EXPGOV ProjectExploring emerging ICT-enabled governance models in EuropeancitiesMark Deakin & Alasdair ReidEdinburgh Napie...
Survey Overview• 66 cities were surveyed from 29 countries across Europe• All 27 EU member states are represented in the s...
Survey Overview• The city responses were considered in terms of when  their respective country joined the European Union• ...
Respondent Profile• Each respondent was asked to state the role they perform within  their particular city              Po...
Key FindingsHave ICTs significantly effected the governance process in yourcity?70%60%50%40%30%20%10% 0%         Very     ...
Key Findings                                Information and                 32%Which policy areas in your city are most   ...
Key FindingsWhich governance function has been impacted themost by ICTs?
Key FindingsWhat specific institutional changes have emerged with thedevelopment of the city’s governance processes?*     ...
Key FindingsWhat are the main drivers of change?*                                                               Driver of ...
Key FindingsWhat are the key socio-economic challenges of the emerging citygovernance processes?• Respondents identified  ...
Key FindingsDo you think new forms of ICT-enabled governance are emergingin your city?                            No answe...
Critical Insights• The survey suggests ICTs are having an impact on city governance,  particularly in terms of improved in...
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Creating Smarter Cities 2011 - 10 - Gianluca Misuraca - Mark Deakin - Alasdair Reid - EXPGOV ICT governance models

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The presentation will provide an overview of exploratory research on emerging ICT-enabled governance models in EU cities (EXPGOV). This research, conducted by the Institute for prospective Technological Studies (IPTS) of the European Commission’s Joint Research Centre in collaboration with EUROCITIES, aims at deepening the understanding of the interplay between ICTs and governance processes at city level in the EU by providing evidence of the changes that ICTs are producing on city governance models. In particular, the presentation will discuss the conceptual and methodological approach and the preliminary findings of the research.

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Creating Smarter Cities 2011 - 10 - Gianluca Misuraca - Mark Deakin - Alasdair Reid - EXPGOV ICT governance models

  1. 1. EXPGOV ProjectExploring emerging ICT-enabled governance models in EuropeancitiesMark Deakin & Alasdair ReidEdinburgh Napier UniversityJune, 2011
  2. 2. Survey Overview• 66 cities were surveyed from 29 countries across Europe• All 27 EU member states are represented in the survey, plus Croatia and Switzerland City Population % of cities surveyed Under 100,000 9% 50,000 – 100,000 9% 100,000 – 500,000 47% 500,000 – 1,000,000 20% 1,000,000+ 15% There are 446 cities in the EU with populations over 100,000. The EXPGOV survey represents 60 cities within the EU, (4 cities are from countries out-with the EU). This sample size equates to 14% of the population.
  3. 3. Survey Overview• The city responses were considered in terms of when their respective country joined the European Union• 81% of cities* represented in the survey are from countries that joined the EU before 2000. Joined EU Pre 2000 Joined EU Post 2000 Countries 15 12 Cities in the survey 50 12 * Cities from Croatia and Switzerland not included
  4. 4. Respondent Profile• Each respondent was asked to state the role they perform within their particular city Policy Maker Other / Not Specified Advisor Researcher City Government Official 0% 5% 10% 15% 20% 25% 30% 35% 40%
  5. 5. Key FindingsHave ICTs significantly effected the governance process in yourcity?70%60%50%40%30%20%10% 0% Very Significant Not very Insignificant No change at significant change significant change all change change• The majority of respondents, 64% recognised the emergence of ICTs as having a “significant change” on the governance of their city – irrespective of population size.• The majority of those cities recognising the change to be “very significant”, are from established EU member states (60%).• 49% of cities recognising this change to be “very significant ”, were also from cities with a population ranging from 500,000 – 1,000,000.
  6. 6. Key Findings Information and 32%Which policy areas in your city are most communication Economic development 14%impacted by ICTs? Urban planning and 10% management• The policy area that respondents Tourism and culture 8% believed to have been impacted the most Social Inclusion 7% Across all or many governance 9% by ICTs is “Information and areas Education 6% communication” (32%). Environment and energy 5%• 59% of City Government Officials Healthcare 5% identified “Information and Security 3% communication” as the policy area most Employment 1% Other 0% impacted by ICTs – the highest TOTAL 100% proportion of all the respondent roles.
  7. 7. Key FindingsWhich governance function has been impacted themost by ICTs?
  8. 8. Key FindingsWhat specific institutional changes have emerged with thedevelopment of the city’s governance processes?* 60%• “Openness” was 50% identified as the main 40% driver (57%); 30%• 43% of responses related 20% to “Performance” 10% 0% Performance Openness *Here the “responses” were mapped against the respective Value Drivers and Government Dimensions (see EXPGOV Concept Paper).The third value driver – social inclusion received no response.
  9. 9. Key FindingsWhat are the main drivers of change?* Driver of change % Efficiency and effectiveness of public service 16%• Respondents identified the main driver of delivery Quality of public service provision and 15% change as “Trust of public agencies and enhancement of user satisfaction citizen participation in the decision Trust of public agencies and citizen participation 22% in the decision making process making process” (22%) Performance measurement and motivation of 4% civil servants• This is the main driver of change identified Re-engineering and standardisation of public 12% by respondents from countries that joined administration processes Prioritisation / customisation of public services 10% the EU before 2000. 1% Streamlining governance processes to cope• The main driver of change identified by with increased ICT-enabled demand Addressing social and economic needs for 7% respondents from countries joining the EU increasing growth and quality of life after 2000 is “Quality of public service Data sharing based on interoperable platforms 1% 12% provision and enhancement of user Promoting creativity and innovation satisfaction”.
  10. 10. Key FindingsWhat are the key socio-economic challenges of the emerging citygovernance processes?• Respondents identified Socio-economic implication % Economic growth 26% the main socio-economic Employment 2% challenge as “Social Health 7% inclusion” (30%) Education 11%• “Economic growth” was Social Inclusion 30% Urban Environment identified as the second 9% Individual / collective well-being 15% key challenge (26%) Few examples from cities demonstrating how ICT-related governance been socially-inclusive
  11. 11. Key FindingsDo you think new forms of ICT-enabled governance are emergingin your city? No answer No I dont know: it is impossible to tell Yes, clearly I dont know: it is too early to judge Yes, to some extent 0% 5% 10% 15% 20% 25% 30% 35% 40% 45%The majority (41%) responded: “Yes, to some extent”. • The most common response from cities within countries members the EU before- 2000 was: “Yes, to some extent”. • The most common response from cities joining the EU after-2000 was: “I don’t know: it is too early to judge”. • Respondents from cities with a population ranging between 500,000 – 1,000,000 provided the most positive response, with 38% selecting the statement “Yes, clearly”.
  12. 12. Critical Insights• The survey suggests ICTs are having an impact on city governance, particularly in terms of improved information and communication services which enhance service provision.• The search for “open government” is the main institutional change for established EU member states, whereas “levels of service performance” is key to the post-2000 member states.• “Trust of public agencies” and “increased citizen participation in the decision-making process”, are identified as significant policy drivers.• “Inclusion” (and economic growth) is the main social-economic challenge.• Despite approximately 60% of those surveyed confirming ICTs are having a significant impact on city governance processes, the questionnaire provides insufficient evidence (41%) to suggest this is leading to the development of new e-governance models.

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