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Agile Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay

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Talk delivered by Craig Smith at YOW! Hong Kong 2017 and YOW! Singapore 2017 during September 2017.

When you look for inspiration in the Agile Coaching community, the name Gordon Ramsay is probably not the first name to come to mind. He has been known to be belligerent, condescending and downright rude, but underneath this brute facade is a treasure trove of skills and talents that influence change.

In this presentation we will draw insights from his ‘Kitchen Nightmare’ escapades and draw parallels with how much his work aligns with that of an Agile Coach and the goal to successfully drive change and introduce a number of models and techniques that are indispensable in the coaching toolkit.

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Agile Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay

  1. 1. CRAIG SMITH COACHING LESSONS WECANLEARN FROM GORDONRAMSAY AGILE
  2. 2. WELCOME… Image:http://img.thesun.co.uk/aidemitlum/archive/01866/gordon-m_1866934a.jpg
  3. 3. Image:©ITVStudiosAmericahttp://s.sidereel.com/tv_shows/34287/giant_2x/KN3X4Showcard.jpg ©OnePotatoTwoPotatohttps://tribzap2it.files.wordpress.com/2012/08/gordon-ramsay-hotel-hell.jpg LOVE OR HATE?
  4. 4. LISTEN & LEARN OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS SHOW FORMULA
  5. 5. COACHING FORMULA - GROW Image:http://study.com/cimages/multimages/16/grow-model_v01.png
  6. 6. RESPONSIBILITY PROCESS ResponsibilityProcess®byChristopherAvery&TheLeadershipGift
  7. 7. ACI COMPETENCY FRAMEWORK AgileCoachingInstitureCoachingCompetencyFramework
  8. 8. COACHING KATA Image:©ColumbiaPictureshttps://nypdecider.files.wordpress.com/2014/11/the-karate-kid-15.png
  9. 9. LISTEN & LEARN https://www.youtube.com/watch?v=HjW-xKbelUc KitchenNightmares©ITVStudios
  10. 10. LISTEN & LEARN WHAT DID WE OBSERVE? Goal / Reality Pre-Responsibility / Denial / Lay Blame Coaching
  11. 11. ACTIVE LISTENING Image:http://study.com/cimages/multimages/16/grow-model_v01.png
  12. 12. POWERFUL QUESTIONS Image:http://www.slideshare.net/growingagile/super-powerful-questions
  13. 13. EMPATHY
  14. 14. COACHING ALLIANCE Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg LISTEN & LEARN LISTEN & LEARN LISTEN & LEARN OBSERVE OBSERVE OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS
  15. 15. OBSERVE https://www.youtube.com/watch?v=YJ8dRorGtTw itchenNightmares©ITVStudios
  16. 16. OBSERVE WHAT DID WE OBSERVE? Reality / Options Denial Mentoring / Mastery
  17. 17. GEMBA > GO SEE Image:©ShineAustraliahttp://cdn.newsapi.com.au/image/v1/0e30ff85bb5b1058ec5393be9097d96b
  18. 18. CONFLICT Image:http://edbatista.typepad.com/edbatista/images/2007/01/Thomas_Kilmann_Conflict_Modes.jpg
  19. 19. ROOT CAUSE ANALYSIS
  20. 20. HOLD A MIRROR https://www.youtube.com/watch?v=1Dhkjmup7PQ KitchenNightmares©ITVStudios
  21. 21. HOLD A MIRROR WHAT DID WE OBSERVE? Reality Lay Blame / Justify / Shame Coaching / Mastery
  22. 22. THE TRUTH CAN HURT Image:©ShineAustraliahttp://iprx.ten.com.au/ImageHandler.ashx?f=jpg&u=https%3A%2F%2Fnetworkten- a.akamaihd.net%2Fnew%2F2199827728001%2F201507%2F1980%2F2199827728001_4351096459001_EP51-BCS.jpg%3FpubId%3D2199827728
  23. 23. LOOK FOR METRICS KitchenNightmares©ITVStudios
  24. 24. Image:http://cdn.funnyisms.com/79faa0dd-8148-4208-8c98-8b2b78eb3866.jpg POKE THE BEAR
  25. 25. NON-VIOLENT COMMUNICATION
  26. 26. ASK TO COMMIT https://www.youtube.com/watch?v=kPGsIf0Lrrs KitchenNightmares©ITVStudios
  27. 27. ASK TO COMMIT WHAT DID WE OBSERVE? Reality / Options Quit / Shame / Obligation / Responsibility Coaching / Mentoring
  28. 28. ENERGISE / TEACH / MENTOR https://www.youtube.com/watch?v=MSkmLoF6d0Q KitchenNightmares©ITVStudios
  29. 29. ENERGISE / TEACH / MENTOR WHAT DID WE OBSERVE? Options / Way Forward Responsibility Mentoring / Facilitating / Mastery
  30. 30. Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg KEEP IT SIMPLE
  31. 31. ENVIRONMENT & TOOLS Image:http://ww1.prweb.com/prfiles/2012/12/07/10530558/Zocalo_Ramsay4.png
  32. 32. MENTOR / LEAD BY EXAMPLE Image:https://i.ytimg.com/vi/J9H0dijXztA/maxresdefault.jpg
  33. 33. PROBLEM IS THE SYSTEM, NOT PEOPLE
  34. 34. STAND WITH THE TEAM https://www.youtube.com/watch?v=Iy7wD9Yyg8w KitchenNightmares©ITVStudios
  35. 35. STAND WITH THE TEAM WHAT DID WE OBSERVE? Way Forward Responsibility Coaching / Mastery
  36. 36. STAND “WITH” THE TEAM Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg
  37. 37. BUILD QUALITY IN Image:https://heavyeditorial.files.wordpress.com/2016/06/gordon-ramsay-meme-4.jpg?quality=65&strip=all
  38. 38. REFLECT & NEXT ACTIONS https://www.youtube.com/watch?v=mHxT4CLtHn0 KitchenNightmares©ITVStudios
  39. 39. REFLECT & NEXT ACTIONS WHAT DID WE OBSERVE? Way Forward Responsibility Coaching
  40. 40. Image:http://lemerg.com/data/wallpapers/41/861892.jpg SEAGULL COACHING
  41. 41. RETROSPECT & NEXT ACTIONS Image:http://weisbart.com/wp-content/uploads/2011/09/cookie-header.jpg
  42. 42. MAKE YOUR COACHING STICK
  43. 43. WRAP UP Image:https://thehungryswans.files.wordpress.com/2014/12/img_2526.jpg
  44. 44. LISTEN & LEARN OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS KNOW YOUR PROCESS
  45. 45. USE YOUR TOOLS
  46. 46. REMEMBER THE GOAL Image:©20thCenturyFoxhttps://marketingdebareserestaurantes.files.wordpress.com/2011/11/alta-cocina-simpson-chefs-e1321395334342.jpg?w=5
  47. 47. BE YOURSELF Image:http://static.lakana.com/media.fox5atlanta.com/photo/2016/03/18/cookie1_1458297474348_34331943_ver1.0_640_480_1458338876318_104
  48. 48. COACHING QUESTIONS? AGILE http://www.craigsmith.id.au craig@craigsmith.id.au @smithcdau CRAIG SMITH

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