Codesign Experiences from Kristiansand


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Codesign Experiences from Kristiansand

  1. 1. Building co-design into services Experiences from Kristiansand, Norway
  2. 2. Kristiansand <ul><li> </li></ul><ul><li>83 000 inhabitants Growth rate of 1% p.a </li></ul><ul><li>Capital city of county Vest-Agder </li></ul><ul><li>The region Sørlandet: 265,000 inhabitants </li></ul><ul><li>36,000 places of work – process industry - oil-related engeneering - tourism - university/education - trade - harbour </li></ul>Ferry Plane Newcastle Kristiansand
  3. 3. Laws and regulations <ul><li>There are few laws and regulations for the co-design, but some for ”universal design”. There is, however, a general recommendation from all governmental offices to include representatives of different interested parts as often as possible. </li></ul><ul><li>Laws that clearly express regulations, especially for the inclusion of disabled people are: </li></ul><ul><li>Act on public procurement </li></ul><ul><li>Act on non-dicriminating of handicapped people </li></ul><ul><li>Act on design of buildings </li></ul>
  4. 4. The NGO and “Voluntary sector” in Norway <ul><li>The NGO’s are defined and well established in Norway as in most countries. </li></ul><ul><li>There is, however, no legal definition on ”Voluntary sector”, </li></ul><ul><li>but characteristics include: </li></ul><ul><li>The organisations in the sector should be: </li></ul><ul><ul><li>Run by members </li></ul></ul><ul><ul><li>Self-owned </li></ul></ul><ul><ul><li>Usually non-economic motive </li></ul></ul><ul><li>Under the ”Freedom of association” – there are no restrictions on creating an organisation or be a member. </li></ul><ul><ul><li>However, not consitutionalised </li></ul></ul><ul><ul><li>Protected also in the UN convention </li></ul></ul>
  5. 5. Share of population participated in voluntary work last 10 years in industrialised countries (John Hopkins comparative non-profit sector project 1995) 12 % Poland 13 % Australia 14 % France 16 % Netherlands 22 % USA 30 % UK 35 % Denmark 40 % Iceland 51 % Sweden 58 % Norway 6 % Religious 17 % Housing and economy 10 % Political, humanitarian and environment 13 % Welfare 54 % Culture and leisure Share of voluntary work hours Category
  6. 6. Reasons for working in the ”Voluntary Sector” <ul><li>Voluntary work is of great importance to the community and to each individual, both as recipients and as volunteers: </li></ul><ul><ul><li>Improved quality of life – ”a reason for living” </li></ul></ul><ul><ul><li>Personal development </li></ul></ul><ul><ul><li>Safety and well-being in the local community </li></ul></ul><ul><ul><li>Social capital </li></ul></ul><ul><ul><li>Active local democracy </li></ul></ul><ul><ul><li>Production of welfare benefits and services </li></ul></ul><ul><ul><li>Encourages engagement for the public good </li></ul></ul>
  7. 7. Example 1 Reform in care of mental illness <ul><li>A governmental reform in the care of mental illness gave the municipalities increased responsibility for care and organisation of peoples everyday life. </li></ul><ul><li>Challenge was to involve people or peoples relatives to have a successful introduction of the reform, and for the persons affected. </li></ul>
  8. 8. <ul><li>1.Start-up periode </li></ul><ul><li>Project desciption, mandate, political decision </li></ul><ul><li>Organising and budgetting </li></ul><ul><li>Planing of involvement-activities, organisations to invite, individuals as representatives of the group in question </li></ul><ul><li>Introductory meetings, visions </li></ul><ul><li>2. Work periode </li></ul><ul><li>Groups - suggestions </li></ul><ul><li>Data-collection . </li></ul><ul><li>3. Hearing-decision - effectuation. </li></ul><ul><li>Plan for hearing and comments </li></ul><ul><li>- information </li></ul><ul><li>Discussions – revised suggestion. </li></ul><ul><li>Political treatment </li></ul><ul><li>Introduction to budget and Action Plan </li></ul>Example 1 Reform in care of mental illness
