Understanding e-governmentin NorfolkSummary & ContextThe local e-government environment varies tremendously across the Project Context MapNorth Sea Region of the EU, with municipal strategies being shaped byvery different national, regional and local policy contexts and political No.6and technological agendas. This series of reports summarises the locale-government environment in six municipalities from six different countrieswho are participating in the Smart Cities Interreg IVb project. The reportsallow project partners to review their local e-government context, and helpsus identify to common factors across project partners, along with areas ofdifference between partners. This report summarises the e-governmentcontext in Norfolk, based on interviews with staff from County Council, andidentifies factors that they feel shape their local e-government context andtheir involvement in the Smart Cities project.As well as a narrative description of the context, this report contains twodiagrams and a supporting table: • The main policy drivers for Norfolk County Council • Those projects most relevant to Smart Cities in Norfolk Key Facts: • Details of the entities mentioned including links to source material. Norfolk County CouncilThe information in this document is derived from publically available A county council covering sevendescriptions supplied by NCC, supplemented by desk-based research. district councils in England in the UK.The Smart Cities project Populations:Figure 1 illustrates the organisations that Norfolk has identified as being Norwich City – 132 000significant to the City’s involvement in the Smart Cities project, showing the (Travel to work area – 367 000)strategies and drivers Norfolk County – 831 000The main top level driver for Norfolk’s participation in the project (along England – 51 446 000with all project partners) is INTERREG IVB North Sea, funded by the UK – 62 042 000European Union (EU).The INTERREG initiative is designed to strengthen economic and socialcohesion throughout the European Union, by fostering the balanceddevelopment of the continent through cross-border, transnational andinterregional cooperation. A principal aim of the Programme is to expandthe scope of territorial cooperation and focus on high quality projects ininnovation, the environment, accessibility, and sustainable and competitivecommunities.The 2007-2013 Programme connects regions from seven countries aroundthe North Sea, incorporating policy level planning and the long lasting andtangible effects of projects. The North Sea Region Programme 2007-2013works with cutting edge policy areas in regional development throughtransnational projects.Smart Cities is one of the projects funded through the programme. Thegeneral aim of the Smart Cities project is to create an innovation networkbetween governments and academic partners leading to excellence in thedomain of the development and take-up of e-services.
Europe European Union Regional Development INTERREG IVB Transformation Programme for Experian MOSAIC Government agenda Spending Reviews Porism Eglnand/UK CLG Best practice sharing ESD Toolkit LGA I&DEA DC10+ Broadband delivery Race online BIS UK 2012 East of England East England Development Agency Regional Economic Strategy Government Office East Strategic Partnership Norfolk Ambition NHS UoE E-CLIC Customer Focus Norfolk Economic Development Social Cohesion LAA Norfolk County Council County Plan 2008-2011 Smart Cities Districts Fig 1: Main policy drivers for Norfolk CountyNB All items are linked to or supporting Smart Cities
E-CLIC is another relevant INTERREG project, which has significant overlapsin project membership with Smart Cities, so it has been included as part of theproject context.Norfolk is involved in all three development workpackages: customer services(WP3), wireless services (WP4) and NCC leads the customer profiling (WP5)workpackage.National level – UK, EnglandThe Department for Communities and Local Government (CLG), is the UKGovernment department responsible for national policy on local government inEngland. Its role is to transform local government, freeing it from central andregional control, so that elected councils are free to deliver essential servicesaccording to local needs, while meeting requirements for transparency, innovationand accountability, so that local taxpayers get value for money and responsivelocal services.Other parts of central government which are relevant are the Department ofCulture media and Sport (which oversees libraries and broadband development);Department of Business Innovation and Skills (BIS) (which looks aftereconomic development), Department of Health (overseeing health and adultsocial services) and Department for Education (school, colleges and children’ssocial services).During the course of the Smart Cities project the UK national government changedand consequently a number of policies were removed, revised or are underrevision as summarised in the Programme for