E-government operations require citizens and external organisations to receive appropriate e-services, delivered by an organisation’s automated business processes and supported by information and communication technologies (ICT). This area of service management can be reinforced and strengthened, however, by using architectures: business architectures, information systems architectures, technology architectures and the processes used to produce them.
Architecture frameworks often are difficult concepts to understand. This publication is a collection of ideas about enterprise architecture which will contribute to people’s understanding of this subject. This publication answers some basic questions: What is an ICT architecture? What is the value of ICT architectures and how are they produced? Why should we bother with them? Using the enterprise architecture approach we show how architectures and the processes followed to produce them can help the development and improvement of e-government.