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CUTGroup 12 Roll with Me Final Report

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Smart Chicago's 12th Civic User Testing Group (CUTGroup) for Roll with Me, a website that helps people find accessible transit routes in Chicago.

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CUTGroup 12 Roll with Me Final Report

  1. 1. CUTGroup 12 – Roll with Me Remote Test on January 14 – 20, 2015 1 Overview:     For our twelfth Civic User Testing session, we tested Roll with Me, which helps residents find accessible transit routes in Chicago. Target  Group:   On January 8, we sent out an email to all of our 837 CUTGroup participants. We wanted to know if they would be willing to answer a short remote questionnaire 2 or 3 times during a week, and then be able to come to an office in the Loop for an in-person discussion on January 20, 2015. When segmenting our testers we were interested in: • Heavy public transportation users • Some testers who have difficulties with stairs and would really be the target audience of this website • A mix of residents from different neighborhoods Test  Type:   • Remote test where testers used Roll with Me and then responded via an online form about their experiences • In-person group discussion about the website Questions:   • How does Roll with Me work in user’s normal day-to-day? • Is it easy to use on different devices? • How important are the alerts for users? • How does Roll with Me compare to other user’s methods of finding transit routes? What features are users interested in having? • Do testers think Roll with Me is useful for people without mobile disabilities?          
  2. 2. CUTGroup 12 – Roll with Me Remote Test on January 14 – 20, 2015 2   Results:   14 testers participated in this CUTGroup test and gave us their feedback in Part I. 11 of these testers answered Part II of these questions. Part  I  Responses     What  type  of  device  did  you  use  to  find  directions?     (9) – Desktop Computer/Laptop (2) – Android phone (2) – iPhone (1) – Samsung phone (1) – Unspecified mobile phone   If  you  found  directions  on  your  computer,  what  browser  did  you  use?     Out of the 9 testers who used their computers, these are the browsers they use: 67% (6) – Chrome 22% (2) – Firefox 11% (1) – Internet Explorer Do  you  normally  check  directions  on  your  mobile  device? 71% (10) – Yes 29% (4) – No Why  or  why  not?   Out of the 10 testers who check directions of their mobile device, 4 testers specifically mentioned that it is convenient. 2 testers mentioned that they are not always by a computer or are “on the go.” 4 testers said “No” they do not check directions on their device. 1 tester does not have a cellphone and uses their iPad with wifi. 1 of these testers also mentioned that she is blind and it is difficult to multi-task while on the go. Tell  us  about  your  experience  searching  for  directions.     7 out of 14 testers (50%) thought that Roll with Me was simple or easy to use. 3 out of 14 testers (21%) had trouble with their addresses coming up in different cities rather than defaulting to “Chicago, IL.”
  3. 3. CUTGroup 12 – Roll with Me Remote Test on January 14 – 20, 2015 3 1 tester, Routing myself to use the train or bus (#3) found the alerts to be disorienting at the top of the page above the routes. 2 other testers also mentioned that the alerts should be moved because they are “distracting” when asked how to improve the site. 1 tester, Wheelchair CTA rider (#4) said, “I EXTREMELY like that the accessible info is available for the whole CTA system on the same page.” Did  you  use  the  "Find  me!"  feature?   64% (9) – No 36% (5) – Yes If  you  used  the  "Find  me!"  feature,  how  did  it  work  for  you?   All of the 5 testers who clicked the “Find me!” feature had trouble with this feature and it would not work. 1 tester, CTA Adventurer (#1), said he came across this error: "Unfortunately there was an error while attempting to find your location. Please try again momentarily." From  what  you  know  so  far,  in  what  ways  would  you  improve  this  website?     5 out of 14 testers (36%) wanted to see a map associated with their directions. 7 out of 14 testers (50%) wanted to be able to input a custom travel time to get directions. The 15- minute intervals up to 1 hour were not sufficient for testers.   Part  II  Responses     How  far  are  you  willing  to  walk/wheel  between  locations  before  using  public   transit?     Testers provided a variety of answers, some based on time, while others based their answers on mileage or blocks. Based on time, testers are willing to walk/wheel between 10 and 30 minutes. Based on blocks, testers were willing to walk/wheel between 2 and 4 blocks. Based on mileage, testers were willing to go between 0.3 and 1.5 miles. 1 tester recommended adding a feature that would allow you to put in how far you are willing to walk/wheel when searching for directions.  
  4. 4. CUTGroup 12 – Roll with Me Remote Test on January 14 – 20, 2015 4 How  often  do  you  use  public  transit  to  visit  unfamiliar  areas  in  and  around   Chicago?   6 out of 11 testers mentioned that they rarely visit unfamiliar areas in and around Chicago. Here are some responses from testers: Writer Rider (#12) says, “I *rarely* to go to unfamiliar routes, I tend to use a cab the first time, then try public transit the next times I go there.” Routing myself to use the train or bus (#3) says, “I use public transportation to destinations I frequent regularly.” Mr._Broughton (#2) says, “As needed. But there aren’t too many unfamiliar places to me.”   Let  us  know  if  you  have  anything  to  add  about  your  experience  searching  for   directions.     Here are some responses from testers: Map Girl (#11) says, “It was fast and easy to use. I would have preferred more maps and graphics.” Randy777 CTA and me (#14) says, I was able to find the directions, and they were accurate. I rode the routes and know them well, so I can verify that they were accessible, per se, except that they could be made more accessible… such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection? …Since all buses and trains are wheelchair accessible, the real question of accessibility to be addressed is what is the best route/place to get on or off the bus and make those connections without trouble?   How  important  is  it  for  Roll  with  Me  to  display  your  directions  on  a  map?     5 Very Important 9% (1) 4 Important 55% (6) 3 Neutral 27% (3) 2 Slightly Important 0% 1 Not Important 9% (1)   How  important  is  selecting  a  custom  departure  time  when  finding  directions?     5 Very Important 55% (6) 4 Important 36% (4) 3 Neutral 9% (1) 2 Slightly Important 0% 1 Not Important 0%
  5. 5. CUTGroup 12 – Roll with Me Remote Test on January 14 – 20, 2015 5   How  important  is  selecting  a  custom  arrival  time  when  finding  directions?     5 Very Important 55% (6) 4 Important 27% (3) 3 Neutral 18% (2) 2 Slightly Important 0% 1 Not Important 0% How  useful  do  you  think  Roll  with  Me  is  for  people  without  mobile  disabilities?   Such  as  people  with  strollers,  carts,  or  luggage.     5 Very Useful 27% (3) 4 Useful 27% (3) 3 Neutral 36% (4) 2 Slightly Useful 9% (1) 1 Not Useful 0% What  are  your  favorite  features  from  other  transit  route  websites  or  apps?     4 out of 11 testers mentioned they like maps as part of other transit route websites or apps. 2 out of these testers specifically mentioned Google Maps when discussing other websites/apps. Routing myself to use the train or bus (#3) likes when other apps and websites use standard icons to know what type of transit vehicle it is. Write Rider (#12) likes “straightforward sites.” Are  there  any  other  ways  you  would  improve  this  website  that  you  have  not   mentioned  before?     Here are some responses we heard from testers: Blue Line + Buses Only (#10) says, “It would be ideal if this website worked in google maps – as a 4th choice for how to get around – e.g. car, bike, foot, train, and accessibility route.” Frequent CTA Rider (#6) says, “I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen, but can walk on their own.” Randy777 CTA and me (#14) says, “Only give alerts that have to do with the route I am taking.”
