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FFSC EFMP Staff Training

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FFSC EFMP Staff Training

  1. 1. Exceptional Service for Exceptional People:<br />EFMP Liaison Orientation<br />1<br />
  2. 2. Welcome…<br />to Your CNIC Training<br />Hosted by…<br />Professional Development and Training Team<br />2<br />
  3. 3. Training Tips<br />Training Tips<br />Mute *6<br />Hold<br />Dial Back<br />Programs<br />Status Button<br />3<br />
  4. 4. We’ll be discussing…<br />What role does FFSC play in the EFMP?<br />What is the EFMP and what do you need to know about it?<br />What are your roles and responsibilities as an EFMP Liaison?<br />What are the resources that will help you do your job?<br />What processes do you need to understand to assist your customers?<br />4<br />
  5. 5. Where do you fit in?<br />MTF<br />FFSC<br />CSC<br />EFMP Liaison<br />NPC<br />Service Member<br />BUMED<br />TRICARE<br />Commands<br />5<br />
  6. 6. The EFM Program<br />Established in 1987<br />Ensures availability of specialized services<br />Governed by DoD and DoN instructions<br />6<br />
  7. 7. NDAA Requirements<br />Responsibilities: Develop, and update a uniform policy for the DoD regarding military families with special needs.<br />7<br />National Defense Authorization Act for FY 2010<br />Sec. 563. Support for military families with special needs<br />§ 1781c. Establishment of an Office of Community Support for Military Families With Special Needs<br />Tasking: Supply staffing to provide for individualized service plans for military families with special needs.<br />Purpose: Enhance and improve DoD support around the world for military families with special needs<br />
  8. 8. The Purpose<br />EMFP screening and enrollment is used to determine the suitability of service and family members for overseas or remote assignments by identifying special needs<br />Why is screening for overseas and remote duty locations necessary?<br />8<br />
  9. 9. Program Eligibility<br />An Exceptional Family Member (EFM) is:<br />An authorized family member of any age<br />Residing with the sponsor<br />Enrolled in DEERS<br />Requiring special medical, mental health or educational services<br />9<br />
  10. 10. Program Enrollment<br />Common reasons for enrollment<br />Physical disability<br />Emotional disability<br />Intellectual disability<br />Long-term chronic illness<br />Long-term special educational needs<br />What are the reasons why someone might be hesitant to enroll?<br />10<br />
  11. 11. Enrollment Benefits<br />Allows for a flexible assignment process<br />Saves money for the Navy AND the families<br />Decreases the incident of early returns<br />Avoids unnecessary family separation <br />Retains qualified trained personnel<br />Improves the QOL for enrolled families<br />Ensures special care is available<br />What could you do to relieve someone’s concerns about enrolling in the EFM Program? <br />11<br />
  12. 12. Enrollment Categories<br />Enrollment Categories are based on:<br />Type and number of specialist and sub-specialists required<br />Frequency of requirements<br />Availability of services<br />Severity of medical and/or educational needs<br />12<br />
  13. 13. Categories I - III<br />Category II:<br />Identify duty assignment<br />Needs met by regular MD<br />Uncomplicated school needs<br />Category III:<br />No overseas duty<br />Needs met by specialists<br />Complex school needs<br />Category I:<br />For monitoring purposes<br />Used to inform NPC<br />Update in three years <br />Mild hypertension<br />Seasonal allergies<br />Easy to accommodate educational needs<br />Moderate disabilities<br />Diabetes Type II<br />Asthma<br />Most behavioral and dental health needs<br />Hypertension<br />Mild migraines<br />Eczema<br />Stable ADHD/ADD<br />13<br />
