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CRAIG SMITH
@SMITHCDAU
COACHING
LESSONS WECANLEARN
FROM GORDONRAMSAY
AGILE
WELCOME…
Image:http://img.thesun.co.uk/aidemitlum/archive/01866/gordon-m_1866934a.jpg
@agilerenee
Image:©ITVStudiosAmericahttp://s.sidereel.com/tv_shows/34287/giant_2x/KN3X4Showcard.jpg
©OnePotatoTwoPotatohttps://tribzap...
LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
SH...
COACHING FORMULA - GROW
Image:http://study.com/cimages/multimages/16/grow-model_v01.png
RESPONSIBILITY PROCESS
ResponsibilityProcess®byChristopherAvery&TheLeadershipGift
ACI COMPETENCY FRAMEWORK
AgileCoachingInstitureCoachingCompetencyFramework
COACHING KATA
Image:©ColumbiaPictureshttps://nypdecider.files.wordpress.com/2014/11/the-karate-kid-15.png
LISTEN &
LEARN
https://www.youtube.com/watch?v=HjW-xKbelUc
KitchenNightmares©ITVStudios
KATA:
POWERFUL QUESTIONS
LISTEN &
LEARN
LISTEN &
LEARN WHAT DID WE OBSERVE?
Goal /
Reality
Pre-Responsibility
/ Denial /
Lay Blame
Coaching
POWERFUL QUESTIONS
WHAT DID YOU OBSERVE?
WHAT ELSE COULD YOU ASK?
ACTIVE LISTENING
EMPATHY
COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
OBSERVE
https://www.youtube.com/watch?v=YJ8dRorGtTw
itchenNightmares©ITVStudios
KATA:
CONFLICT
OBSERVE
OBSERVE
WHAT DID WE OBSERVE?
Reality /
Options Denial
Mentoring /
Mastery
GEMBA > GO SEE
Image:©ShineAustraliahttp://cdn.newsapi.com.au/image/v1/0e30ff85bb5b1058ec5393be9097d96b
CONFLICT
WHAT CONFLICT DID YOU OBSERVE?
WAS CONFLICT USEFUL AS A COACH?
ROOT CAUSE ANALYSIS
HOLD A
MIRROR
https://www.youtube.com/watch?v=1Dhkjmup7PQ
KitchenNightmares©ITVStudios
HOLD A
MIRROR
KATA:
USE THE MODELS
HOLD A
MIRROR WHAT DID WE OBSERVE?
Reality Lay Blame /
Justify / Shame
Coaching /
Mastery
THE TRUTH CAN HURT
Image:©ShineAustraliahttp://iprx.ten.com.au/ImageHandler.ashx?f=jpg&u=https%3A%2F%2Fnetworkten-
a.akama...
LOOK FOR METRICS
KitchenNightmares©ITVStudios
Image:http://cdn.funnyisms.com/79faa0dd-8148-4208-8c98-8b2b78eb3866.jpg
POKE THE BEAR
NON-VIOLENT COMMUNICATION
ASK TO
COMMIT
https://www.youtube.com/watch?v=kPGsIf0Lrrs
KitchenNightmares©ITVStudios
KATA:
BODY LANGUAGE
ASK TO
COMMIT
Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg
ASK TO
COMMIT WHAT DID WE OBSERVE?
Reality /
Options
Quit / Shame /
Obligation /
Responsibility
Coaching /
Mentoring
Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg
BODY LANGUAGE
WHAT BODY LANGUAGE DID YOU SEE?
ENERGISE /
TEACH /
MENTOR
https://www.youtube.com/watch?v=MSkmLoF6d0Q
KitchenNightmares©ITVStudios
KATA:
AGILE PRINCIPLES
ENERGISE /
TEACH /
MENTOR
Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/...
ENERGISE /
TEACH /
MENTOR
WHAT DID WE OBSERVE?
Options /
Way Forward
Responsibility Mentoring /
Facilitating /
Mastery
Image:
AGILE PRINCIPLES
Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-...
Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_6...
ENVIRONMENT & TOOLS
Image:http://ww1.prweb.com/prfiles/2012/12/07/10530558/Zocalo_Ramsay4.png
MENTOR / LEAD BY EXAMPLE
Image:https://i.ytimg.com/vi/J9H0dijXztA/maxresdefault.jpg
PROBLEM IS THE SYSTEM, NOT PEOPLE
STAND
WITH THE
TEAM
https://www.youtube.com/watch?v=Iy7wD9Yyg8w
KitchenNightmares©ITVStudios
STAND
WITH THE
TEAM
KATA:
USE THE MODELS
STAND
WITH THE
TEAM
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching /
Mastery
STAND “WITH” THE TEAM
Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg
BUILD QUALITY IN
Image:https://heavyeditorial.files.wordpress.com/2016/06/gordon-ramsay-meme-4.jpg?quality=65&strip=all
REFLECT &
NEXT
ACTIONS
https://www.youtube.com/watch?v=mHxT4CLtHn0
KitchenNightmares©ITVStudios
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
KATA:
COACHING ALLIANCE
REFLECT &
NEXT
ACTIONS
REFLECT &
NEXT
ACTIONS
WHAT DID WE OBSERVE?
Way Forward Responsibility Coaching
Image:http://lemerg.com/data/wallpapers/41/861892.jpg
SEAGULL COACHING
RETROSPECT & NEXT ACTIONS
Image:http://weisbart.com/wp-content/uploads/2011/09/cookie-header.jpg
MAKE YOUR COACHING STICK
COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
A...
COACHING ALLIANCE
Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
LISTEN &
LEARN
LISTEN &
LEARN
LISTEN &...
WRAP UP
Image:https://thehungryswans.files.wordpress.com/2014/12/img_2526.jpg
LISTEN &
LEARN
OBSERVE
HOLD A
MIRROR
ASK TO
COMMIT
ENERGISE /
TEACH /
MENTOR
STAND
WITH THE
TEAM
REFLECT &
NEXT
ACTIONS
KN...
USE YOUR TOOLS
REMEMBER THE GOAL
Image:©20thCenturyFoxhttps://marketingdebareserestaurantes.files.wordpress.com/2011/11/alta-cocina-simps...
BE YOURSELF AND PRACTICE
Image:http://static.lakana.com/media.fox5atlanta.com/photo/2016/03/18/cookie1_1458297474348_34331...
COACHING QUESTIONS?
AGILE
http://www.craigsmith.id.au
craig@craigsmith.id.au
@smithcdau
CRAIG SMITH
Agile Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay
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Agile Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay

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Talk delivered by Craig Smith at Agile Brisbane meetup in Brisbane, Australia on 22 October 2016.

When you look for inspiration in the Agile Coaching community, the name Gordon Ramsay is probably not the first name to come to mind. He has been known to be belligerent, condescending and downright rude, but underneath this brute facade is a treasure trove of skills and talents that influence change.

In this presentation we will draw insights from his ‘Kitchen Nightmare’ escapades and draw parallels with how much his work aligns with that of an Agile Coach and the goal to successfully drive change and introduce a number of models and techniques that are indispensable in the coaching toolkit.

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Agile Coaching Nightmares: Lessons We Can Learn From Gordon Ramsay

  1. 1. CRAIG SMITH @SMITHCDAU COACHING LESSONS WECANLEARN FROM GORDONRAMSAY AGILE
  2. 2. WELCOME… Image:http://img.thesun.co.uk/aidemitlum/archive/01866/gordon-m_1866934a.jpg @agilerenee
  3. 3. Image:©ITVStudiosAmericahttp://s.sidereel.com/tv_shows/34287/giant_2x/KN3X4Showcard.jpg ©OnePotatoTwoPotatohttps://tribzap2it.files.wordpress.com/2012/08/gordon-ramsay-hotel-hell.jpg LOVE OR HATE?
