Creating Smarter Cities 2011 - 09 - Gianluca Misuraca - Emerging scenarios and strategies in egovernment


Published on

The presentation provides an overview of the evolution of e-Government in Europe, highlighting the current policy directions and instruments available. It introduces the need for a multidimensional perspective in addressing local governance and ICTs challenges in a global complex landscape. The presentation concludes by envisioning scenarios for Digital Europe 2030 and debating ICT-enabling ‘policy modelling’ issues for evidence-based policy making.

Published in: Education, Technology
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Creating Smarter Cities 2011 - 09 - Gianluca Misuraca - Emerging scenarios and strategies in egovernment

  1. 1. Creating Smarter Cities 2011, 30th June – 1st July, Edinburgh, UK Emerging Scenarios & Strategies in eGovernment Gianluca Misuraca, JRC IPTS, European CommissionThe views expressed by the author are not necessarily those of the EC
  2. 2. Outline1. A decade of policy lessons from e-Government  e-Gov at the crossroads between the past and the future2. State of play: the EU eGovernment Policy Context  Renewed Digital Plans (& the way of measuring progresses?)3. The impacts of Web2.0 on society and eGovernment  Understanding eGov use and digital divides4. A multidimensional perspective on Governance & ICTs  Building the Information Society addressing local challenges5. Research and Policy Challenges  Re-thinking the way we assess eGovernment? 2
  3. 3. Institute for Prospective Technological Studies IPTS: Part of DG JRC of the EC: 7 Research Institutes across Europe Mission: “to provide customer- driven support to the EU policy- making process by developing science-based responses to policy challenges that have both a socio-economic as well as a scientific or technological dimension”
  4. 4. Information Society Unit
  5. 5. Setting the stage: a decade of workingtogether on e-Government in the EU
  6. 6. Interoperability Openness The evolving eGovernment landscape Efficiency Participation Engagement User-centricity Mutually authenticated Cooperation Privacy Electronic Identity Sharing of best practices Improved service delivery eProcurement Coherence Personalised services Inclusion by design Transparency User Needs Productiveness Innovation Modernisation CROSS-BORDER Multi-layerQuality Indicators Effectiveness TRANSFORMATION Flexibility Multi-channel Access to all AccountabilityReorganisationBrussels 01Brussels 01 Como 03 Como 03 Manchester 05 Lisbon 07 Manchester 05 Lisbon 07 Malmö09 Malmö 09 Today
  7. 7. Results? An unclear & fragmented picture…. Source: The Economist, Special Reports, 14 Feb. 2008
  8. 8. The eGovernment paradox: widening unbalance growth of supply and consumptionOnline availability index for citizens EU 15: 2001/2007 % of Internet users sending eGov forms EU 15: 2003/2008 50% 25% + 400% 20% + 100% 40% 30% 15% 10% 20% 5% 10% 0% 0% 2003 2007 2001 2007 % of Internet users Full online availability sending eGovernment 12% 24% 10% 50% index for citizens EU15 forms EU15 Online availability index Austria : 2001/2007 % of Internet users sending eGov forms Austria: 2003/2008 100% 20% + 54% 80% + 567% 15% 60% 10% 40% 5% 20% 0% 0% 2003 2007 2001 2007 % of Internet users Full online availability sending eGovernment 13% 20% 15% 100% forms Austria index AustriaSources: Elaboration by Codagnone & Osimo, European Commission, 2008
  9. 9. State of Play: eGovernment Policy ContextA renewed political interest? eGovernment Ministerial Declaration (Malmö, Sweden, November 2009) EU Swedish Presidency Conclusions from Visby Conference (Nov. 2009) The Granada Strategy for a Digital Europe (April 2010) Granada Ministerial Declaration on the DAE2020 (April 2010) A Digital Agenda for Europe COM(2010)245 – 19.05.2010  to deliver sustainable economic and social benefits from a Single Market based on fast and ultra fast Internet and interoperable applications Digital Agenda Implementation Guidelines eGovernment Action Plan 2011-2015 (December 2010)
  10. 10. eGoverment in the DAE2020 EU MS are committed to making user-centric,personalised, multi-platform eGovernment services a reality by 2015  Develop and deploy cross-border public services online  Implement seamless eProcurement services  Mutual recognition of eIdentification and eAuthentication  Make eGovernment services fully interoperable  Overcoming organizational, technical and semantic barriers  Supporting IPv6 implementation  Apply the EIF at national level by 2013 Trust and Security in the Digital Society  Europeans will not embrace technology they do not trust – the digital age is neither ‘big brother’ nor ‘cyber wild west’ Enhancing digital literacy, skills and inclusion  The digital era should be about empowerment and emancipation; background or skills should not be a barrier to access  Inclusive digital services
  11. 11. eGov Action Plan 2011-2015 transparency do more with less Improve Enable efficiency & effectiveness roll out cross-border services at local, regional, national and EU level Empower users Web2.0 eProcure Promote innovation Design for inclusion Meet users’ real needs EC MSs Involve citizens in policy making Citizens + Businesses Interoperability SPOCS PSI Re-use Collaborate STORK Increase use of eGov services PEPPOL Share to produce weGovernmentFor, with, and by epSOS services Establish pre-conditions eID SOA move towards open models of design, production, Create common key enablers Clouds & delivery Set targets Measure benefits
  12. 12. From e-GOV expansion…. To Web 2.0 proliferation
  13. 13. Potential disruptive impacts of Web2.0  Users empowerment in content creation, peer support and service delivery  Driver of social and organisational innovation  Improvement of internal work processes, products and services  New knowledge and tools for learning, healthcare management and socio-economic inclusion  Gathering of collective knowledge to enhance political participation and mass-collaboration  Better informed and evidence-based policy- decision makingSource: IPTS, Impact of Social Computing, JRC-ST Report 2009
  14. 14. Social Computing uptake in EU27 users non users SC users 26% 74% Internet users 64% 36% 0 100 200 300 400 500 millions EU 27 users non users SC users 58% 42% Internet users 91% 8% 0 10 20 30 40 50 60 millions Young (15-24)Source: IPTS estimation based on EUROSTAT 2008 & Flash EB N.241
