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41 Thought Leaders on Social Media, Customer Service and Tech

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Thought provoking quotes from 41 thought leaders. Catch what Terry Jones, founder of Travelocity, has to say about customer expectations for websites today. Or see what Frank Eliason of Citibank says about social customer service - he's spot on! And don't miss the analogy that Phil Fernandez, Founder of Marketo, makes about marketing automation.

Includes insights from executives in Fortune 500 companies like Microsoft, Dell, IBM and Google -- to hot new companies like Ceros, SproutSocial and Xactly -- to scrappy startups like BatchBook.

These quotes are from a series of interviews appearing on Small Business Trends. They are based on interviews conducted on behalf of Small Business Trends by host Brent Leary, partner with CRM Essentials, and a noted industry analyst.

Get hundreds of years of combined experience. All in a beautiful presentation format.

The entire series of interviews can be found online at: http://SBT.me/by

Published in: Business
  • @3rdpower Um - LOL. All kidding aside, I'm pretty sure we have at least one interview of you somewhere on Small Business Trends, John. We're planning another collection of quotes -- with a different spin and different way of presenting the quotes. Maybe you'll make that one - although not with the bridesmaid quote I'm afraid. :-)
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  • Cool...I wonder why I was not quoted in there...Here is a quote for you...'Tired of being a bridesmaid' LMAO. I love the edit and the layout really great for sharing! A great series and a fantastic host in Brent Leary. Next time I see you, I am returning the bridesmaid dress, it is ugly and makes me look fat.
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  • @jbrath Thanks, Jeff! I am sure everyone quoted appreciates the feedback!
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  • Great Stuff. We need more insights like these to help us understand how business will work in the near future. I especially liked the quote from Gail Goodman business does go from Email to Social. Email lights the fire and social fans flame.
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