  4. 4. LISTEN & LEARN OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS SHOW FORMULA
  5. 5. COACHING FORMULA - GROW Image:http://study.com/cimages/multimages/16/grow-model_v01.png
  6. 6. RESPONSIBILITY PROCESS ResponsibilityProcess®byChristopherAvery&TheLeadershipGift
  7. 7. ACI COMPETENCY FRAMEWORK AgileCoachingInstitureCoachingCompetencyFramework
  8. 8. COACHING KATA Image:©ColumbiaPictureshttps://nypdecider.files.wordpress.com/2014/11/the-karate-kid-15.png
  9. 9. LISTEN & LEARN https://www.youtube.com/watch?v=HjW-xKbelUc KitchenNightmares©ITVStudios
  10. 10. KATA: POWERFUL QUESTIONS LISTEN & LEARN
  11. 11. LISTEN & LEARN WHAT DID WE OBSERVE? Goal / Reality Pre-Responsibility / Denial / Lay Blame Coaching
  12. 12. POWERFUL QUESTIONS WHAT DID YOU OBSERVE? WHAT ELSE COULD YOU ASK?
  13. 13. ACTIVE LISTENING
  14. 14. EMPATHY
  15. 15. COACHING ALLIANCE Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg
  16. 16. OBSERVE https://www.youtube.com/watch?v=YJ8dRorGtTw itchenNightmares©ITVStudios
  17. 17. KATA: CONFLICT OBSERVE
  18. 18. OBSERVE WHAT DID WE OBSERVE? Reality / Options Denial Mentoring / Mastery
  19. 19. GEMBA > GO SEE Image:©ShineAustraliahttp://cdn.newsapi.com.au/image/v1/0e30ff85bb5b1058ec5393be9097d96b
  20. 20. CONFLICT WHAT CONFLICT DID YOU OBSERVE? WAS CONFLICT USEFUL AS A COACH?
  21. 21. ROOT CAUSE ANALYSIS
  22. 22. HOLD A MIRROR https://www.youtube.com/watch?v=1Dhkjmup7PQ KitchenNightmares©ITVStudios
  23. 23. HOLD A MIRROR KATA: USE THE MODELS
  24. 24. HOLD A MIRROR WHAT DID WE OBSERVE? Reality Lay Blame / Justify / Shame Coaching / Mastery
  25. 25. THE TRUTH CAN HURT Image:©ShineAustraliahttp://iprx.ten.com.au/ImageHandler.ashx?f=jpg&u=https%3A%2F%2Fnetworkten- a.akamaihd.net%2Fnew%2F2199827728001%2F201507%2F1980%2F2199827728001_4351096459001_EP51-BCS.jpg%3FpubId%3D2199827728
  26. 26. LOOK FOR METRICS KitchenNightmares©ITVStudios
  27. 27. Image:http://cdn.funnyisms.com/79faa0dd-8148-4208-8c98-8b2b78eb3866.jpg POKE THE BEAR
  28. 28. NON-VIOLENT COMMUNICATION
  29. 29. ASK TO COMMIT https://www.youtube.com/watch?v=kPGsIf0Lrrs KitchenNightmares©ITVStudios
  30. 30. KATA: BODY LANGUAGE ASK TO COMMIT Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg
  31. 31. ASK TO COMMIT WHAT DID WE OBSERVE? Reality / Options Quit / Shame / Obligation / Responsibility Coaching / Mentoring
  32. 32. Image:http://i.telegraph.co.uk/multimedia/archive/03170/gordon_3170843b.jpg BODY LANGUAGE WHAT BODY LANGUAGE DID YOU SEE?
