All printers receive all print jobs except for the microform machine printer.
Are we expected to know everything? We are a library. If they don’t know how to use something, direct them to a book.
IT supports computers, we support people.
Tech in the library narrated by Bill
Technology in the Library
Director of Library Systems
The library is about making connections. We
connect people to knowledge.
Roles within the library
• Technical Services provides the content and
metadata so the content can be found.
• Library Systems provides the technology to
make the content accessible and allow us to
work more efficiently and effectively.
• Public Services provides the human
interaction to help our patrons when they
Technology is your tool
– Card machines
What if something doesn’t work?
• won’t boot
• lost trust relationship
• won’t print
• won’t log in
• software keeps crashing
Contact the Help Desk@x.4357
• can’t get to library
• lost work
• need help
• don’t know how to use the
or come and get us.
When you have a fire…
Burning computer call IT Burning person call a librarian