  6. 6. CUTGroup 12 – Roll with Me Remote Test on January 14 – 20, 2015 6 Conclusions   How  does  Roll  with  Me  work  in  user’s  normal  day-­‐to-­‐day?  Is  it  easy  to  use  on   different  devices?   We learned that 71% of testers normally check directions on their mobile device. When talking about how it was to find directions, 50% of testers mentioned that it was simple, easy, or straight-forward. Only 5 testers tried the “Find Me!” feature. 64% of testers did not try to use it and did not see it during their use of the website. Currently the “Find Me!” feature is not working, but once it is fixed, testers thought it should be larger and more prominent. 3 testers experienced problems with searching for their address due to the fact that their addresses came up in different cities rather than defaulting to “Chicago, IL.” Also, testers were frustrated that when searching for directions they could not go back and edit the directions, but instead had to retype all of the information again. How  important  are  the  alerts  for  users?   The majority of testers found the alerts to be very useful information, but a few testers thought that they were distracting from the route information. 3 testers thought it would improve the website if the alerts were moved from the top, center location. Wheelchair CTA rider (#4) says, “I EXTREMELY like that the accessible info is available for the whole CTA system on the same page.” During the in-person discussion, Writer Rider (#12) explained that she liked having all of the alerts because it brings attention to accessibility needs and the fact that routes might be unavailable due to construction or maintenance. How  does  Roll  with  Me  compare  to  other  user’s  methods  of  finding  transit   routes?  What  features  are  users  interested  in  having?   During the first part of the questions, 5 testers (36%) wanted to see a map associated with their directions. 7 testers (50%) wanted to be able to input a custom travel times to get directions. The 15- minute intervals were not sufficient for testers. Roll  with  Me  for  Other  Uses   We wanted to also see if Roll with Me could be used for residents who do not have mobile disabilities. Blue Line + Buses Only (#10) says, “I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl. uncomfortable taking stairs, who can’t go far distances on foot, etc.)”
  7. 7. CUTGroup 12 – Roll with Me Remote Test on January 14 – 20, 2015 7 Currently, Roll with Me does not specifically target these groups of people, but some testers did see the use of Roll with Me for people without disabilities. Next  Steps     Directions  need  to  be  easier  to  find.   We heard a few suggestions from testers to make finding directions easier: • Find me! Feature needs to be fixed and more prominent on the website. • Testers tried using cross streets to find transit routes, which either producedincorrect results or did not show any results. One suggestion might be to provide examples of how the address should be written on the homepage. • A lot of testers faced the same issue that when they started to type in their address, addresses started to show for other cities before Chicago. Since this app is limited to accessible transit routes in Chicago, testers wanted it to default to Chicago without having to type in city and state info. In addition, there was a bug when testers did not type in the full address. Adding  additional  features   • 90% of testers thought it was “important” or “very important” to have custom arrival and departure times when finding transit times. • 63% of testers thought it was “important” or “very important” to have a map to display directions. • Adding an option to limit directions to a certain walking/wheeling distance. We learned that most testers use other websites, such as the CTA Bus Tracker or Google Maps, and are looking for similar features in Roll with Me. Blue Line + Buses Only (#10) says, “It would be ideal if this website worked in google maps – as a 4th choice for how to get around – e.g. car, bike, foot, train, and accessibility route.”
  8. 8. Tester #: 1 Tester Profile (given by tester): CTA Adventurer How often do you use public transportation? Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? No What is your primary way to check public transportation routes? Various CTA apps for Android What type of device did you use to find directions? Android 5.x phone (Chrome), Windows 8.1 PC (Firefox) If you found directions on your computer, what browser did you use? Firefox If other: IE11, Chrome 38/Canary, Firefox Do you normally check directions on your mobile device? Yes Why or why not? It is easy to check on the go. Tell us about your experience searching for directions. It was really simple to use. I liked how the use is tailored for those in a wheelchair (even down to the wording). I find that tactful. I was able to find all of the directions that I need. Did you use the "Find me!" feature? Yes If you used the "Find me!" feature, how did it work for you? "Unfortunately there was an error while attempting to find your location. Please try again momentarily." on each browser I tried. I attempted to debug this by I didn't feel like un-minifying the source code (or attemtping to).
  9. 9. From what you know so far, in what ways would you improve this website? Minor bug with CSS in IE11 on the input elements vs Firefox/Chrome (comparison: http://imgur.com/KFvWXR1). Find me! feature does not work. Use responsive design to lay out "alerts" about service problems on the side on larger displays; also, these should stand out more than they do and have a different design applied to them. How far are you willing to walk/wheel between locations before using public transit? 15min~ (depending on weather, longer) How often do you use public transit to visit unfamiliar areas in and around Chicago? Once or twice a month at minimum. Let us know if you have anything to add about your experience searching for directions. Fix the JS bugs. Make it responsive so directions/the input aren't stacked in one column. How important is it for Roll with Me to display your directions on a map? 4 - Important How important is selecting a custom departure time when finding directions? 4 - Important How important is selecting a custom arrival time when finding directions? 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 5 - Very Useful What are your favorite features from other transit route websites or apps? Ease of use/lingo. Are there any other ways you would improve this website that you have not mentioned before?
