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Learning from Las Vegas - How to Make Healthcare More Rewarding

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Presentation by Tim Stanley, CEO, Carepoynt at the Smart Health Conference 2018, held at Bally's Las Vegas on the 26-27th of April, 2018.

Published in: Healthcare
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Learning from Las Vegas - How to Make Healthcare More Rewarding

  1. 1. Proprietary & Confidential www.carepoynt.com
  2. 2. Live Well. carepoynt.com/joynProprietary & Confidential Be Rewarded. Share the Care. Carepoynt> Community 2
  3. 3. 3 Learning from Las Vegas > Welcome to Extreme Innovation...
  4. 4. 4 Learning from Las Vegas > Extreme Innovation ...
  5. 5. 8 Proprietary & Confidential >>> Vision 3.8 B Rewards program members in the US $100 B Annual value of points issued and sold by rewards programs Network-based rewards platorms in Healthcare 0 X Persuasion is Powerful 5
  6. 6. Proprietary & Confidential 7 •  Customer acquisition is 5-10 x more costly than retention •  Rewards enable Results by reducing attrition / increasing retention. ~5% improvement increases results by ~95% •  80% of consumers say rewards & referral programs influence where they engage, what they spend and when •  Rewards create more referrals, NPS and cross-sales and average 88% better results for existing vs new customers •  Rewards customers engage 2X more and spend 4X more Rewards Drive Profitable Results Rewards Can Revolutionize Markets 6
  7. 7. Healthcare is Costly, Chaotic and Chronically UnCoordinated We make Health & Wellness more Engaging & Rewarding for All EVOLUTION of INNOVATION Consumers Patients CARES
  8. 8. US Healthcare Is __@#$%&__ Key Needs and Opportunities > Data Driven Outcomes Business / Tech Innovation Consumerized Experiences Align & Engage Stakeholders Proprietary & Confidential 5 The Current System is > COSTLY CHAOTIC CHANGING CHRONIC The Problem 8
  9. 9. > 500+ Bricks & Clicks Partners > 250,000+ Members > Program + Platform + Poynts Carepoynt> Community 9 The Pain Poynts > Paying More. But Getting Less... Chronic SickCare Wellness UnCoordinated THE HIGH COST OF HEALTHCARE 20% of income on healthcare + insurance AVERAGE AMERICAN SPENDS US % of GDP SPENT ON HEALTHCARE 2015-2020 15% 20% Costly Other Retail Travel Healthcare & Insurance Health & Wellness Average US Household Spending $5K $10K
  10. 10. The Solution Proprietary & Confidential 7 We Make Healthcare More Rewarding for All The first health-focused rewards Program, Platform and Network that puts Consumers at the center of their health & wellness experiences We enable a more rewarding and results driven healthcare and wellness ecosystem that Connects, Aligns, Rewards and Engages consumers within a coalition network of providers, partners, employers, and payers… 10 Rewards > Results
  11. 11. Carepoynt Enables Digital Health > Bricks and Cliques Engagement Live Well. Be Rewarded. Share the Care. Videos > http://bit.ly/CarepoyntConnect 11
  12. 12. 12 Our Story Carepoynt is the first health focused rewards program, platform and network that engages and empowers consumers to get more value from their healthcare & wellness experiences. 1 2 We leveraged proven insights and deep experience from successful CRM and Rewards programs in travel, retail, banking and many other markets... ...to create a unique and compelling ‘Rewardsware for Healthcare’ platform designed for the needs of the healthcare and wellness market We Make Healthcare More Rewarding for All Live Well. Be Rewarded. Share the Care. Launch: 2016 Funding: 1M > $5M+ Network: 50 > 500+ Team: 5 > 25+ Stage: Seed > Accel Biz Model: SaaS Transactions Services Members: 1K+ > 250K+ Proprietary & Confidential PlatformProgram Poynts Partners
  13. 13. How Carepoynt Works Proprietary & Confidential CarePlansTM CareCliquesTM CarePoyntsTM PlatformProgram Poynts Partners Connect Align Reward Engage 13