Government. In particular, thenew government is abolishing its regional offices, including the East of Englandoffice (GO-East) which will close by June 2011. Broadband Delivery UK providescontinuity for the drive towards increasing access to broadband for households,business and communities in poorly served areas across the UK. This includesUniversal Service Commitment to bring connectivity to those areas still without abasic level of broadband access.The Local Government Association (LGA) is a voluntary lobbying organisation,acting as the voice of the local government sector, and an authoritative andeffective advocate on its behalf.I&DeA, the Improvement & Development Agency is a subsidiary of the LGA.It was formed in 1998 to work in partnership with all councils in England andWales, to serve people and places better, to enhance the performance of thebest authorities, accelerate the speed of improvement of the rest, and developthe sector as a whole.Experian’s Mosaic covers the whole of the UK, classifying all consumers in theUnited Kingdom into 61 types, aggregated into 11 groups. Using over 400 datavariables and updated annually, it paints a rich picture of UK consumers in termsof demographics, socio-economics, lifestyles, culture and behaviour.Porism’s ESD-Toolkit publishes a list of some 600 customer facing servicessupplied by councils. The list results from co-operation between the Life EventsAccess Project (LEAP) and a number of councils, some of whom previouslypublished their own lists. Porism is a Smart Cities partner, and has been workingwith NCC to implement the ESD-toolkit and use Mosaic data to target delivery ofservices. This forms the heart of the project’s WP5, Customer Profiling.
Norfolk County and East EnglandSponsored by seven central government departments, the task of the East ofEngland Development Agency (EEDA) has been responsible for the East ofEngland Regional Economic Strategy, which outlines a long-term vision forthe economy of the region. The RDAs are to be abolished and replaced by LocalEconomic Partnerships such as Shaping Norfolk’s Future.The County Economic Development Partnership Shaping Norfolk’s Future isthe business-led partnership that works to create wealth and jobs for the peopleof Norfolk. It brings together the skills, knowledge, talent and flair of the county’sprivate, public and voluntary sector, to help drive Norfolk’s economy. It owns theNorfolk Broadband Strategy.The Norfolk Strategic Partnership was set up in 2002 and its role is to developand deliver Norfolk Ambition, its long term (til 2023) sustainable communitystrategy. The aim of the partnership is knowing what Norfolk wants, understandingthe big issues for Norfolk and making it happen, by working together. This in turnfeeds into the Local Area Agreement (LAA), a three year agreement betweenNorfolk and central government to deliver improved outcomes across a rangeof priorities to deliver Norfolk Ambition. The LAA is essentially a performancemanagement framework; a series of outcomes, measures, baselines and targets.Finally, the County Plan outlines how NCC will deliver its strategic ambitionsas an organisation and how it contributes to the Norfolk Ambition CommunityStrategy.Norfolk is a founder member of DC10+, a collaborative network of over 2,500local authorities, industry, academe and the third sector partners dedicated tocreating partnerships, sharing good practice and developing new initiatives.DC10+ is currently involved with the Race Online 2012 campaign.Norfolk County Council covers seven local government districts; over the lastfour years there has been considerable debate on the option of rep[lacing thetwo tier system with one or more Unitary Authorities. This has now been ruledoutbut this strategic uncertainty has had some impact on the ability of the Countyto make decisions and long term commitments.Figure 2 illustrates the relationship of different units, strategic priorities andprojects within NCC with (or impacting on) Smart Cities. The drivers behind theorganisations’ involvement can be read from Figure 1. For instance, the ESD-toolkit provides further the motivation for the leadership of Smart Cities WP5.Within NCC, Corporate Programme Office, previously the Efficiency Unit,has overall responsibility for the change process. Libraries are responsiblefor community engagement and ICT training as well as providing free accessterminals, a council@yourlibrary one stop shop service in all 50 branches, andshortly in mobiles. Other key units within NCC are Policy, Performance andPartnerships (responsible for the link to Smart Cities) and Communications Unitwhich manages the Channels, e-government access tools, public engagement,customer insight and marketing. ICT services provide support but the drive comesfrom the service departments