  10. 10. Tester #: 2 Tester Profile (given by tester): Mr._Broughton How often do you use public transportation? Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? Yes Do you have difficulties using stairs? No What is your primary way to check public transportation routes? TEXTING 41411 What type of device did you use to find directions? computer If you found directions on your computer, what browser did you use? Chrome If other: Do you normally check directions on your mobile device? Yes Why or why not? When keeping appointment I need to know the time my buses will arrive Tell us about your experience searching for directions. Very easy but with the alternate route it gives dumb directions. But they are correct. Did you use the "Find me!" feature? No If you used the "Find me!" feature, how did it work for you? From what you know so far, in what ways would you improve this website?
  11. 11. There is nothing that I see needs to be improved. Everything is straight to the point. How far are you willing to walk/wheel between locations before using public transit? .3 miles How often do you use public transit to visit unfamiliar areas in and around Chicago? As needed. But there aren't to many unfamiliar places to me. Let us know if you have anything to add about your experience searching for directions. How important is it for Roll with Me to display your directions on a map? 4 - Important How important is selecting a custom departure time when finding directions? 5 - Very Important How important is selecting a custom arrival time when finding directions? 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 5 - Very Useful What are your favorite features from other transit route websites or apps? The alternate routes with times. Are there any other ways you would improve this website that you have not mentioned before?
  12. 12. Tester #: 3 Tester Profile (given by tester): routing myself to use the train or bus How often do you use public transportation? 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? Yes What is your primary way to check public transportation routes? transitchicago.org, phone if site not clear What type of device did you use to find directions? desktop If you found directions on your computer, what browser did you use? Chrome If other: Do you normally check directions on your mobile device? No Why or why not? I have no celphone, I have ipad w/ wifi only Tell us about your experience searching for directions. 1. It was easy to enter the start and end point. On one start and end, nothing came up 2. (# N. St clair, chicago, to # W. Washington Blvd, Chicago) 3. Clicking "route" and having only the same route come up was distracting. 4. Seeing warnings for transit routes throughout the line was irrelevant and a waste of time to read. 5. Seeing warnings in "page center" lines as opposed to a block was visually disorienting 6. There were no standard icons used for bus or train OR bus/handicap or train/handicap icons 7. There was a lack of graphics or page design that allowed the eyes to focus easily on what one was looking for. Did you use the "Find me!" feature? If you used the "Find me!" feature, how did it work for you?
  13. 13. No From what you know so far, in what ways would you improve this website? 1. change transit warnings to red hyperlink that opens and shows relevant warning FIRST. (on the route of the to/from destination w/ asterick. 2. Change transit warning to block style not center line style. 3. change routes to the true meaning of route. Example: greenline train is a route. bus is a route 4. do not comingle route with just different times of departures 5. use words departs and arrives 6. use some standard icons for bus, train, wheelchair. 7. Increase times past 1 hour. When planning route of to/from...sometimes people may be gone 4 hours, 8 hours, (meaning longer than 1 hour). 8. I did not see the FIND ME. Does this mean it is a gps finder that can help direct person? If so, there needs to be a bolder statement about that feature on the page. 9. perhaps a RETURN ROUTE link can be put on the page so the user does not have to enter again 10. perhaps there can be a SAVE or PRINT feature for those who do not have cel capacity. 11. use some kind of color or graphic design that is appealing. How far are you willing to walk/wheel between locations before using public transit? 4 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago? I use public transportation to destinations I frequent regularly. Let us know if you have anything to add about your experience searching for directions. 1. Route listed by # is not enough. Route should also say Route via bus or Route via train. 2. Times were not enough. 15, 30, 1 hr for return trips is not enough time. 3. There were no icons that are typically standard for bus, train, walk 4. Link was too dark for busses and hard to read 5. I could not get the find me link to open on a win7 pc. 6. There was no mention of bike, wheelchair, stroller access on these trains or busses. 7. It was easy to enter address. But, why show all the same addresses throughout the country? 8. One search did not show the reverse trip. 9. Mention elevator train stops. How important is it for Roll with Me to display your directions on a map? 3 - Neutral How important is selecting a custom departure time when finding directions? 5 - Very Important How important is selecting a custom arrival time when finding directions? 5 - Very Important
  14. 14. How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 4 - Useful What are your favorite features from other transit route websites or apps? 1. Their pages were laid out better as far as graphic design goes. 2. Their map gave the ability to zoom in and zoom out 3. One could see standard icons and know what the transit vehicle was 4. departure and return trips could be selected with a wide variety of times so future planning is better Are there any other ways you would improve this website that you have not mentioned before? It needs to add some kind of features that will make it attractive to users. One can figure out from the regular CTA site most of these trains/busses have wheelchair access; but not elevator access which is important on some stops. Example: no elevator or has elevator. Steep steps make it impossible for a wheelchair person to enter some train stations. Perhaps it should say WARNING not wheel chair accessable for train stops without elevators.
  15. 15. Tester #: 4 Tester Profile (given by tester): Wheelchair CTA rider How often do you use public transportation? Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? Yes What is your primary way to check public transportation routes? CTA website, RTA website - also CTA elevator status hotline (wheelchair user) What type of device did you use to find directions? dell laptop If you found directions on your computer, what browser did you use? Chrome If other: Do you normally check directions on your mobile device? No Why or why not? before i go somewhere, i know how to get there Tell us about your experience searching for directions. I did 4 searches using home address to start - this is same infor RTA or CTA travel will also give (usually) - I EXTREMELY like that the accessible info is available for the whole CTA system on the same page. Did you use the "Find me!" feature? Yes If you used the "Find me!" feature, how did it work for you? I tried to use it a few times - it did not work
  16. 16. From what you know so far, in what ways would you improve this website? after you decide on the route you would take, the ability to 'map' it How far are you willing to walk/wheel between locations before using public transit? How often do you use public transit to visit unfamiliar areas in and around Chicago? Let us know if you have anything to add about your experience searching for directions. How important is it for Roll with Me to display your directions on a map? How important is selecting a custom departure time when finding directions? How important is selecting a custom arrival time when finding directions? How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. What are your favorite features from other transit route websites or apps? Are there any other ways you would improve this website that you have not mentioned before?