  14. 14. ‘JOYN’ Demo Choose “Redeem” Partners Local Partners Browse “Earn” Partners National Partners Your Favorites Sign-up or check- in at a Carepoynt kiosk From Rewards > to Results Engaging National / Digital Partners Pay with PoyntsTM CARECardTM Enables Local Rewards Joyn. Login. Be Rewarded! ShareTheCare w/a ‘Clique’ Your Family & Friends Sign-up or check-in Online or via an App 14
  15. 15. Our Program The Carepoynt > CAREs Approach 8 Proprietary & Confidential Connect > > Align < < Reward < Engage > Learn > Earn > Redeem > Share the Care Align Reward EngageConnect Succeed Joyn Now 15
  16. 16. Our Partners Carepoynt> Community 8 Proprietary & Confidential Earn + Redeem + Share the Care Anywhere Within the Carepoynt Network Secondary Payers Primary Insurers Brokers & Services Regional Employers Enterprise Employers SMB Employers Retail Wellness Clinical Healthcare Hybrid Health & WellnessProduct Partners Wellness Partners Services Partners Healthy Wellenials Consumers Caring Coordinators Patients 250+ Partners 16
  17. 17. •  Carepoynt > ‘Rewardsware for Healthcare’TM Platform, Program and Poynts Network •  Specialized, Scalable & Secure Solution to Connect > Align > Reward > Engage > Succeed •  Modular, Multi-channel Rewards Program and Portable Poynts based CRM Platform in the Cloud •  Leverages modern technology, proven insights & deep expertise from successful CRM across industries •  From Innovation to Execution. Live. Accelerating Market Growth. Rewards > Results. Carepoynt> Rewards Rewards Rewards Carepoynt> Engage Carepoynt> Align Carepoynt> Connect API 1 7 Carepoynt > Platform
  18. 18. Bricks > We make Health & Wellness more Engaging & Rewarding for All > CliquesVISION Live Well. Be Rewarded. Share the Care. CARES Carepoynt> Community
  19. 19. Carepoynt > Momentum Matters: Our Progress is on Poynt 161 270 336 393 502 658 793 977 4,655 9,921 10,997 15,000 0 2,000 4,000 6,000 8,000 10,000 12,000 14,000 16,000 May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr RR Carepoynt Members | 1K > 10K > 25K > 250K+ 100 311 477 655 939 1,620 2,469 3,812 12,120 24,991 31,000 50,000 0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 45,000 May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Est Apr RR Transactions | 1K > 10K > 25K > 250K+ 55 68 74 113 177 248 288 311 350 364 375 400 0 100 200 300 400 500 May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar est Apr Carepoynt Community | Ramping to 500+ Partners Carepoynt Members | All 50 States + Diverse Demo
  20. 20. Rewards > Results | Carepoynt Pilot Partner / Provider % of Patients Completing CarePlans Early Returns Indicate Positive ROI Average Patient Carepoynt Patient +86% Carepoynt Patient Results Nearly 2x higher 48% 65% 0% 10% 20% 30% 40% 50% 60% 70% Before Carepoynt Carepoynt Patients Investment Direct Value Creation SaaS Poynts Value Created +107% Joyn : CARE Connection with Patients
  21. 21. Proprietary & Confidential Healthcare is Costly, Chaotic and Chronically UnCoordinated We make Healthcare More Rewarding for All >>> Vision “The healthcare industry has been slow to deliver customer-centered value. But the ground is shifting rapidly. Disruptive new entrants like those that reshaped Retail, Banking and Travel will emerge.” —PWC Health Research Institute Consumers Patients 21
  22. 22. Proprietary & Confidential The $6T+ US healthcare marketplace is costly, chaotic, chronic and changing The first health-focused rewards program, platform and network that engages and empowers consumers to get more value from their health & wellness experiences Problem Solution Live Well. Be Rewarded. Share the Care. Joyn Us! We Make Healthcare More Rewarding for All Proven Platform •  Portable •  Scalable •  CarePoynts •  CarePlans •  CareCliques •  Earn •  Redeem •  ShareTheCare Dream Team •  Expertise •  Connected •  Committed CareTools •  Passion •  Proven •  From Rewards > To Results •  1st Mover > Massive Market •  Proven Approach > Profitable Model •  Successful Start > Ready to Invest & Grow •  Scalable Solution > Exponential Outcomes Powerful Model & Perfect Timing 22
  23. 23. We make Health & Wellness more Engaging & Rewarding for All CARES From REWARDS > To > RESULTS Personalized. Portable. Powerful. Connect. Align. Reward. Engage. Succeed.