  33. 33. ENERGISE / TEACH / MENTOR https://www.youtube.com/watch?v=MSkmLoF6d0Q KitchenNightmares©ITVStudios
  34. 34. KATA: AGILE PRINCIPLES ENERGISE / TEACH / MENTOR Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg
  35. 35. ENERGISE / TEACH / MENTOR WHAT DID WE OBSERVE? Options / Way Forward Responsibility Mentoring / Facilitating / Mastery
  36. 36. Image: AGILE PRINCIPLES Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg WHAT PRINCIPLES WERE PRESENT HERE?  Business people and developers must work together daily throughout the project.  Build projects around motivated individuals. Give them the environment and support they need, and trust them to get the job done.  The most efficient and effective method of conveying information to and within a development team is face-to-face conversation.  Continuous attention to technical excellence and good design enhances agility.  The best architectures, requirements, and designs emerge from self-organizing teams.
  37. 37. Image:http://ic.c4assets.com/brands/gordon-ramsays-home-cooking/series-1/episode-11/d704bb3b-e324-4eaf-b372-bc5e162c4fe0_625x352.jpg KEEP IT SIMPLE
  38. 38. ENVIRONMENT & TOOLS Image:http://ww1.prweb.com/prfiles/2012/12/07/10530558/Zocalo_Ramsay4.png
  39. 39. MENTOR / LEAD BY EXAMPLE Image:https://i.ytimg.com/vi/J9H0dijXztA/maxresdefault.jpg
  40. 40. PROBLEM IS THE SYSTEM, NOT PEOPLE
  41. 41. STAND WITH THE TEAM https://www.youtube.com/watch?v=Iy7wD9Yyg8w KitchenNightmares©ITVStudios
  42. 42. STAND WITH THE TEAM KATA: USE THE MODELS
  43. 43. STAND WITH THE TEAM WHAT DID WE OBSERVE? Way Forward Responsibility Coaching / Mastery
  44. 44. STAND “WITH” THE TEAM Image:http://www.cbc.ca/punchline/content/images/punchroll/ramsay-mandarin.jpg
  45. 45. BUILD QUALITY IN Image:https://heavyeditorial.files.wordpress.com/2016/06/gordon-ramsay-meme-4.jpg?quality=65&strip=all
  46. 46. REFLECT & NEXT ACTIONS https://www.youtube.com/watch?v=mHxT4CLtHn0 KitchenNightmares©ITVStudios
  47. 47. Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg KATA: COACHING ALLIANCE REFLECT & NEXT ACTIONS
  48. 48. REFLECT & NEXT ACTIONS WHAT DID WE OBSERVE? Way Forward Responsibility Coaching
  49. 49. Image:http://lemerg.com/data/wallpapers/41/861892.jpg SEAGULL COACHING
  50. 50. RETROSPECT & NEXT ACTIONS Image:http://weisbart.com/wp-content/uploads/2011/09/cookie-header.jpg
  51. 51. MAKE YOUR COACHING STICK
  52. 52. COACHING ALLIANCE Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg LISTEN & LEARN OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS
  53. 53. COACHING ALLIANCE Image:http://coachingcanvas.org/images/the-coaching-canvas-en.jpg LISTEN & LEARN LISTEN & LEARN LISTEN & LEARN OBSERVE OBSERVE OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS
  54. 54. WRAP UP Image:https://thehungryswans.files.wordpress.com/2014/12/img_2526.jpg
  55. 55. LISTEN & LEARN OBSERVE HOLD A MIRROR ASK TO COMMIT ENERGISE / TEACH / MENTOR STAND WITH THE TEAM REFLECT & NEXT ACTIONS KNOW YOUR PROCESS
  56. 56. USE YOUR TOOLS
  57. 57. REMEMBER THE GOAL Image:©20thCenturyFoxhttps://marketingdebareserestaurantes.files.wordpress.com/2011/11/alta-cocina-simpson-chefs-e1321395334342.jpg?w=5
  58. 58. BE YOURSELF AND PRACTICE Image:http://static.lakana.com/media.fox5atlanta.com/photo/2016/03/18/cookie1_1458297474348_34331943_ver1.0_640_480_1458338876318_104
  59. 59. COACHING QUESTIONS? AGILE http://www.craigsmith.id.au craig@craigsmith.id.au @smithcdau CRAIG SMITH

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