  9. 9. Challenges in co-design for vulnerable groups Lack of ressourses (social capital). Example: people with mental diseases, psychosis, unstable health conditions, small or non-existing networks, personal or common problems, varying degree of emotional stability, low insight into own illness, suppressed, stigmatizing behavior and identity. To get such persons involved and task-oriented, some positive results has come from giving them a ”Organisational training” to be more suitable as a spokes-person. <ul><li>Mental Health. </li></ul><ul><li>Interest groups. </li></ul><ul><li>Municipal and other public bodies responsibilities and authority. </li></ul><ul><li>Participation </li></ul><ul><li>Psychiatric plan -intentions. </li></ul><ul><li>Work in a committee. </li></ul><ul><li>Mediacontact. </li></ul><ul><li>Presentation tecnique. </li></ul><ul><li>How to run a local interest-organisation. </li></ul>Organisational training
  10. 10. Example 2 How to design a customer care centre (CCC) for social services. <ul><li>The DuViTo centre is designed to give the offices in Kristiansand a ”soft” entrance for people seeking information about social services, housing, help to handicapped, and much more. </li></ul><ul><li>All build on values like: </li></ul><ul><ul><li>Respect </li></ul></ul><ul><ul><li>Honesty </li></ul></ul><ul><ul><li>Proffesionalism </li></ul></ul><ul><ul><li>Anonymity for people in need for social services </li></ul></ul>
  11. 11. Example 2 How to design a customer care centre (CCC) for social services. <ul><li>There has been paid a lot of attention to the universal design of the premisses: </li></ul><ul><li>Preparred for easy access with wheel-chairs and baby boggy </li></ul><ul><li>Talking signs for blind or visually impaired </li></ul><ul><li>Leading marks at the floor for visually impaired </li></ul><ul><li>Wire loops for hearing disabilities </li></ul><ul><li>And due to safety for the staff: </li></ul><ul><li>Open lobby </li></ul><ul><li>Open offices with windows </li></ul><ul><li>Alarms to security guard (hardly ever used) </li></ul><ul><li>Absolutely not soundproof </li></ul>
  12. 12. Example 2 How to design a customer care centre (CCC) for social services. <ul><li>In establishing the centre the following bodies have </li></ul><ul><li>been involved: </li></ul><ul><li>Board of disabled people </li></ul><ul><li>Board of elderly people </li></ul><ul><li>Representatives of the social services </li></ul><ul><li>Being a CCC for the social care services the customers are in absolutely all shapes and conditions </li></ul><ul><li>Elderly people seeking information </li></ul><ul><li>Young persons seeking information </li></ul><ul><li>Disabled in most forms </li></ul><ul><li>Alcoholics </li></ul><ul><li>Drug addicts </li></ul><ul><li>People in crisis </li></ul><ul><li>People in short term emergency </li></ul>
  13. 13. Example 3 Universal design in recreational areas <ul><li>In the 80’s there were taken a general decision that ”all” areas of recreation and of public use, like central centre areas, parks, bus-lines, railway stations and public building should be prepared for all, including people in wheel-chairs, blind and weak-sighted, and more. </li></ul><ul><li>This has led to a 25 years long co-operation between the municipality and The organisation for disabled people in Kristiansand (FFO). </li></ul>
  14. 14. Example 3 Universal design in recreational areas <ul><li>In every project the FFO is invited in for giving their opinions and advice in design, use of materials, shape and fitting. </li></ul><ul><li>That include all reshaping of public areas, that being a beach or a church. </li></ul><ul><li>There have been made a Building standard for the municipality that is attracting interest in Norway as well as internationally. </li></ul>
  15. 15. Example 3 Universal design in recreational areas <ul><li>The co-design has a formal form with the Organisation for disabled people, but there are a lot of co-design being done with a variety of contributors. </li></ul><ul><li>This picture shows a landscape-designer from the technical department in a work-shop with representatives for a school that will have their school-yard reconstructed. </li></ul>
  16. 16. Example 3 Universal design in recreational areas <ul><li>In certain areas there are several public and privat bodies engaged. Here we have an area ownwd and developed by: </li></ul><ul><li>The municipality, </li></ul><ul><li>The region, </li></ul><ul><li>Private investors, </li></ul><ul><li>And in addition for development purposes </li></ul><ul><li>Representatives from local sport-organisations </li></ul><ul><li>The local organisation for disables people </li></ul>
  17. 17. The plan of the area, agreed by all parties and with cars and people separated
  18. 18. Thank you for your attention Bjorgulf Torjussen Kristiansand [email_address]