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Consumer online bill pay


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Consumer online bill pay

  1. 1. Online Bill Pay Overview <br />3/29/2011<br />Slide 1<br />
  2. 2. Corporate Overview<br />Founded in 2001<br />Provides bill pay solutions to more financial institutions than any other bill pay provider<br />Focused exclusively on bill payment solutions<br />Customer service and payment processing handled in-house<br />3/29/2011<br />Slide 2<br />“iPay is the best decision we’ve made in online bill pay solutions.”<br />Jerenda PanchoSpirit of AlaskaFederal Credit Union<br />iPay is solid<br />
  3. 3. Corporate Overview<br />Averaging over 40 new financial institutions live per month<br />Over 3,600 clients nationwide—the most clients of any provider<br />Serves over half of the nation’s credit unions <br />1,500,000+ subscribers<br />5.5 million+ payments monthly<br />3/29/2011<br />Slide 3<br />“We feel that using iPay enhances<br />our image.”<br />Ronnie PenceKentucky Neighborhood Bank<br />iPay is strong<br />
  4. 4. Corporate Overview<br />99.94% uptime<br />99.93% payment success rate<br />85% electronic ratio ─ the highest in industry<br />Client loyalty rates over 97%<br />53% annual subscriber growth rate ─ the fastest in the industry<br />3/29/2011<br />Slide 4<br />“From day one, our priority is to partner with your financial institution.”<br />Dayna Adler<br />iPay Implementation Coordinator<br />iPay is Service<br />
  5. 5. Corporate Overview<br />3/29/2011<br />Slide 5<br />The numbers prove the point: iPay has the strongest growth because we help financial institutions grow their business<br />Source: Aite Group, LLC, “Online Banking Bill Payments: A Vendor Performance Update,” October 2009 and management estimates.<br />
  6. 6. Who is iPay?<br />What does that mean?<br />3/29/2011<br />Slide 6<br />“From day one, our priority is to partner with your financial institution.”<br />Dayna Adler<br />iPay Implementation Coordinator<br />iPay Technologies is the easiest online bill pay service to work with for financial institutions and their customers.<br />
  7. 7. Who is iPay?<br /><ul><li>Total focus is on superior online bill pay
  8. 8. Most responsive service
  9. 9. Finest consumer and small business bill pay products
  10. 10. Truly turnkey solution</li></ul>3/29/2011<br />Slide 7<br />“Let’s talk experience.”<br />Coni Bills from County National Bank<br />“Easiest to work with” means<br />
  11. 11. Who is iPay?<br /><ul><li>iPay is people who take care of your customers like you do
  12. 12. iPay is technology solutions that truly redefine user friendly
  13. 13. iPay is turnkey bill pay services so you can focus on business</li></ul> And iPay has a 94% first call resolution rate. That means for every phone call received from your customers, 9½ times out of ten, the problem is fixed before they hang up the phone. And we do it in less than 5 minutes.<br />3/29/2011<br />Slide 8<br />“Let’s talk<br />service.”<br />Alon Sutton from Mutual Savings Credit Union on Service<br />The iPay Difference<br />
  14. 14. Consumer online bill pay solution<br />3/29/2011<br />Slide 9<br />iPay consumer bill pay was designed with the needs of your customers in mind.<br />
  15. 15. Consumer online bill pay solution<br />3/29/2011<br />Slide 10<br />Now your customers can<br /><ul><li>Pay bills from multiple accounts
  16. 16. Make person-to-person electronic payments
  17. 17. Handle account-to-account interbank transfers
  18. 18. Track check payments easily
  19. 19. Get helpful text alerts and payment reminders
  20. 20. Receive bills electronically with eBill</li></li></ul><li>Consumer online bill pay solution<br />3/29/2011<br />Slide 11<br />Includes eBill electronic bill presentment<br /><ul><li>Customers want electronic billing
  21. 21. “Financial institutions see retaining 25% more of their eBill customers when compared to traditional online banking users.”Aite Group, LLC, “Online Banking Performance: Executing in a Multichannel World ” (2008)
  22. 22. eBill lets customers receive all their bills electronically in a single location
  23. 23. They can review all of their bill details, past bill activity and make payments
  24. 24. eBill can be accessed anytime, anywhere</li></li></ul><li>Consumer online bill pay solution<br />3/29/2011<br />Slide 12<br />“Let’s talk<br />seamless.”<br />Amy Long from Peoples Bancorporation<br />Seamless implementation<br /><ul><li>Dedicated team and point person
  25. 25. Handled thousands of implementations and conversions
  26. 26. All tools and training you need
  27. 27. We can go as fast as your institution can go
  28. 28. Most new implementations take 30 days or less to go live
  29. 29. Most conversions take 60 days or less to go live
  30. 30. See the steps</li></li></ul><li>Consumer online bill pay solution<br />3/29/2011<br />Slide 13<br />“Let’s talk<br />resources.”<br />Marketing <br />Resource Center<br />Includes eBill electronic bill presentment<br /><ul><li>Materials for your branch
  31. 31. Brochure
  32. 32. Poster
  33. 33. Table tent
  34. 34. Materials for your website
  35. 35. Banner ad
  36. 36. Transition page
  37. 37. Email campaigns
  38. 38. Awareness email series
  39. 39. Adoption email series
  40. 40. Self-guided demos</li></li></ul><li>It’s time for ipay<br />3/29/2011<br />Slide 14<br />“We’ll be here to help keep everything running smoothly for you.”<br />Cindy Horn, iPay Vice President of Implementation<br />You deserve it all<br /><ul><li>Superior online bill pay
  41. 41. Most responsive service
  42. 42. Finest consumer and small business products
  43. 43. Truly turnkey solution
  44. 44. Simple, seamless implementation</li></ul>You deserve iPay Technologies<br />
  45. 45. iPay Technologies<br />3/29/2011<br />Slide 15<br />Thank you<br />Eric Isham<br />Senior National Sales Executive<br />270.706.9707<br />iPay Technologies, LLC801 North Black Branch RoadElizabethtown, KY 42701866.851.4729 |<br />