Carroll is a Canadian award-winning singer-songwriter, professional speaker, author and social mediain...
To Purchase:http://www.micahsolomon.com/books.html
To Purchase:http://www.davecarrollmusic.com/book/
Thanks for Joining Us• This webinar will be available on-demand at  www.SocialMediaToday.com. Stop by to  learn more and s...
Join us August 21th for…Is Social Still Cool? What a Social Media Strategy                Says About Your Brand   Register...
Heard it From The GripeVine: How Customer Complaints are Hurting Your Business
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Heard it From The GripeVine: How Customer Complaints are Hurting Your Business

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Heard it From The GripeVine: How Customer Complaints are Hurting Your Business

  1. 1. Social Media Today presents:Heard it From the GripeVine:How Customer Complaints are Hurting Your BusinessBrought to you by
  2. 2. How to Participate• Submit your questions in the GotoWebinar presentation window• Follow along and share your thoughts on Twitter at #SMTlive
  3. 3. About the Moderator Paul Simon is a senior site curator for Social Media Today whose responsibilities include co-managing SocialMediaToday.com and managing the Social Media Today group on LinkedIn. He also moderates occasional webinars for Social Media Today and helps develop partnership opportunities. He is a former bureau chief for The Associated Press wire service at the Los Angeles, Dallas and Omaha bureaus, and has served as editor/content manager for a number of online sales training communities including Sales.com, TopSalesWorld.com and Candogo.com. He also writes and edits written content and manages webinars through his consultancy, SharperContent.
  4. 4. About the PanelDave Carroll is a Canadian award-winning singer-songwriter, professional speaker, author and social mediainnovator who was introduced to millions when his 2009 YouTube music video “United Breaks Guitars”became a worldwide sensation. The song chronicled his experience in the customer service process withUnited Airlines. Known as a master storyteller, his United Breaks Guitars video trilogy has awakenedcompanies everywhere to the importance of focusing on the customer and on delivering exceptionalcustomer experience. He has become internationally famous as one of the world’s top media relationsinnovators and customer experience authorities and is a co-founder of Gripevine.com, a website dedicatedto matching companies with consumers to resolve product or service complaints. In May, Carroll publishedhis first book: “United Breaks Guitars: The Power of One Voice in the Age of Social Media.” Micah Solomon is a bestselling customer service author, professional keynote speaker, entrepreneur, and business leader who recently was named by The Financial Post as the “New Guru of Customer Service Excellence.” He specializes in creating five-star customer service with an eye toward bottom-line results. That he built his company, Oasis Disc Manufacturing, from Micah Solomon is a bestselling customer service author, professional keynote speaker, entrepreneur, and business leader who recently was named by The Financial Post as the “New Guru of Customer Service Excellence.” He specializes in creating five-star customer service with an eye toward bottom-line results. Solomon’s new American Management Association book, High-Tech, High-Touch, Customer Service, follows his hit book of 2010 called Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization.
  5. 5. To Purchase:http://www.micahsolomon.com/books.html
  6. 6. To Purchase:http://www.davecarrollmusic.com/book/
  7. 7. Thanks for Joining Us• This webinar will be available on-demand at www.SocialMediaToday.com. Stop by to learn more and share your comments.• Connect with our panelists on Social Media Today using the search function:
  8. 8. Join us August 21th for…Is Social Still Cool? What a Social Media Strategy Says About Your Brand Register at: http://socialmediatoday.com/paid-earned-owned

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