Arcus Services And Costa Rica Delivery Center


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Arcus Services And Costa Rica Delivery Center

  1. 1. <ul><li>Business Process and Consulting Solutions </li></ul>8170 Adams Drive Hummelstown, PA 17036 Ph: 877.570.8040
  2. 2. San José, Costa Rica Atlanta Chicago Pittsburgh Hummelstown Philadelphia Los Angeles Irving Detroit Arcus Locations Arcus International Headquarters, Pennsylvania Research Triangle Park
  3. 3. About Arcus Arcus has been an international provider of talent management and consulting solutions for 10 years, experienced in the development and implementation of strategic recruiting and consulting processes. Our Mission: Arcus exists to identify and deliver exceptional talent. Our Tagline: Exceptional Talent. Total Confidence.® - this is not only our tagline, but our ultimate commitment to you. Well recognized industry leader.
  4. 4. Why We’re Different <ul><li>We have created a placement process to ensure you receive only the most highly qualified and competent candidates available. With more than 10 years industry experience on average, our sales and recruiting teams will offer you: </li></ul><ul><li>24x7 International Recruiting, as well as Delivery Centers in the U.S. and San José, Costa Rica </li></ul><ul><li>Extensive candidate database with prior experience </li></ul><ul><li>Bilingual capabilities </li></ul><ul><li>Candidate searches customized to suit your specific requirements and needs, utilizing such means as: </li></ul><ul><ul><li>Head-hunting strategies </li></ul></ul><ul><ul><li>Internet Recruiting and Social Networking/Web 2.0 </li></ul></ul><ul><ul><li>Consultant Referral Program </li></ul></ul><ul><ul><li>Career Fairs </li></ul></ul><ul><ul><li>Highest quality candidates that have passed tough technical screenings and testing </li></ul></ul><ul><ul><li>Only candidates that meet the strict qualifications and standards of our Arcus Certified Program </li></ul></ul><ul><ul><li>Open communication throughout the engagement process </li></ul></ul><ul><ul><li>Commitment to a diverse pool of candidates </li></ul></ul><ul><ul><li>Top notch Consultant and Hiring Management care through our High Touch Program </li></ul></ul>
  5. 5. Our Clients
  6. 6. <ul><li>Multi Lingual Services </li></ul><ul><ul><li>Interpreter, Translation </li></ul></ul><ul><ul><li>IT Support </li></ul></ul><ul><ul><li>Inbound Customer Service / Outbound Telesales </li></ul></ul><ul><li>Web Strategy </li></ul><ul><ul><li>Site Design </li></ul></ul><ul><ul><li>SEO </li></ul></ul><ul><ul><li>Enterprise Information Portals (EIP) </li></ul></ul><ul><li>Quality Assurance and Testing </li></ul><ul><ul><li>Dedicated hardware / embedded testing labs </li></ul></ul><ul><ul><li>Functional Application Testing </li></ul></ul>Arcus Business Solutions <ul><li>Software Development </li></ul><ul><ul><li>Custom </li></ul></ul><ul><ul><li>Package </li></ul></ul><ul><ul><li>Maintenance & Support </li></ul></ul><ul><li>Back Office BPO </li></ul><ul><ul><li>Finance and Accounting </li></ul></ul><ul><ul><li>Data Entry </li></ul></ul><ul><ul><li>Claims Processing </li></ul></ul><ul><li>Project and Portfolio Management Office </li></ul><ul><ul><ul><li>PMO lead and support </li></ul></ul></ul><ul><ul><ul><li>PMO tool deployment </li></ul></ul></ul><ul><ul><ul><li>Best Practices Benchmarking </li></ul></ul></ul><ul><li>Recruitment Process Outsourcing </li></ul><ul><ul><li>Recruiting Support </li></ul></ul><ul><ul><li>Human Resources </li></ul></ul><ul><ul><li>Vendor Management </li></ul></ul>
  7. 7. The Arcus technology solution architects and delivery specialists are practitioners of industry best practices in terms of tools and methodologies. Tool and Methodology Best Practices
  8. 8. <ul><li>Location </li></ul><ul><ul><li>On Shore / Near Shore </li></ul></ul><ul><ul><li>On Site Client </li></ul></ul><ul><ul><li>On Shore / On Site / Near Shore </li></ul></ul><ul><li>Duration </li></ul><ul><ul><li>Project Based </li></ul></ul><ul><ul><li>Short / Long Term Back Fill </li></ul></ul><ul><ul><li>Build Operate Transfer (BOT) </li></ul></ul><ul><li>Terms </li></ul><ul><ul><li>Outcome Based </li></ul></ul><ul><ul><li>Fixed Fee </li></ul></ul><ul><ul><li>Cost Plus </li></ul></ul><ul><ul><li>Time and Materials </li></ul></ul>Arcus Solutions Delivery Models
  9. 9. Arcus Delivery Center San José, Costa Rica
  10. 10. Arcus Costa Rica Why Costa Rica ? <ul><li>Costa Rica has recently been ranked #3 amongst emerging outsourcing destinations in both quality of infrastructure and Risk Attractiveness. * </li></ul><ul><ul><li>A 100 year old democracy and regional stability gives Costa Rica a distinct advantage over other outsourcing destinations. </li></ul></ul><ul><ul><li>Pro-American, pro-business sentiment. </li></ul></ul><ul><ul><li>Ranked #1 in Regional Security in all of Latin America. </li></ul></ul><ul><ul><li>Considered the “Safest Nation” in Central America. </li></ul></ul><ul><ul><li>Among the highest ranked in Political Stability and Absence of Violence index in Latin America (World Bank, 2008). </li></ul></ul>
  11. 11. Why Costa Rica ? Representative Companies Outsourcing in Costa Rica
  12. 12. Arcus Delivery Centers: Costa Rica Facility Profile Facility Overview : Located within an established technology park in San José, Costa Rica, this facility can currently accommodate up to 80 staff. The Arcus near shore delivery center provides clients with high availability services at a significantly reduced cost. Facility Location: San José, Costa Rica Ideal Delivery Options <ul><li>Software Development </li></ul><ul><li>L1 – L3 Technical Support </li></ul><ul><li>Business Process Outsourcing </li></ul><ul><li>Language Services </li></ul><ul><li>Web Strategy </li></ul><ul><li>Project Management Office </li></ul><ul><li>Call Center </li></ul><ul><li>Embedded Testing Labs </li></ul>Security Features <ul><li>Closed circuit video monitoring and recording </li></ul><ul><li>24X7 security monitoring service </li></ul><ul><li>24X7 private security force </li></ul><ul><li>On site security service / guards </li></ul><ul><li>Secure Badge access with auditing capabilities </li></ul>Facility Features <ul><li>Reception area </li></ul><ul><li>Meeting rooms </li></ul><ul><li>Private / secure lab environments </li></ul><ul><li>UPS / Diesel Generators </li></ul><ul><li>Redundant Internet Connections </li></ul><ul><li>File storage / NAS / Printing </li></ul>
  13. 13. Arcus Building 1: Capacity 225 Arcus Building 2: Capacity 75 Arcus Facilities: April 2010
  14. 14. 8170 Adams Drive Hummelstown, PA 877.570.8040 Thank You for taking the time to explore business process outsourcing solutions with Arcus .