smart cities creating smarter cities 2011 smart cities final conference codesign customer service smart city edinburgh services petra verhenne hans verscheure service list european union kortrijk surveys project geolocation libraries email web accessibility gis ict ict architecture geert hillaert ann desauw luc velghe lode nulens bruno vandenbossche bart stichelmans romain landrie maarten boes francis devriendt stefaan ponnet bob bulcaen ivan stuer mijngemeente bart noels wim vanseveren marie-therese christainsson eric goubin elke van soom mike thacker sheila apicella geert mareels simon haston alex lambregts jeremy millard belgium karlstad sweden netherlands groningen scotland bremerhaven smarter planet microsoft edinburgh napier university dave carter manchester city council open innovation innovation european commission e-government new york city university sustainable development business business process mapping amsterdam manchester ibm research digital divide market research government smartcitieis segmenation cjm smartcities clare scott user feedback ux customer journey mapping council city benchmarking egovernment memori unviersal design kristiansand
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