PORISM ESD-toolkit Broadband BIS Delivery UKCounty Strategic Programmes & LAA Partnership Projects Strategy Smart Cities WP5 Unit Customer services Norfolk Broadband Strategy Norfolk Open City County Plan Smart Cities WP4 Policy Perf & Workforce trans’n Partnership Service Plans Smart Cities WP3Communications Strategic Change Achieving Excellence Corporate Front Door Programme Customer services Telehealth Libraries Service Delivery Fig 2:Projects most relevant to Smart Cities for Norfolk
Source information The table below gives descriptions projects and bodies related to Norfolk’s involvement in Smart Cities, together with links for further information). Table 1 Name: INTERREG IVB North SeaDetails of significant entities www.northsearegion.eu/ivb/home The Interreg initiative is designed to strengthen economic and social cohesion throughout the European Union, by fostering the balanced development of the continent through cross-border, transnational and interregional cooperation. The North Sea Region Programme 2007-2013 works with cutting edge policy areas in regional development through transnational projects. A principal aim of the Programme is to expand the scope of territorial cooperation and focus on high quality projects in innovation, the environment, accessibility, and sustainable and competitive communities. The 2007-2013 Programme connects regions from seven countries around the North Sea, incorporating policy level planning and the long lasting and tangible effects of projects. Name: Smart Cities www.smartcities.info The project aims to understand which e-services services work best and why; it will facilitate transfer of e-Government successes across national borders; it will identify and support the real transformational impacts of such transfer of good practices on local government; it will equip decision makers with the knowledge and ambition to achieve further innovation in the delivery of e-enabled public services; and will engage national authorities in this ambition. At the European level, the project will support the creation and growth of communities of practice across the NSR building organisational commitment to and capacity for inter- regional government service sharing. Smart Cities will raise the bar in many aspects. Name: E-CLIC www.e-clic.eu Project building a cluster in the North Sea Region in the area of broadband services, media technology, broadband systems, usability and testing, while maintaining a balance between competencies, industry and academia. The consortium brings together 16 partners from six member states. The partners have considerable expertise and experience in the fields of interest to E-CLIC, and the project combines a unique set of partner skills.
Name: Programme for Governmentwww.programmeforgovernment.hmg.gov.ukThe Programme for Government sets out a programme for the newly electedgovernment over the next five years, inspired by the values of freedom, fairnessand responsibility, and a shared desire to work in the national interest.The programme is intended to deliver radical, reforming government, a strongersociety, a smaller state and power and responsibility in the hands of everycitizen. Name: CLGwww.communities.gov.uk/localgovernmentThe Department for Communities and Local Government (CLG) is the UKGovernment department responsible for national policy on local governmentin England. Its role is to transform local government, freeing it from central andregional control, so that elected councils are free to deliver essential servicesaccording to local needs, while meeting requirements for transparency,innovation and accountability, so that local taxpayers get value for money andresponsive local services. Name: BISwww.bis.gov.ukGovernment Department for Business, Innovation and Skills (formally Enterpriseand Regulatory Reform). One of its aims is to help every region in Englandto increase sustainable economic development and narrow the gap in growthrates between regions. It works in partnership with the Regional DevelopmentAgencies (RDAs) and other regional bodies, working to promote investment,skills, employment, efficiency, innovation and competitiveness. Works acrossgovernment and with other partners to reduce the gap in growth rates betweenthe English Regions, and there are also links to the devolved administrations inScotland, Wales and Northern Ireland. Name: Public Service Agreementswww.cabinetoffice.gov.uk/about_the_cabinet_office/publicserviceagreements.aspx30 agreements set out the Government’s highest priority outcomes for the CSR2007 period, 2008/09 to 2010/11. Each PSA is underpinned by a single DeliveryAgreement, shared across all contributing departments, and developed inconsultation with delivery partners and frontline workers.They also describe the small basket of national outcome-focussed performanceindicators that will be used to measure progress towards each PSA. A subset ofindicators also have specific national targets or minimum standards attached.Details are set out in the relevant Delivery Agreement. All other nationalindicators are expected to improve against baseline trends over the course ofthe spending period.