  17. 17. Tester #: 5 Tester Profile (given by tester): On the go How often do you use public transportation? Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? Yes What is your primary way to check public transportation routes? Cell phone What type of device did you use to find directions? iPhone If you found directions on your computer, what browser did you use? If other: Do you normally check directions on your mobile device? Yes Why or why not? Convenience Tell us about your experience searching for directions. Horrid. It gave completely wrong directions getting directions to . Narraganset and Diversey in Chicago should not require a train to Boston. Not should I take the 20 Madison bus to the 8 Halsted and then take the halsted bus to Diversey then push to Narraganset especially if my trip begins at Austin and Madison. Many miles out of the way. Did you use the "Find me!" feature? Yes If you used the "Find me!" feature, how did it work for you? No. It did not work
  18. 18. From what you know so far, in what ways would you improve this website? When I go places I need to be there at a certain time. This did not give me the option of finding a route that would get me to my destination at a specific time. The find me option never worked. The directions were completely wrong as well. Nothing worked. I would not use this. How far are you willing to walk/wheel between locations before using public transit? How often do you use public transit to visit unfamiliar areas in and around Chicago? Let us know if you have anything to add about your experience searching for directions. How important is it for Roll with Me to display your directions on a map? How important is selecting a custom departure time when finding directions? How important is selecting a custom arrival time when finding directions? How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. What are your favorite features from other transit route websites or apps? Are there any other ways you would improve this website that you have not mentioned before?
  19. 19. Tester #: 6 Tester Profile (given by tester): Frequent CTA Rider How often do you use public transportation? Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? Yes Do you have difficulties using stairs? Yes What is your primary way to check public transportation routes? Goroo What type of device did you use to find directions? Samsung Galaxy S5 Sport If you found directions on your computer, what browser did you use? If other: Do you normally check directions on your mobile device? Yes Why or why not? easy access Tell us about your experience searching for directions. Not hard at all, a bit I felt was incomplete. also I don't use a wheelchair so it should also be used for disabled persons who have the able to walk somewhat even short distances. Did you use the "Find me!" feature? No If you used the "Find me!" feature, how did it work for you? From what you know so far, in what ways would you improve this website?
  20. 20. Perhaps add turn by turn directions and also say how many blocks it would take to walk if at all necessary. Also give alternate routes of Transportation i.e. more than one train or bus and the arrival times for each route. I might also like to see if they can add voice commands for who are visually impaired and perhaps even a GPS system of some sort. How far are you willing to walk/wheel between locations before using public transit? 2 blocks How often do you use public transit to visit unfamiliar areas in and around Chicago? Not to often, however I use public transportation for basically everywhere I go: even in some unfamiliar areas. Let us know if you have anything to add about your experience searching for directions. It only gave one set of directions and no alternate routes. I found another way to get to my destination by just walking a little further down the street from where I was expected to go for class and realized that another bus ran by the same place and took less walking rather than the prescribed route which caused me to walk three blocks out of my way. How important is it for Roll with Me to display your directions on a map? 3 - Neutral How important is selecting a custom departure time when finding directions? 5 - Very Important How important is selecting a custom arrival time when finding directions? 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 3 - Neutral What are your favorite features from other transit route websites or apps? I felt that is gave somewhat of a different feel to the prescribed routes. but that was about it.
  21. 21. Are there any other ways you would improve this website that you have not mentioned before? I would like to see rather hear a voice command component for the visually impaired that may not be able to see the screen, but can walk on their own.
  22. 22. Tester #: 7 Tester Profile (given by tester): CTA Early and Often How often do you use public transportation? 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? Yes What is your primary way to check public transportation routes? accessing their websites on my phone What type of device did you use to find directions? computer If you found directions on your computer, what browser did you use? Chrome If other: Do you normally check directions on your mobile device? Yes Why or why not? I know the routes all over the city very well, so I only need to check for routes when I'm out and about and suddenly find that I need to get somewhere I haven't been before. Tell us about your experience searching for directions. It was easy to find directions. Having said that, I encountered a problem I've experienced with other mapping/route-making applications, namely, my home address likes to pop up but always in three different cities - Chicago, which is correct; Burbank, which is across the street, or Hometown, which is across the other street. My home address can, and only does, exist in one place in Illinois, and that's Chicago. So why is the geocoding so messed up? Did you use the "Find me!" feature? If you used the "Find me!" feature, how did it work for you?
  23. 23. No From what you know so far, in what ways would you improve this website? Aside from the home address issue I noted above - which isn't a problem for me but might be if it leads someone to the wrong place - I thought it worked well. I was surprised that the first route offered me suggested I take the 87th Street bus to Cottage Grove to get on the #4 bus; usually I take the #3 bus at King Drive as I'm not doubling-back on the bus - not that this really matters, since both buses bring me right into work. But taking the #4 instead of the #3 requires crossing 87th Street to get to the bus stop, which is problematic for me on foot due to crazy traffic, and would be really difficult in a wheelchair I think. How far are you willing to walk/wheel between locations before using public transit? four blocks or half a mile How often do you use public transit to visit unfamiliar areas in and around Chicago? Before I recently got a car, I used public transit to go everywhere, including unfamiliar areas. I use CTA, PACE and Metra. Now that I have a car, I rarely use public transit to go to unfamiliar places because public transit takes at least two buses or a bus and a train - and more like 3 or 4 methods - to get anywhere - and I'm in Chicago! Any trip must begin with the 87th Street bus which takes almost 30 minutes to get to the red line, or with the PACE 383 bus which runs infrequently and not at night on weekends to get to the Orange Line. And then one goes from there. Let us know if you have anything to add about your experience searching for directions. I was able to find the directions, and they were accurate. I rode the routes and know them well, so I can verify that they were accessible, per se, except that they could be made more accessible if thought went into matters such as I'd mentioned in my previous survey, such as how can a route avoid making someone in a wheelchair have to cross a street needlessly to make a connection? I'm able-bodied and nonetheless often struggle to cross the streets in question safely and/or miss my connection in the process, and then have to wait 30 minutes for the next connection. Since all buses and trains are wheelchair accessible, the real question of accessibility to be addressed is what is the best route/place to get on or off the bus and make those connections without trouble? How important is it for Roll with Me to display your directions on a map? 4 - Important How important is selecting a custom departure time when finding directions? 4 - Important
  24. 24. How important is selecting a custom arrival time when finding directions? 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 3 - Neutral What are your favorite features from other transit route websites or apps? Best feature of all is letting me know when the next few trains/buses are expected to arrive. Are there any other ways you would improve this website that you have not mentioned before?
