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Salesforce Next Wave of Agility

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As Salesforce has continued and expanded its agile journey the ADM Team (Agile coaches) is crafting the next wave of Agility. No longer prescribed to following most popular frameworks mechanically, The Salesforce team is working on deepening the understanding of the frameworks that are being currently used as well as investigating new systems that adhere to the Agile values. Using Integral Agile as a way to think about large-scale systemic changes, creating sensing tools and instruments to determine the change readiness for a team, cloud, or a super cloud.
This experience report will show the cutting edge experiments and directions that a large enterprise is using to deliver value and delight customers. Using Lean Startup methodology, the latest training techniques and Systems thinking we hope to spark ideas for change agents in large enterprises. The final output of this session is to have something tangible for each participant to bring to their system of choice.

Published in: Leadership & Management
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Salesforce Next Wave of Agility

  1. 1. Crafting the Next Wave of Agility Stuart McCalla and Nick McDuffie Agile Coaches at Salesforce nmcduffie@salesforce.com smccalla@salesforce.com Agile @ Salesforce
  2. 2. Outcomes • High Level overview of the Integral Model • Share tools that Salesforce uses. • Develop an Integral map for change in your organization
  3. 3. VUCA Volatility Uncertainty Chaos Ambiguity
  4. 4. Salesforce as an Organization • Salesforce has over 400 teams in Technology and Products • Experiencing tremendous growth • Focus on wholeness, not just system and process • Experiment for high performance? • Mapping the organization • Innovation driven Maintain and enhance culture
  5. 5. What is Integral theory Upcoming book from Michael Spayd “Coaching the Agile Enterprise” Integral Agile =
  6. 6. Integral Quadrants ITS • Workflow • Organizational design • Systems and Structure WE • Culture • Shared Stories • Memes • Who are we? • shared values? IT • Skills • Metrics • Processes I • Psychological • Spiritual • Cognitive • What do I value and Feel? • Individual Source: (c) Michael K Spayd, from Coaching the Agile Enterprise (forthcoming) Mindset Practices Environment Relationship & Culture
  7. 7. Elevations Source: Reinventing Organizations, Frederic Laloux, 2014
  8. 8. Amber Breakthrough Source: Reinventing Organizations, Frederic Laloux, 2014 ● Stable processes ● Formal hierarchies
  9. 9. Orange Breakthrough Source: Reinventing Organizations, Frederic Laloux, 2014 ● Innovation ● Accountability ● Meritocracy
  10. 10. Green Breakthrough Source: Reinventing Organizations, Frederic Laloux, 2014 ● Empowerment ● Values-driven culture and inspirational purpose ● Multiple stakeholder perspective “The next generation of CEOs must advocate for all stakeholders - employees, customers, community, the environment, everybody, not just shareholders.” -Salesforce CEO Marc Benioff in the Wall Street Journal
  11. 11. Discussion Pick an organization or system as a table. ●What elevation is your organization? ●What traits and behaviors does your organization exhibit that led you to that conclusion?
  12. 12. Integral Quadrants - Revisited ITS • Workflow • Organizational design • Systems and Structure We • Culture • Shared Stories • Memes • Who are we? • shared values? IT • Skills • Metrics • Processes I • Psychological • Spiritual • Cognitive • What do I value? • Individual Mindset Source: (c) Michael K Spayd, from Coaching the Agile Enterprise (forthcoming) Mindset Practices Environment Relationship & Culture
  13. 13. Quadrants - Salesforce Tools ITS • Lean Change Management • T&P Agile Survey • Program Core Team Layer WE • Ohana Culture • Gender Diversity • 1-1-1 Model (VTO) • Social Responsibility IT • ScrumMaster Certification • Scrum • Kanban • Embedded Cloud Coach I • Individual Reflection • 1x1 Discussions • Professional Coaching Mindset Practices Environment Relationship & Culture Informed by:: (c) Michael K Spayd, from Coaching the Agile Enterprise (forthcoming)
  14. 14. Moving to Orange Quadrant ITI Mindset Practices
  15. 15. Moving to Green Quadrant Objectiv Mindset Relationship & Culture
  16. 16. Moving to Teal Quadrant ITS • Systems and Structure We • Who are we? • shared values? IT • Skills • Metrics • Processes I • What do I value and Feel? • Individual Mindset Practices Environment Relationship & Culture Source: (c) Michael K Spayd, from Coaching the Agile Enterprise (forthcoming)
  17. 17. Discussion ● How are you going to craft an integral journey for your company? ● What tools could you use in your organization in the “I”, “IT”, “ITS” and “WE” quadrants? ● What experiments could you use in your organization in the “I”, “IT”, “ITS” and “WE” quadrants? Mindset Practices Environment Relationship & Culture I IT ITSWE
  18. 18. Tangible Outcome Use your integral map
  19. 19. Close Retrospective

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