Name: Broadband Delivery UKwww.bis.gov.uk/policies/business-sectors/telecommunications/broadband/bdukIncreasing access to broadband for households, business and communitiesin poorly served areas across the UK is a key policy focus for the CoalitionGovernment.This includes Universal Service Commitment to bring connectivity to thoseareas still without a basic level of broadband access.Broadband Delivery UK (BDUK) has been created within BIS as a deliveryvehicle for these policies. Name: Race Online 2012www. raceonline2012.orgwww. raceonline2012.org/local-authority-toolkitCampaign with the ambition to make the UK the first nation in the worldwhere everyone can use the web. Currently working with Local Authorities tounderstand what tools would be of the most use to them in helping people touse the internet.Working with DC10 plus on a toolkit for LAs to use. Name: LGAwww.lga.gov.ukLocal Government Association: Based in Westminster, close to the Houses ofParliament and Whitehall, the LGA is a voluntary lobbying organisation, actingas the voice of the local government sector, and an authoritative and effectiveadvocate on its behalf. Name: I&DeAwww.idea.gov.ukImprovement & Development Agency: subsidiary of the Local GovernmentAssociation (LGA). It was formed in 1998 to work in partnership with all councilsin England and Wales, to serve people and places better, to enhance theperformance of the best authorities, accelerate the speed of improvement ofthe rest, and develop the sector as a whole.
Name: Experian MOSAICwww.experian.co.ukwww/pages/what_we_offer/products/mosaic_uk.htmlMosaic UK is the latest version of Experian’s award-winning Mosaicclassification that covers the whole of the UK. Mosaic classifies all consumersin the United Kingdom into 61 types, aggregated into 11 groups. Using over 400data variables and updated annually, it paints a rich picture of UK consumersin terms of demographics, socio-economics, lifestyles, culture and behaviour. Name: ESD-Toolkit & Porismwww.porism.comPorism Ltd: Porism’s ESD-Toolkit publishes a list of some 600 customer facingservices supplied by councils. The list results from co-operation between theLife Events Access Project (LEAP) and a number of councils, some of whompreviously published their own lists. Name: DC10+www.dc10plus.netDC10 Plus: DC10plus aims to promote social inclusion through the use oftechnology. It is a collaborative network of local authorities and their partnersdedicated to creating partnerships, sharing best practice and developing newinitiatives. Name: Intellect UKwww.intellectuk.orgIntellect UK: UK Technology industry trade association
Name: LGDCwww.idea.gov.uk/idk/core/page.do?pageId=8001600Local Government Delivery Council: The LGDC provides a forum where activityaround transformation can be brought together, monitored and developed. Thecouncil was established in 2007 under the auspices of the Local GovernmentAssociation (LGA). It held its first meeting in September 2007 and now meetsquarterly. Name: JDCJoint Delivery Council: This is the joint central/local council whereas LGDC isjust local government. This agrees the programme and LGDC delivers it. Name: Government Office - East of Englandwww.go-east.gov.ukGovernment Office - East of England: Joins up the work of eleven CentralGovernment Departments across the East of England to strengthen nationalpolicies, integrate regional strategies and drive local delivery. Now beingabolished. Name: EEDAwww.eeda.org.ukEast of England Development Agency: EEDA’s task is to improve the region’seconomic performance and ensure the East of England remains one of theUK’s top performing regions.EEDA is one of nine English regional development agencies (RDAs)and hasthree key roles: setting and shaping the direction of economic developmentin the East of England persuading and influencing others to bring resourcestogether to find innovative ways to solve challenging economic issues investingin imaginative projects that challenge the norm and will have a significantimpact on economic development in the East of England. Name: Regional Economic Strategywww.eeda.org.uk/resThe regional economic strategy (RES) is a plan for the future prosperityand well-being of everyone in the East of England. It assesses the region’sstrengths and weaknesses, and the major trends that will affect businesses andcommunities over the next 20 years. The RES outlines a long-term vision for theeconomy of the region, how we can get there and who can deliver it.It was the East of England Development Agency’s job to put the RES togetherin consultation with the rest of the region.