  25. 25. Tester #: 8 Tester Profile (given by tester): CTA Rider for 7 years How often do you use public transportation? Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? Yes What is your primary way to check public transportation routes? Google map, or CTA website, or transit app What type of device did you use to find directions? iPhone, or computer If you found directions on your computer, what browser did you use? Chrome If other: Do you normally check directions on your mobile device? Yes Why or why not? when I need the direction right away, I check Google map by mobile device. Tell us about your experience searching for directions. About this transit website, if that is on my phone, I think it's a not bad tool. The information is quite enough for me to understand and find the way. But the design is a bit of plain, I would like to see the Map as well to get the geographic understanding about my destination. Did you use the "Find me!" feature? Yes If you used the "Find me!" feature, how did it work for you? No
  26. 26. From what you know so far, in what ways would you improve this website? - Find me has to be working - Add Map - Move "Alert" under the transit information (I think the Alert drag too much attention from the information that I need. I would like to find direction and how to get there first, then read "Alert" afterward.) How far are you willing to walk/wheel between locations before using public transit? 1mile How often do you use public transit to visit unfamiliar areas in and around Chicago? not very often Let us know if you have anything to add about your experience searching for directions. How important is it for Roll with Me to display your directions on a map? 4 - Important How important is selecting a custom departure time when finding directions? 5 - Very Important How important is selecting a custom arrival time when finding directions? 4 - Important How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 3 - Neutral What are your favorite features from other transit route websites or apps? In Google Map App, I like the interface design, app running speed, and its Map. Are there any other ways you would improve this website that you have not mentioned before? I will suggest that except this website, create a mobile application for smartphone users will be a very good idea. People now still need a good mobile CTA transit application. There is no a good one in the market yet, especially for iPhone users, like me.
  27. 27. Tester #: 9 Tester Profile (given by tester): Directional Focuser How often do you use public transportation? Once a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? No What is your primary way to check public transportation routes? phone What type of device did you use to find directions? Laptop If you found directions on your computer, what browser did you use? Firefox If other: Do you normally check directions on your mobile device? Yes Why or why not? Im not always by a computer Tell us about your experience searching for directions. The directions werent complete and the locations werent clear Did you use the "Find me!" feature? No If you used the "Find me!" feature, how did it work for you? From what you know so far, in what ways would you improve this website?
  28. 28. make the user interface pretier.. Actually show a geo map and also make the times more than just 15 minute intervals. How far are you willing to walk/wheel between locations before using public transit? How often do you use public transit to visit unfamiliar areas in and around Chicago? Let us know if you have anything to add about your experience searching for directions. How important is it for Roll with Me to display your directions on a map? How important is selecting a custom departure time when finding directions? How important is selecting a custom arrival time when finding directions? How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. What are your favorite features from other transit route websites or apps? Are there any other ways you would improve this website that you have not mentioned before?
  29. 29. Tester #: 10 Tester Profile (given by tester): Blue Line + Buses Only How often do you use public transportation? Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? No What is your primary way to check public transportation routes? cta bus tracker website What type of device did you use to find directions? mobile phone If you found directions on your computer, what browser did you use? Safari If other: Do you normally check directions on your mobile device? Yes Why or why not? I can keep track of where I am and where I'm going while in transit Tell us about your experience searching for directions. Pretty straight-forward and simple to use. I wish that I could have tested more than 1 hr out Did you use the "Find me!" feature? No If you used the "Find me!" feature, how did it work for you? From what you know so far, in what ways would you improve this website?
  30. 30. As mentioned above, I would have liked to look at times further out; in addition, I think the name discourages people who might not be in a wheelchair but might appreciate accessible travel accommodations (ppl. uncomfortable taking stairs, who can't go far distances on foot, etc.) How far are you willing to walk/wheel between locations before using public transit? 20 minutes How often do you use public transit to visit unfamiliar areas in and around Chicago? probably about 2-3 times a month Let us know if you have anything to add about your experience searching for directions. How important is it for Roll with Me to display your directions on a map? 4 - Important How important is selecting a custom departure time when finding directions? 3 - Neutral How important is selecting a custom arrival time when finding directions? 3 - Neutral How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 5 - Very Useful What are your favorite features from other transit route websites or apps? I like being able to track my movements through google maps w/gps to get actual time estimates for how long it will take me to get somewhere; if one route is particularly slow, I can change my transportation path en route Are there any other ways you would improve this website that you have not mentioned before? It would be ideal if this website worked in google maps - as a 4th choice for how to get around - e,g. car, bike, foot, train, and accessibility route.
  31. 31. Tester #: 11 Tester Profile (given by tester): Map Girl How often do you use public transportation? Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? No What is your primary way to check public transportation routes? Google Map What type of device did you use to find directions? Computer If you found directions on your computer, what browser did you use? Chrome If other: Do you normally check directions on your mobile device? Yes Why or why not? I am on the go Tell us about your experience searching for directions. I thought the interface was easy to use. I liked that it not only told me which bus to take, it told me what time the bus would arrive. I don't use elevators as much, but I could see how that would be good for people like my grandmother who need them, and we would not be able to leave the station without one. Did you use the "Find me!" feature? Yes If you used the "Find me!" feature, how did it work for you? Did not work
  32. 32. From what you know so far, in what ways would you improve this website? Find me was really small. I think you should be able to input the exact travel time instead of just "one hour." I wish a map had popped up the minute I had the results. Also, divvy bikes could be integrated How far are you willing to walk/wheel between locations before using public transit? Ten minutes How often do you use public transit to visit unfamiliar areas in and around Chicago? All the time, I jump all over the neighborhoods Let us know if you have anything to add about your experience searching for directions. It was fast and easy to use. I would have preferred more maps and graphics How important is it for Roll with Me to display your directions on a map? 5 - Very Important How important is selecting a custom departure time when finding directions? 5 - Very Important How important is selecting a custom arrival time when finding directions? 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 2 - Slightly Useful What are your favorite features from other transit route websites or apps? Changing the direction on the map Are there any other ways you would improve this website that you have not mentioned before?
