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Cracking the Business Communication Code.pptx

Communication is critical in everyday communication, and this translates into the workplace. Be it verbal, non-verbal or written communication, effective communication is essential to the success of your business venture. Effective communication affects processes, efficiency and productivity, and while it may seem like an intangible skill, developing proper communication guidelines and strategies is important to foster inclusivity and a healthy workplace culture. Of course, business communication is held to a higher standard than everyday communication; as such, the consequences of misunderstandings are weighty. How, then, do you improve communication skills and processes in the workplace? In this deck, you’ll learn the impact of effective business communication on business results and goals. You’ll also learn · The major challenges that effective business communication can solve. · Barriers that affect effective communication. · 7C’s of effective business communication · Key ways to implement effective business communication

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Download to read offline
Cracking The ‘Business Communication’ Code
Building Blocks to Achieving Organisation’s Goals
The role of effective communication in the
smooth running of operations in the workplace
cannot be overemphasized. From boardrooms
to virtual meetings, emails to face-to-face
interactions, effective communication fuels
successful business models, propelling
organisations toward their goals with purpose.
Understanding
Business Communication…
Business communication, whether
written or verbal, refers to the way you
influence your employees and guide
their activities, speak to customers and
clients or the way employees provide
feedback necessary for management to
make smart decisions.
This refers to any form of
communication
exchanged up the
organisational hierarchy.
For example, employees
giving feedback to
management.
This involves information
exchange from the top
of the organizational
hierarchy downwards. It
is typically initiated by C-
level executives, and
then transmitted by
managers to their
teams.
This involves
communication among
coworkers in the
workplace.This could be
interdepartmental
communication or within
a department.
As the name implies, it is
communication that
takes place between
your organization and
the public.This could be
with clients, potential
clients, vendors, or
partners.
Upward
Business
Communication
Downward
Business
Communication
Lateral Business
Communication
External Business
Communication
Types of Business Communication
Importance of Effective Business Communication
Communication helps your
organisation build rapport
among employees and
managers. It also encourages
teamwork and collaboration.
Effective communication skills
can benefit your business and
employees in a number of
ways, including;
Boost motivation
and morale
Minimise
conflicts
Proper planning
Increase
productivity
Build better
teams
Efficient
functioning of
the business
Click here to read: Leveraging Behavioral Competencies for Building Successful Organisations
7Cs of Business Communication
7C’s Of Business
Communication
Completeness
It is necessary to communicate
completely.
Conciseness
A concise message is easier
and better understood by
the listener.
Consideration
Consideration in business
communication entails “putting
oneself in the shoes of others.
Clarity
When you can communicate your thoughts and opinions
into the recipient’s mind without them making
assumptions.
Concreteness
Concrete business
communication entails being
specific and explicit rather
than being vague and generic.
Courtesy
Courtesy in a message
indicates that the message
should reflect the sender’s
expression while respecting
the receiver.
Correctness
Correctness in business communication implies
that there are no grammatical errors in
communication. Factual and accurate
information is important in both verbal and
nonverbal communication.

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Cracking the Business Communication Code.pptx