Name: Shaping Norfolk’s Futurewww.shapingnorfolksfuture.org.ukName: Broadband Strategywww.broadbandnorfolk.comShaping Norfolk’s Future is a partnership of approximately 300 businesses andorganisations spanning the private, public and voluntary sectors.Its vision is for Norfolk to have a successful economy; an economy characterisedby innovative, dynamic and sustainable businesses. A county where people areskilled and motivated with the opportunities to maximise their potential in a highquality environment.Broadband Norfolk tracks the broadband strategy, explaining what broadband isand what has happened recently and how stakeholders can get involved.Name: Norfolk Strategic Partnership and Norfolk Ambitionwww.norfolkambition.gov.ukNorfolk Strategic Partnership: This Partnership was set up in 2002 and their roleis to develop and deliver Norfolk Ambition, its long term (til 2023) sustainablecommunity strategy. The aim of the partnership is:• knowing what Norfolk wants• understanding the big issues for Norfolk• making it happen, by working togetherThe Partnership involves over 300 representatives from the public, private,voluntary and community sectors across Norfolk, including Norfolk Childrenand Young People Partnership, Norfolk Healthy & Well Being Partnership,District Local Strategic Partnerships. A Partnership Board and ManagementGroup drive the work of the Partnership. Name: LAAwww.norfolkambition.gov.uk/consumption/groups/public/documents/article/ncc066156.pdfThe Local Area Agreement (LAA) is a three year agreement between Norfolkand central government, to deliver improved outcomes across a range ofpriorities.The LAA is essentially a performance management framework; a series ofoutcomes, measures, baselines and targets. It is the delivery plan for NorfolkAmbition, the county’s sustainable community strategy.
Name: County Plan 2008-2011 and 2009 and 2010 supplements www.norfolk.gov.uk/Council_and_democracy/Planning_and_ performance/County_council_plan County Plan 2008-2011: The workplan for Norfolk County Council outlining how it will deliver its strategic ambitions as an organisation and how it contributes to the Norfolk Ambition Community Strategy Name: Norfolk Insight www.norfolkinsight.org.ukNorfolk Insight is an online Local Information System providing statisticaland service delivery information to support the work of the Norfolk CountyStrategic Partnership. It has a considerable amount of local data as wellas national data from sources such as the Office of National Statisticsand will be used as one of the key tools for Norfolk’s participation inSmart Cities. Name: UEA www.uea.ac.uk The Norfolk County Strategic Partnership is working with the Politics department at the University of East Anglia and other partners to investigate the reasons behind the county’s poor level of attainment of level 3 skills. This will be partly delivered via a Knowledge Transfer Partnership. www.smartcities.info www.epractice.eu/community/smartcitiesThe Smart Cities project is creating an innovation network between cities and academicpartners to develop and deliver better e-services to citizens and businesses in the NorthSea Region. Smart Cities is funded by the Interreg IVB North Sea Region Programme of theEuropean Union.Smart Cities is PARTLY funded by the Interreg IVB North Sea Region Programme of theEuropean Union. The North Sea Region Programme 2007-2013 works with regionaldevelopment projects around the North Sea. Promoting transnational cooperation, theProgramme aims to make the region a better place to live, work and invest in. 9 781907 576164