  33. 33. Tester #: 12 Tester Profile (given by tester): Writer Rider How often do you use public transportation? 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? No What is your primary way to check public transportation routes? on line with talking computer What type of device did you use to find directions? Lenovo with JAWS speech synthesizer and iPhone 4 with VoiceOver If you found directions on your computer, what browser did you use? Internet Explorer If other: Do you normally check directions on your mobile device? No Why or why not? I don't check on my mobile device b/c It's Difficult to type in addresses on my iPhone using VoiceOver, I use a Seeing Eye dog and I'm so busy giving her directions and feeling her pace that I don't want to make it even more challenging by multi-tasking. Tell us about your experience searching for directions. I tried it first on my talking iPhone and had some difficulty finding the app using safari -- lots of other Rollwithme sites. Finally found it and tried to find directions from Ogilvie Transportation Center to home, then was told I needed to add a name of a city in Illinois to the address, but when I went back, poof! "Ogilvie Transportation Center" wasn't in the edit box any more. rats, had to start all over again. That's when it occurred to me that if it needed to have the city in the edit box along with the place you were going, probably better to give the street address when looking for directions. Guess at the street address being # W. Madison, and hwen I started typing "Chicago IL" in it autorcorrcted and put in O'Hare International Airportt." Figured what the heck let's see what it says about the trip from O'hare
  34. 34. to my home. Success! Gave me all sorts of travel options, I'm not a savvy talking iPhone user yet so wasn't sure what to do when my speech synthesizer asked me to "toggel choice." I hit the toggle anyway and got other bus routes and el train choices that would have taken longer, was fairly easy to figure out what it was saying. Oh, but before that I got a rundown on all the stations that had elevators that didn't work due to construction issues. I don't use a wheelchair, but I'm blind, so it's always handy to know when there are construction issues for me to be on the lookout for when approaching a station or bus stop. Did you use the "Find me!" feature? No If you used the "Find me!" feature, how did it work for you? I played with it when I was being driven somewhere in a car, so when it asked if the phone could know where I was right then, I thought hey, not a good idea, use this sometime when you are sitting still. From what you know so far, in what ways would you improve this website? Don't require the city name, since so many users will be in I tried the app at least a half dozen times, Later on I was able to find a route fro my home at # S. Dearborn to a restaurant at # N. Clark, would have been handy if the app could say soemthing like "Once you get off bus, destination is on west side of street." That way I'd know I need to cross the street to get there.m home to Chicago when using it, have the default be "Chicago" How far are you willing to walk/wheel between locations before using public transit? 1.5 miles How often do you use public transit to visit unfamiliar areas in and around Chicago? I *rarely* to go to unfamiliar routes, I tend to use a cab the first time, then try public transit the next times I go there. I lead a memoir-writing class in Lincoln Park every Monday afternoon and take the #22 bus from Dearborn and Harrison to Clark and Fullerton, I use the #22 for other things, too, and often use the red line or blue line when accompanied by a sighted adult, never on my own with my Seeing Eye dog, I'm afraid of falling in the el tracks.. Let us know if you have anything to add about your experience searching for directions. My first try on my home computer was more successful than on my iPhone. maybe b/c I knew to be sure to put the STATE AND CITY along with the address. I did finally try "find me" and got a message saying "unfortunately we are having trouble finding your location -try again momentarily." I tried again and no luck. I waited ten minutes or so and tried again, got the same message. I tried the next day, and the same message came up: ".we are having trouble finding your location." So then I went back to doing it the old-fashioned way. I used my keyboard to type in my home address: # S. Dearborn, Chicago. I was careful to spell Illinois as IL and got through. The place I wanted to go to started with an "e." When I started writing my destination, though, Roll with Me completed it as "Eatily." What the heck, I thought. That's not where I was trying for, but why not figure out how to get to Eatily?! I went to the "find route" button; got the alert about which stations had a unusable elevators, read through those and when I got to my route to Eatily I discovered that Roll with Me had changed the "S" in "S. Dearborn" to an "n" for
  35. 35. N. Dearborn." That route was no help to me, so I went back and tried again. Okay, what do I have to do after putting the address in those edit boxes? Hit "tab" to get to the next edit box, where I type in my destination? Then hit "tab" to get to the "find route" button? Well, I Hit "enter" to let it know yes, I meant Eatily in Chicago and not Eatily in Milan,and that didn't work. So I went back, but @*)#! When I make a mistake and go back, everything is gone and I have to start all over again. Very frustrating. But I'll try again. I type in my address, # S. Dearborn, Chicago and and noticed it automatically filled in the state and "United States" for me. Nice! Not so nice, though: it gave me all sorts of options, everywhere from Seattle to Alabama to N. Dear born in Chicago. I hit the up and down arrow until I heard what I wanted, the thing I'd written in the first place: (# S. Dearborn "in Chicago) and hit enter, and...poof! The edit box for where I was starting from went blank. I quit then out of frustration and went to answering this form for you instead. If you really do need those of us using the app to write in the city and state along with the address when we're looking for routes, it'd be nice to have you *tell* us that before we start entering an address. Would also be nice if you had a little clue for "People using Screen Readers: hit the down arrow key to go to the next edit box" or whatever. The options for "now" or "15 minutes" and so on weren't labeled as links or buttons or anything so I wasn't sure how to go about choosing the option I wanted. And so, I just hit "find route" and then ngot message saying we *must* enter a city in Illinois in order to get thee information It'd be nice if you brought us back to the page where we started so that we don't have to start from scratch entering *all* the information again. How come I can't just put, say, "Chicago" as the starting point and, say, "Elmhurst" as the destination when I want to go there? Why do I have to add "Illinois"? When I want to go there? Does it matter if we spell it "IL" or Ill." or Illinois"? How about giving us an example then, as in "Use the postal code, example: Evanston, IL"? By the time I figure out all this stuff I might be more inclined to just call the RTA number to ask for help from a human being. How important is it for Roll with Me to display your directions on a map? 1 - Not important How important is selecting a custom departure time when finding directions? 4 - Important How important is selecting a custom arrival time when finding directions? 4 - Important How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 4 - Useful What are your favorite features from other transit route websites or apps? I like straightforward sites without much gobbldigook. Are there any other ways you would improve this website that you have not mentioned
  36. 36. before? See my long message above, I think I covered it!
  37. 37. Tester #: 13 Tester Profile (given by tester): vera How often do you use public transportation? Multiple times a day Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? Yes Do you have difficulties using stairs? No What is your primary way to check public transportation routes? mobile app What type of device did you use to find directions? droid If you found directions on your computer, what browser did you use? Firefox If other: Do you normally check directions on your mobile device? Yes Why or why not? so that i would be able to get where i want to go Tell us about your experience searching for directions. it does not allow you to put time other than the preset time Did you use the "Find me!" feature? No If you used the "Find me!" feature, how did it work for you? From what you know so far, in what ways would you improve this website?