  24. 24. www.carepoynt.com Thank You! Joyn Us 24
  25. 25. www.carepoynt.com Thank You! Joyn Us Tim Stanley CEO / Founder tim@carepoynt.com 949.287.9197 25
  26. 26. Proprietary & Confidential www.carepoynt.com
  27. 27. Appendix
  28. 28. Carepoynt Enables Digital Health > Bricks and Cliques Engagement Live Well. Be Rewarded. Share the Care. Videos > http://bit.ly/CarepoyntConnect 28
  29. 29. Carepoynt> CARE Approach The Consumer Journey Proprietary & Confidential Consumers Patients Claire Claire is a married, working mom with children and aging parents. She likes to stay fit, is tech savvy and very organized. Her family has a history of healthcare risks so she’s proactive with check-ups. She loves that she can earn and redeem Carepoynts from work and at home for her Family’s H e a l t h c a r e a n d W e l l n e s s activities, and reward herself too ! Wellenial Caring Coordinator Earn 15,000 Redeem 10,000 Claire gets a text from Aetna telling her they now offer Carepoynts for Telehealth visits via HealthTap and discount prescriptions @ Blink Health! She’s thrilled with the new opportunities for her family to get Poynts with their policy, improve their healthcare experience and reduce their HSA costs. Claire is excited to pool and share her Poynts— she creates a Carepoynt Clique with her family. A Starbucks for Everyone! Claire and her Family can Earn + Redeem + Share the Care Anywhere Within the Carepoynt Community Earn 10,000 Pool & Redeem 1,000 Claire takes her son Luke to a dentist recommended on Carepoynt — and despite the cavities, she is thrilled to earn 10,000 Poynts for her son and the whole family. She ‘Shares the Care’ with 1,000 Poynts for her son to GameStop for a $10 gift card as a reward for being a good patient — and a Careplan with more Poynts for brushing. Claire’s dad needs new eye glasses. She submits his prescription to Target Optical online and earns 7X Poynts. She uses some of the Poynts to purchase an electric toothbrush for her son and new gym clothes for the family. Claire redeems some Poynts for a massage and enjoys the valuable Program and Poynts that are motivating her family! Earn 3,500 Earn & Redeem 7,000 Clair gets an offer for 20,000 extra Carepoynts to order a Fitbit and get a membership at a local Gym — IF they will get family Flu shots — A ‘minute clinic’ visit to CVS and ALL in! Earn 100/Day Earn & Redeem 20,000 Claire’s Husband emails that their Workplace Wellness program is now Carepoynt Connected* — They can now earn 100 Poynts each day they achieve their Careplan – and more! Earn 500 Redeem 500 Claire sees a post on Facebook about Carepoynt. She joyns and earns 500 Poynts! Claire redeems her first 500 Poynts at Whole Foods for a smoothie. It’s so easy! 29
  30. 30. Proprietary & Confidential YouTube Videos & Testimonials We Make Healthcare More Rewarding for All Rewardsware for Healthcare TM Testimonial Videos http://bit.ly/CarepoyntConnect 30
  31. 31. Carepoynt> Value View What We Do And For Who Proprietary & Confidential Consumers: Earn, redeem and share valuable, personalized and portable rewards from a wide range of healthcare and wellness providers, employers, payers and retail partners to help you and your family get better health outcomes, live a healthier lifestyle and reduce costs. Healthy Wellenials Caring Coordinators Payers: Customize and optimize coverage, enhance care coordination, achieve mutually aligned outcomes, offer differentiated experiences and greater value to consumers and stakeholders. Employers: Connect, align and engage with employees and dependents in more rewarding ways. Improve workplace wellness experiences, reduce costs and increase productivity with data driven insights. Providers: Connect to deliver even better, more personalized, and higher value care to patients in more engaging and mutually rewarding ways. Partners: Build more connected, engaging and data driven customer relationships that are meaningful and rewarding for your health and wellness business. Carepoynt> Engage R e w a r d s Carepoynt> Rewards Consumers Patients Earn + Redeem + Share the Care Anywhere Within the Carepoynt Community Carepoynt> Community 31
  32. 32. Proprietary & Confidential Carepoynt Platform > Rewards & Engage Demos Carepoynt Rewards – Consumer App Carepoynt Engage – Care Coordinators & Staff The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Carepoynt Rewards – Front & Backoffice Staff Engage The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.Rewards The image cannot be Demonstration 32
  33. 33. Proprietary & Confidential Team and Advisors The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Tim Stanley CEO | Founder | CXO Business | Tech | Innovation | CRM | Rewards VCs| Startups <CXO> Enterprises | BODs Tekexecs | Sierra Ventures| Salesforce | Intel Caesars/Harrahs | jetBlue | National Airlines USWeb | Kimberly Clark | US Air Force UW | Thunderbird MBA | ASU | UCI The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Tom Giannulli MD, MS Co-Founder | Advisor Healthcare Technology Expert Physician | Engineer | Entrepreneur | CareCliques Kareo | Epocrates | CareTools HealthScan | GE Physix | Restorative Medical UCI | Univ of Utah | UT Houston Med School FoundersLeadership Team Lisa Bratkovich Marketing The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Ross Bennet Success/Services The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Chris Miner Finance/Ops The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Amy Duncan Sales Wayne Do Technology The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. The image cannot be displayed. Your The image Smart Rewards The image cannot be The image cannot be Advisors& Investors Steve Pfrenziger The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. Jay ShepherdDon Kasle Mark SkaistDave Berkus Alan Knitowski David Norton Allen Fazio Partners The image cannot be displayed. The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again. John Harbison
  34. 34. www.carepoynt.com Thank You! Joyn Us Tim Stanley CEO / Founder tim@carepoynt.com 949.287.9197 34

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