  15. 15. eGov Users (and non users) H Trendy & Mobile (new services/ cross- Digital reluctant: border services) win minds DIGITAL plus NATIVES Social inclusion simple Colour of forms indicates M but useful services Radical innovations: basics: = currently potential Web 2.0 simple, eGov consumers but better Web 3.0 targeted services Highly = currently eGov Non- interactive consumers L Potential climbers: services ad hoc most Mashed-up needed govt Dropouts : services multi-channel , eIntermediaries, better policy and service design, pre- emptive solutions 0 L M H Digital inclusionSource: Codagnone & Osimo, European Commission, 2008
  16. 16.  Limitations of current policy instruments / measurement approaches…?
  17. 17. How to cope with the multi-dimensional nature of ICTs in developing the Information Society? ICTs as monitoring, ICTs as Structural productivity and Effect transforming communication society Tools Governance «of» ICTs Governance ICTs as «with» ICTs Industrial Domain of their own Management of technology Policy-makingSource: Misuraca, 2007
  18. 18. Going local? In spatial, economic and cultural terms, the Information Society is dominated by cities and metropolitan regions [Graham, 2004]  around 70% of all Europeans live in cities  dominant space of ICTs industries and uses, but are also the area where most of the poor, the disadvantaged and excluded live  government layer closest to citizens and neighborhood initiatives  most public services are offered on the city government level  in some EU-MS this share amounts to 70% of all public services  city governments are in an excellent position to engage in necessary strategic partnerships across the public, private and third sector
  19. 19. Multiple Initiatives and funding opportunities FP7 (Pre-competitive research) and future CSF (FP+CIP+EIP+EIT) CIP: Open Innovation for Future Internet Enabled services in Smartcities• City2020: an ICT driven transition strategy to the Low Carbon City• JPI Urban Europe Smart Cities and Communities Initiative Structural Funds  Funds allocated to ICTs show an important absolute and relative increase to over EUR 15 billion or 4.4% of the total cohesion policy budget.  Clear shift in the investment priorities from infrastructure to support for content development, both in the public sector (eHealth, eGovernment, etc.) and for SMEs (eLearning, eBusiness, etc.)  In the future SFs will also fund eInclusion initiatives in the ESF Localizing the Digital Agenda… ….
  20. 20. Research & Policy Challenges Cities can play a key role in the development of the IS  especially when their capacities are used in an integrated way that allows the highest impact on social cohesion and local economies It is at the city level that the appropriate use and integration of ICT in the governance mechanisms support better social and institutional innovation However, so far, research has been examining mainly the supply side and the sophistication of e-Services offered  reliable data on measuring the effects of ICT-enabled applications on governance and the impacts on specific policy areas are lacking  or where existing not yet harmonized, incomplete or difficult to use for comparison in other contexts or at EU level
  21. 21. Measuring impacts of ICT on Governance (not just eServices)• The measurement of governance mainly suffers from the lack of relevant objective data, which has forced many organisations, which attempt to measure governance to rely on subjective data (UN, 2002)• According to the OECD (2009) there are several categories of international measurement frameworks and models to assess ICT-enabled user-focused services and modes of delivery: – Internally focused approaches consisting of frameworks which are mainly applied within an organisation and focus on quality assurance processes, addressing areas such as: leadership, strategy and planning, human resource management, process and change management, etc. – Externally focused approaches consisting of frameworks assessing areas such as: customer satisfaction, portal/site quality, and quality of service for web services.
  22. 22. Linking e-Government to governance innovation & public value • Adopting a broad definition of e-Government, such as the one suggested by OECD (2003): e-Government can be considered as the process of innovation of Public Administration in order to achieve innovative forms of government and governance through the use of ICTs – the evaluation of an e-Government system must be referred to its capacity of improving on the whole the performance of the organisation adopting it • In this perspective, the concept of public value can provide an interesting point of view for the evaluation of the performances of PAs • In a broad sense, public value refers to the value created by government through services, law regulations and other actions – Public value provides a broader measure than is conventionally used within the NPM literature, covering outcomes, the means used to deliver them as well as trust and legitimacy. – It also addresses issues such as equity, ethos and accountabilitySource: Kelly, Mulgan, Muers, 2002
  23. 23. Measuring Public Value(s) of e-GovernmentTaking into consideration different roles of stakeholders… – external roles, in which citizens receive a value from PA as users of services or participants in democratic processes; – internal roles, in which citizens, as directly or indirectly involved in the processes of production of value, nevertheless receive a public value from PA (for instance in terms of good functioning of PA); – mixed roles, external to PA and yet involved on different levels in the production of public value• …the evaluation of the outcomes of different ICT-enabled policies should consider also their capability to increase: – the degree of policy integration in homogeneous territorial areas; – the organizational and operational simplification of the single institutions forming the governance network; – the capability to maintain cooperative relations with other administrations, suppliers, and associations Source: Bannister, 2002, and Castelnovo and Simonetta, 2008
  24. 24.