  38. 38. allow user to enter time How far are you willing to walk/wheel between locations before using public transit? 30 min How often do you use public transit to visit unfamiliar areas in and around Chicago? everyday Let us know if you have anything to add about your experience searching for directions. How important is it for Roll with Me to display your directions on a map? 3 - Neutral How important is selecting a custom departure time when finding directions? 5 - Very Important How important is selecting a custom arrival time when finding directions? 5 - Very Important How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 3 - Neutral What are your favorite features from other transit route websites or apps? provides messages if there are delays Are there any other ways you would improve this website that you have not mentioned before?
  39. 39. Tester #: 14 Tester Profile (given by tester): randy777 CTA and me How often do you use public transportation? 2-3 times a week Do you use public transportation to travel to the suburbs on a regular basis (more than 3 times a week)? No Do you have difficulties using stairs? Yes What is your primary way to check public transportation routes? CTA web site What type of device did you use to find directions? Laptop If you found directions on your computer, what browser did you use? Firefox If other: Do you normally check directions on your mobile device? No Why or why not? eyes Tell us about your experience searching for directions. Entered my location and destination, pressed route and it went back to screen where I entered it again and pressed return again. I got: From: # NORTH LAMON AVENUE, CHICAGO, IL, UNITED STATES To: MERCHANDISE MART, CHICAGO, IL, UNITED STATES Plan a new route Accessible routes Please be aware of the following accessibility alerts: Access to portions of the Clark/Division (Red Line) platform may sometimes be limited for people with disabilities due to construction. The elevator at 35th (Green Line) is temporarily out-of-service. The elevator at Central/Lake (Green Line) is temporarily out- of-service. Hide alerts Unfortunately, there aren't any accesible transit routes that will get you to your destination. From here I would normally take the 80 to the Brown, elevator up then to Mercahandise Mart where there are elevators.
  40. 40. Did you use the "Find me!" feature? No If you used the "Find me!" feature, how did it work for you? From what you know so far, in what ways would you improve this website? Not have it make me enter the information twice. Find the route I know I can take. Allow search for more than one hour. How far are you willing to walk/wheel between locations before using public transit? two blocks How often do you use public transit to visit unfamiliar areas in and around Chicago? Sometimes several times a month and other times once every several months. Let us know if you have anything to add about your experience searching for directions. How important is it for Roll with Me to display your directions on a map? 4 - Important How important is selecting a custom departure time when finding directions? 4 - Important How important is selecting a custom arrival time when finding directions? 4 - Important How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. 4 - Useful What are your favorite features from other transit route websites or apps? 0
  41. 41. Are there any other ways you would improve this website that you have not mentioned before? Only give alerts that have to do with the route I am taking.
  42. 42. 1/26/2015 New CUTGroup Opportunity: Test a Transportation App http://us5.campaign-archive1.com/?u=085247dea37361c266002462c&id=8ab6bdb6ca&e=[UNIQID] 1/2 Make $20 for a test of a transportation app. Hi <<First Name>> We've got a new opportunity for you to make money in the Civic User Testing Group (CUTGroup) by testing a transportation app that helps residents find fully accessible transit route options in Chicago.  Since this app is best used in your daily life, this test has two components: 1) Remote component: During the timeframe of January 14 - 19, we will send you a link to the website and instructions. We want you to use the site as much as you can. Then we will send a couple of short questions 2 or 3 times during that week. 2) In-person component: On January 20, 2015, starting at 5:30 PM we will have an in-person session at an office in the Loop to discuss the website with the developer. A light dinner will be served! If you are available to do both of these test components, please complete this form to start the process. We are in the process of gathering responses, so we will be in touch to check availability and let you know you qualify and have been chosen. We are looking for about 20 testers for this test. For your participation, you will receive a $20 VISA gift card. You'll also help make better software for Chicago. Thanks for being a member of the CUTGroup! As usual, call or write with questions. Subscribe Share Past Issues Translate
  43. 43. 1/26/2015 New CUTGroup Opportunity: Test a Transportation App http://us5.campaign-archive1.com/?u=085247dea37361c266002462c&id=8ab6bdb6ca&e=[UNIQID] 2/2 Remember: if you want to be a part of this test, please complete this form. -- Daniel X. O'Neil (773) 960-6045 doneil@cct.org Facebook Twitter Website Creative Commons Attribution 3.0 Unported License 2015 Smart Chicago Collaborative. unsubscribe from this list    update subscription preferences 
  44. 44. 1/26/2015 CUTGroup Remote Questions Part 2: Roll with Me http://us5.campaign-archive1.com/?u=085247dea37361c266002462c&id=7b26b85a67&e=[UNIQID] 1/2 Thank you for participating in this test of a transportation app. Hi <<First Name>>, Thank you again for participating in this test of Roll with Me, a website that helps provide accessible transit routes in Chicago. Your responses have already given us great feedback and helped us find things that were not working in the website. This is a huge help in making this website work for more people. Please continue to use http://www.rollwithmeapp.com/ over the upcoming days to check directions. Then, click this form and answer the questions about your experiences using the website. Please try to finish these questions by the end of the day, January 19. This is the second part of this CUTGroup test. We hope you can still join us on January 20 at 5:30 PM we will have an in-person discussion at 225 N. Michigan Ave, Suite #2200. A light dinner will be served. Thanks for being a member of the CUTGroup and for being a part of this test! -- Daniel X. O'Neil (773) 960-6045 doneil@cct.org Subscribe Share Past Issues Translate
  45. 45. 1/26/2015 CUTGroup Remote Questions Part 2: Roll with Me http://us5.campaign-archive1.com/?u=085247dea37361c266002462c&id=7b26b85a67&e=[UNIQID] 2/2 Facebook Twitter Website Creative Commons Attribution 3.0 Unported License 2015 Smart Chicago Collaborative. unsubscribe from this list    update subscription preferences 