  14. 14. Category IV - VI<br />Category VI:<br />Temporary enrollment<br />Short duration<br />Update in 6-12 months<br />Category V:<br />Best to “homestead”<br />Requires specialized care<br />Specific CONUS areas<br />Category IV:<br />Within 50 miles of MTF<br />Requires specialized care<br />Specific CONUS areas<br />Severe lupus<br />Cerebral palsy<br />Chronic heart disease<br />Major depression or other mental health conditions <br />High risk pregnancy<br />Premature infant<br />Undergoing current short-term treatment or counseling<br />Multiple and/or severe disabilities<br />Leukemia <br />Autism<br />Extensive care <br />14<br />
  15. 15. You be the judge…<br />Chief Gomez’s son was born with a hearing impairment requiring on-going speech therapy and special education needs.<br />Is Chief Gomez suitable for overseas duty?<br />15<br />
  16. 16. EFMP Organizations<br />16<br />
  17. 17. FFSC Program Functions<br />17<br />
  18. 18. Meet Richard *<br />* Fictional character … real CNIC position!<br />Role: <br />CNIC EFMP Coordinator<br />CNIC HQ EFMP POC and SME<br />Responsibilities:<br />Managing and overseeing the EFMP<br />Being the action officer for operational plans, policy implementation, and program analysis<br />Collecting and reviewing data and conducting quality assurance activities <br />Providing training, resources and support<br />18<br />
  19. 19. Meet Anne<br />Role: <br />EFMP Lead Liaison<br />POC and SME for assigned Category 5 region<br />Responsibilities:<br />Coordinating with support agencies <br />Facilitating training for EFM Liaisons<br />Providing exchange of resource information<br />19<br />
  20. 20. Meet Chelsea<br />Role: <br />EFMP Liaison<br />Responsibilities:<br />Assisting with enrollment paperwork<br />Identifying and coordinating EFMP resources<br />Setting up a data base of contacts and services<br />Establishing and maintaining cooperative partnerships<br />20<br />
  21. 21. What should Chelsea say?<br />21<br />YN2 Harris is getting ready for assignment overseas. <br />She has a three-year old son who requires special medical care by a pediatric cardiologist. <br />She asks Chelsea why she should enroll her son in the EFMP. <br />What should Chelsea say?<br />
  22. 22. What should Chelsea do?<br />It’s 8:00 and Chelsea just got to work. The receptionist calls and says there is a customer at the front desk for her.<br />In Chelsea’s office, the customer tells Chelsea the medical clinic diagnosed her daughter with asthma and the doctor said they needed to enroll in the EFMP. <br />What should Chelsea do?<br />What FFSC program function(s) is Chelsea providing?<br />22<br />
  23. 23. The Enrollment Process<br />23<br />EFM is identified<br />DD Form 2792, or DD Form 2792-1 completed<br />MTF EFMP Coordinator forwards forms to the CSC<br />Data confirmed and entered into an EFMP database<br /> CSC reviews and recommends a category code<br />Detailers use the EFMP data to pinpoint assignments<br />
  24. 24. Enrollment Paperwork<br />Service member is responsibility<br />Separate forms for each family member<br />Submit in geographic area of residence<br />Must use original forms<br />DD Forms 2792 and 2792-1<br />Both required for school age children<br />Provide to MTF EFMP Coordinator<br />Keep copies of all paperwork<br />24<br />
  25. 25. Partnership Programs<br />25<br />
  26. 26. Resources<br />ECHO<br />Humanitarian Re-Assignment<br />MilitaryHOMEFRONT<br />Military OneSource<br />Respite Program<br />STOMP<br />26<br />
  27. 27. Working with your customers<br />27<br />
  28. 28. Service Plan<br />28<br />
  29. 29. In conclusion…<br />EFMP is a mandatory detailing program<br />Identifies medical, psychological and special education needs<br />Ensures assignment considerations when transferring<br />EFMP Liaisons provide a vital service to assist and support EFM families<br />29<br />
  30. 30. Questions?<br />30<br />
  31. 31. 31<br />Getting Your Certificate<br />For questions on the Zeiders Learning Management System, contact:<br />learning@zeiders.com<br />
  32. 32. Contact Information<br />Ed Roscoe<br />Exceptional Family Member Coordinator<br />Commander Navy Installations Command<br />(919) 499-1455 <br />edroscoezeid@charter.net<br />32<br />

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