Uncovering The Truth

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  • Hey Jack, You are so far down the list...........just getting here.........I have been in agencies that have used this. I have mixed feelings with peer reviews, it was good to hear your take on it and the importance of stating the purpose upfront. Thanks for sharing-kim
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  • These are great tools.....they clearly measure how people perceive the actions and behaviors you portray. If you clearly understand what you are 'showing' you might change what you are doing!
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  • Great job Mike! We use this for upper management spots at my employer. Do you think peers will trash someone they see as a threat?
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Uncovering The Truth

  1. 1. Jack R. Smith HRD 880 Research Concepts and Skills Professor Stephen Bronack, PH.D. Uncovering the Truth Using Practice and Research to Better Understand the Responses of the 360-Degree Feedback Evaluation
  2. 2. Definition <ul><li>Also known as multisource feedback, 360-degree feedback has been defined as “evaluations gathered about a target participant from two or more rating sources, including self, supervisor, peers, direct reports, internal customers, external customers, and vendors or suppliers”. </li></ul>
  3. 3. Frequent Users <ul><li>Power player fortune 1000 companies </li></ul><ul><li>Organizations targeting a special performance issue </li></ul><ul><li>Businesses looking to improve managerial performance </li></ul><ul><li>Company striving to standardize a feedback-rich environment </li></ul>
  4. 4. Pros <ul><li>Feedback comes from peers, not in traditional top-down format </li></ul><ul><li>360-Degree can promote feedback within a team </li></ul><ul><li>Managers respect subordinate feedback </li></ul><ul><li>Evaluation occurs on regular schedule </li></ul><ul><li>Does not interfere with typical performance appraisal </li></ul>Reasons why the 360-degree evaluation works so well
  5. 5. Cons <ul><li>Managers compensating for underperforming employees </li></ul><ul><li>Senior management implemented due to latest management trend </li></ul><ul><li>Costly development and implementation process </li></ul><ul><li>Possible side effects of or reactions to given feedback </li></ul><ul><li>Employees show resistance & distrust </li></ul>Possible downside/pitfalls to the 360-degree feedback evaluation
  6. 6. Possible sources of feedback <ul><li>Self </li></ul><ul><li>Peers </li></ul><ul><li>Internal Customers </li></ul><ul><li>External Customers </li></ul><ul><li>Direct Reports </li></ul><ul><li>Supervisor </li></ul><ul><li>Suppliers or Venders </li></ul>
  7. 7. Arguments <ul><li>Have clear defined purpose </li></ul><ul><li>Ensure proper training </li></ul><ul><li>Use no substitutes </li></ul><ul><li>Include key stakeholders </li></ul><ul><li>Implement & repeat but don’t overlap </li></ul>
  8. 8. Contact Info Jack R. Smith [email_address] [email_address]

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