  46. 46. 1/26/2015 CUTGroup Remote Questions Part I: Roll with Me http://us5.campaign-archive2.com/?u=085247dea37361c266002462c&id=fa11c55564&e=[UNIQID] 1/2 Thank you for participating in this test of a transportation app. Hi <<First Name>>, Thank you again for participating in this test of Roll with Me, a website that helps provide accessible transit routes in Chicago. First, visit http://www.rollwithmeapp.com/ in the next couple of days and use it to find directions as you would in your normal day-to-day.  Then, click on this form and answer the questions about your experiences using the website. Any and all of your feedback will be a huge help. Please try to finish these questions by the end of the day, January 15. This is the first part of this CUTGroup test. On January 16, we will send a couple of follow-up questions via e-mail. Then on January 20 at 5:30 PM we will have an in- person discussion at 225 N. Michigan Ave, Suite #2200. Thanks for being a member of the CUTGroup and for being a part of this test! -- Daniel X. O'Neil (773) 960-6045 doneil@cct.org Subscribe Share Past Issues Translate
  47. 47. 1/26/2015 CUTGroup Remote Questions Part I: Roll with Me http://us5.campaign-archive2.com/?u=085247dea37361c266002462c&id=fa11c55564&e=[UNIQID] 2/2 Facebook Twitter Website Creative Commons Attribution 3.0 Unported License 2015 Smart Chicago Collaborative. unsubscribe from this list    update subscription preferences 
  48. 48. 1/26/2015 Reminder! Tonight is the CUTGroup Roll with Me In-Person Discussion http://us5.campaign-archive2.com/?u=085247dea37361c266002462c&id=e28a4d1cc0&e=[UNIQID] 1/2 We are meeting tonight for an in-person component of this test! Hi <<First Name>>, This is a quick reminder that we are having an in-person discussion tonight for Roll with Me, a website that helps provide accessible transit routes in Chicago. We look forward to seeing you! If you haven't already finished the second set of questions, please click this form and answer the questions about your experiences using the website.  Here are details for this evening: Tuesday, January 20, 2015 Between 5:30 - 6:30 PM The Chicago Community Trust 225 N. Michigan Ave, Suite #2200 (22nd Floor) Please bring a photo ID for the building's security. If your availability has changed and you cannot make it tonight, please reply to this e-mail and let us know.  For your participation, you will receive a $20 VISA gift card. Here are some directions once you get to our building: There are multiple accessible entrances to our building, but the main entrance is at 225 N. Michigan Avenue. Once you enter the lobby at this entrance, there will be escalators in front of you. If you walk past the escalators, there are also elevators towards the back wall and on your right. Push "L" for Lobby to go to the next floor up and then make a left to head toward the building security desk. Security will be able to sign you in and direct you to this meeting.  A light dinner will be served (sandwiches, pasta, salad, and sweets)! Subscribe Share Past Issues Translate
  49. 49. 1/26/2015 Reminder! Tonight is the CUTGroup Roll with Me In-Person Discussion http://us5.campaign-archive2.com/?u=085247dea37361c266002462c&id=e28a4d1cc0&e=[UNIQID] 2/2 Thanks for being a member of the CUTGroup and for being a part of this test! -- Daniel X. O'Neil (773) 960-6045 doneil@cct.org Facebook Twitter Website Creative Commons Attribution 3.0 Unported License 2015 Smart Chicago Collaborative. unsubscribe from this list    update subscription preferences 
  50. 50. 1/26/2015 CUTGroup 12: Roll with Me Part 1 https://smartchicago2012.wufoo.com/forms/cutgroup-12-roll-with-me-part-1/ 1/2 CUTGroup 12: Roll with Me Part 1 Thanks for participating in our remote CUTGroup test of Roll with Me, a website that helps provide accessible transit routes in Chicago. About you First, some preliminaries. Keep in mind that we are going to publish the results of this test, but will not associate your name or email address with the results. Website review Now please tell us about your experience using Roll with Me. First Last Name * Email * Give yourself a tester profile * What type of device did you use to find directions? * Chrome Firefox Safari Internet Explorer Other If you found directions on your computer, what browser did you use? If other: Yes No Do you normally check directions on your mobile device? * Why or why not? * Tell us about your experience searching for directions. * This is a short phrase that describes yourself and/or your relationship to the software. "Frequent CTA Rider", "Transit Route Finder", "Looking for Directions", something like that. Have fun.
  51. 51. 1/26/2015 CUTGroup 12: Roll with Me Part 1 https://smartchicago2012.wufoo.com/forms/cutgroup-12-roll-with-me-part-1/ 2/2 What was the route start destination? What was the route final destination? Yes No Did you use the "Find me!" feature? * If you used the "Find me!" feature, how did it work for you? From what you know so far, in what ways would you improve this website? *
  52. 52. 1/26/2015 CUTGroup 12: Roll with Me Part 2 https://smartchicago2012.wufoo.com/forms/cutgroup-12-roll-with-me-part-2/ 1/3 CUTGroup 12: Roll with Me Part 2 Thanks for participating in our remote CUTGroup test of Roll with Me, a website that helps provide accessible transit routes in Chicago. About you First, some preliminaries. Keep in mind that we are going to publish the results of this test, but will not associate your name or email address with the results. Website review Now please tell us about your experience using Roll with Me. First Last Name * Email * If you used a different device from the other part of the test ‑‑ what type of device have you been using to find directions? How far are you willing to walk/wheel between locations before using public transit? * How often do you use public transit to visit unfamiliar areas in and around Chicago? * Let us know if you have anything to add about your experience searching for directions. How important is it for Roll with Me to display your directions on a Tell us how far you are willing to go before you search for public transit routes.
  53. 53. 1/26/2015 CUTGroup 12: Roll with Me Part 2 https://smartchicago2012.wufoo.com/forms/cutgroup-12-roll-with-me-part-2/ 2/3 5 ‑ Very Important 4 ‑ Important 3 ‑ Neutral 2 ‑ Slightly Important 1 ‑ Not important How important is it for Roll with Me to display your directions on a map? * 5 ‑ Very Important 4 ‑ Important 3 ‑ Neutral 2 ‑ Slightly Important 1 ‑ Not important How important is selecting a custom departure time when finding directions? * 5 ‑ Very Important 4 ‑ Important 3 ‑ Neutral 2 ‑ Slightly Important 1 ‑ Not important How important is selecting a custom arrival time when finding directions? * 5 ‑ Very Useful 4 ‑ Useful 3 ‑ Neutral 2 ‑ Slightly Useful 1 ‑ Not Useful How useful do you think Roll with Me is for people without mobile disabilities? Such as people with strollers, carts, or luggage. * What are your favorite features from other transit route websites or apps? *
  54. 54. 1/26/2015 CUTGroup 12: Roll with Me Part 2 https://smartchicago2012.wufoo.com/forms/cutgroup-12-roll-with-me-part-2/ 3/3 Are there any other ways you would improve this website that you have not mentioned before?

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