CRAIG SMITH
@SMITHCDAU
COACHING
LESSONS WECANLEARN
FROM GORDONRAMSAY
AGILE

WELCOME…
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@agilerenee

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LOVE
OR
HATE?

LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
SHOW FORMULA

COACHING FORMULA - GROW
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RESPONSIBILITY PROCESS
ResponsibilityProcess®byChristopherAvery&TheLeadershipGift

ACI COMPETENCY FRAMEWORK
AgileCoachingInstitureCoachingCompetencyFramework

COACHING KATA
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LISTEN &
LEARN
https://www.youtube.com/watch?v=HjW-xKbelUc
KitchenNightmares©ITVStudios

KATA:
POWERFUL QUESTIONS
LISTEN &
LEARN

LISTEN &
LEARN WHAT DID WE OBSERVE?
Goal /
Reality
Pre-Responsibility
/ Denial /
Lay Blame
Coaching

POWERFUL QUESTIONS
WHAT DID YOU OBSERVE?
WHAT ELSE COULD YOU ASK?

ACTIVE LISTENING

EMPATHY

COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg

OBSERVE
https://www.youtube.com/watch?v=YJ8dRorGtTw
itchenNightmares©ITVStudios

KATA:
CONFLICT
OBSERVE

OBSERVE
WHAT DID WE OBSERVE?
Reality /
Options Denial
Mentoring /
Mastery

GEMBA > GO SEE
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CONFLICT
WHAT CONFLICT DID YOU OBSERVE?
WAS CONFLICT USEFUL AS A COACH?

ROOT CAUSE ANALYSIS

HOLD A
MIRROR
https://www.youtube.com/watch?v=1Dhkjmup7PQ
KitchenNightmares©ITVStudios

HOLD A
MIRROR
KATA:
USE THE MODELS

HOLD A
MIRROR WHAT DID WE OBSERVE?
Reality Lay Blame /
Justify / Shame
Coaching /
Mastery

THE TRUTH CAN HURT
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LOOK FOR METRICS
KitchenNightmares©ITVStudios

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POKE THE BEAR

NON-VIOLENT COMMUNICATION

ASK TO
COMMIT
https://www.youtube.com/watch?v=kPGsIf0Lrrs
KitchenNightmares©ITVStudios

KATA:
BODY LANGUAGE
ASK TO
COMMIT
Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg

ASK TO
COMMIT WHAT DID WE OBSERVE?
Reality /
Options
Quit / Shame /
Obligation /
Responsibility
Coaching /
Mentoring

Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg
BODY LANGUAGE
WHAT BODY LANGUAGE DID YOU SEE?

ENERGISE /
TEACH /
MENTOR
https://www.youtube.com/watch?v=MSkmLoF6d0Q
KitchenNightmares©ITVStudios

KATA:
AGILE PRINCIPLES
ENERGISE /
TEACH /
MENTOR
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ENERGISE /
TEACH /
MENTOR
WHAT DID WE OBSERVE?
Options /
Way Forward
Responsibility Mentoring /
Facilitating /
Mastery

Image:
AGILE PRINCIPLES
Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg
WHAT PRINCIPLES WERE PRESENT HERE?
 Business people and developers must work together daily
throughout the project.
 Build projects around motivated individuals. Give them the
environment and support they need, and trust them to get the
job done.
 The most efficient and effective method of conveying
information to and within a development team is face-to-face
conversation.
 Continuous attention to technical excellence and good
design enhances agility.
 The best architectures, requirements, and designs emerge
from self-organizing teams.

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KEEP IT SIMPLE

ENVIRONMENT & TOOLS
Image:http://ww1.prweb.com/prfiles/2012/12/07/10530558/Zocalo_Ramsay4.png

MENTOR / LEAD BY EXAMPLE
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PROBLEM IS THE SYSTEM, NOT PEOPLE

STAND
WITH THE
TEAM
https://www.youtube.com/watch?v=Iy7wD9Yyg8w
KitchenNightmares©ITVStudios

STAND
WITH THE
TEAM
KATA:
USE THE MODELS

STAND
WITH THE
TEAM
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching /
Mastery

STAND “WITH” THE TEAM
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BUILD QUALITY IN
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REFLECT &
NEXT
ACTIONS
https://www.youtube.com/watch?v=mHxT4CLtHn0
KitchenNightmares©ITVStudios

Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
KATA:
COACHING ALLIANCE
REFLECT &
NEXT
ACTIONS

REFLECT &
NEXT
ACTIONS
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching

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SEAGULL COACHING

RETROSPECT & NEXT ACTIONS
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MAKE YOUR COACHING STICK

COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS

COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
LISTEN &
LEARN
LISTEN &
LEARN
LISTEN &
LEARN
OBSERVE
OBSERVE
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS

WRAP UP
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LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
KNOW YOUR PROCESS

USE YOUR TOOLS

REMEMBER THE GOAL
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BE YOURSELF AND PRACTICE
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COACHING QUESTIONS?
AGILE
http://www.craigsmith.id.au
craig@craigsmith.id.au
@smithcdau
CRAIG SMITH