  • 1. Cracking The ‘Business Communication’ Code Building Blocks to Achieving Organisation’s Goals
  • 2. The role of effective communication in the smooth running of operations in the workplace cannot be overemphasized. From boardrooms to virtual meetings, emails to face-to-face interactions, effective communication fuels successful business models, propelling organisations toward their goals with purpose.
  • 3. Understanding Business Communication… Business communication, whether written or verbal, refers to the way you influence your employees and guide their activities, speak to customers and clients or the way employees provide feedback necessary for management to make smart decisions.
  • 4. This refers to any form of communication exchanged up the organisational hierarchy. For example, employees giving feedback to management. This involves information exchange from the top of the organizational hierarchy downwards. It is typically initiated by C- level executives, and then transmitted by managers to their teams. This involves communication among coworkers in the workplace.This could be interdepartmental communication or within a department. As the name implies, it is communication that takes place between your organization and the public.This could be with clients, potential clients, vendors, or partners. Upward Business Communication Downward Business Communication Lateral Business Communication External Business Communication Types of Business Communication
  • 5. Importance of Effective Business Communication Communication helps your organisation build rapport among employees and managers. It also encourages teamwork and collaboration. Effective communication skills can benefit your business and employees in a number of ways, including; Boost motivation and morale Minimise conflicts Proper planning Increase productivity Build better teams Efficient functioning of the business Click here to read: Leveraging Behavioral Competencies for Building Successful Organisations
  • 6. 7Cs of Business Communication 7C’s Of Business Communication Completeness It is necessary to communicate completely. Conciseness A concise message is easier and better understood by the listener. Consideration Consideration in business communication entails “putting oneself in the shoes of others. Clarity When you can communicate your thoughts and opinions into the recipient’s mind without them making assumptions. Concreteness Concrete business communication entails being specific and explicit rather than being vague and generic. Courtesy Courtesy in a message indicates that the message should reflect the sender’s expression while respecting the receiver. Correctness Correctness in business communication implies that there are no grammatical errors in communication. Factual and accurate information is important in both verbal and nonverbal communication.
  • 7. Challenges that Effective Business Communication can Solve 01 02 03 04 Disconnect Between Units Inefficient or Overused Technology Global Workforce Poor Customer Service Click here to read: 8 Employee Competencies Your Staff Must Possess for your Business to Survive
  • 8. It’s hard for a business to operate effectively if there’s no collaboration among teams or an understanding of each other’s roles and responsibilities. For larger organisations, inter-department communication is fundamental to achieving overall goals. 01 Disconnect Between Teams
  • 9. While organisations rely on modern technology to create efficiencies and help maintain a competitive edge, outdated, inefficient or wrongly-deployed technology will cause the business to suffer. Furthermore, technology is intended to facilitate communication—not replace it. Inefficient or Overused Technology 02 Click here to read: Improving Employee Performance – Best Practices
  • 10. For businesses who have presence across multiple countries or continents, employees who are not in the same physical space can experience communication challenges. But with the right channels these challenges can be overcome. Global Workforce 03
  • 11. Poor communication in an organisation leads to two major outcomes with customer service. Employees in customer-facing roles won’t have the information they need, and customers will sense low employee morale and have a negative experience. However, with the right communication, there won’t be room for poor customer service. Poor Customer Service 04
  • 12. Inability to listen to others Active listening is a significant component of effective communication. It is ideal to pay more attention to listening than speaking Cultural Differences Understanding cultural nuances in communication is critical. Be it management or employee, you must think globally. Lack of Trust and Transparency When there is a lack of trust and transparency, it is difficult to express anything. Workplace Conflicts Conflict can arise for various reasons, and when it happens, it impedes efficient communication. Communication Style People have unique style of communicating. Some people are quite straightforward, while others choose to be more oblique Barriers to Effective Communication
  • 13. “ ” Communicate everything you can to your associates. The more they know, the more they’ll care. Once they care, there’s no stopping them. Sam Walton, Walmart founder
  • 14. Key Ways to Drive Business Communication BE OPEN-MINDED Maintain an open mind to facilitate efficient conversation. Avoid placing judgment on or criticizing communicated messages. Even with differing views, ensure you respect other parties’ beliefs and opinions. NON VERBAL COMMUNICATION Nonverbal communication demonstrates that you are prepared to communicate effectively by maintaining eye contact, sitting attentively, and positioning your body to face the person speaking. COMPROMISE Though difficult, it is important to compromise while you’re communicating with someone. When an issue arises, both persons must work cooperatively to develop a list of prospective solutions as well as agreed-upon trade-offs. ACTIVE LISTENING Active listening allows you to gain a better grasp of the thoughts and feelings of another individual. To display this communication ability, concentrate your attention on the person speaking. Click here to read: Cracking the Organisational Resilience Code
  • 15. READY TO GET STARTED? Visit www.workforcegroup.com or Send an email to - hello@workforcegroup.com
  • 16. YOUR BUSINESS YOUR PEOPLE OUR FOCUS = Workforce Group … We go beyond
  • 17. What we do We help organisations solve problems around: Staff Payroll Management Performance management support Health insurance management Executive, Experienced and Graduate Recruitment Staff onboarding and training Staff records management Leave and exit management Background verification Strategy Development and Execution Digital Learning Function Specific Programmes Leadership Development Digital Content Creation and Conversion Assessment and Development centre Occupational testing and Success Profiling Independent Contractor Management Assessor skills training Professional Employer Organisation Employer of Record Recruitment Process Outsourcing
  • 18. Workforce by Numbers 17 Year-old Startup 8 Businesses 120+ Consultants 20 African Countries 8000+ Outsourced Employees 1200- capacity Learning Facility 115+ Computer-based test facility 250+ Clients 10+ Industries Served 36 States in Nigeria