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Imbibe the power of ESN and
unleash the potential of
collaboration in your
enterprise.
Enterprises always look for ways to help employees collaborate with each other
more effectively that leads to faster and higher-quality work, which, in turn,
drives increased productivity. Though most enterprises keep employee
collaboration on top of their corporate agenda, they still lag behind to drive that
force to its optimum level! Using traditional approaches for attaining high
productivity and innovation among employees are no more beneficial and
effective in fast-technology pace and people oriented work space environments.
Companies today are under increasing pressure to adapt to change, driven by
the shift in technology and behavior of ‘new-age’ employees. The technology
shift arising due to the ultra-connected network of people and global business
environments created by the explosion of internet usage that pulls information
and people together into focus resulting in better connectivity that largely
impacts culture, society and business. The other factor - shift in behavior
enabled by major trends including the consumerization of IT, the rise of social
networking and proliferation of mobile technologies all combined together giving rise to the modern age communication that is faster, clearer and action
oriented.
Today’s modern age employees exhibit a dynamic adoptive nature. They are
prone to new age technology which is absorbing in their behavior to respond to
work and doing things in a better way. And in order to achieve the 360
collaboration, enterprises are realizing the importance of introducing
innovative platforms enabling their ‘tech-savvy’ workforce to communicate
effectively, share ideas and best practices, exhibit their work to others and
more importantly discovering experts easily who can provide an easy solution
to a difficult task that is stuck for long time!

Social Networking
has given a new
edge to drive
effective
collaboration in a
corporate’s
environment
…And all this can be easily cultivated by providing
a social platform within an enterprise, which is
interactive and secured.
Public Social Media Platforms – Are they ideal for corporate
environment?
The rise in social networking has given a new edge to improve and
drive effective collaboration in an enterprise. With advent of social
technology, there has been a dramatic transformation in the way
people interact and communicate. And enterprises would want to
harness the power of social interaction to drive collaboration.
However, many enterprises view social collaboration through a wrong
lens. Consumers widely use public social media tools, but deploying
those to employees won’t solve the communication challenges. The
consumer social media applications that are publically available are
not equipped with features that are appropriate for the social
networking at corporate level. At work, people are motivated to get
their job done as quickly and effectively as possible. Using social tools
as designed today, to follow coworkers often becomes more of a time
sink than a time saver.
With the large volume of information and the velocity with which it
flows, the simple task of finding the right information or the right
person at right time to interpret some information is challenging. And
in terms of work process with tight timelines and schedules, it becomes
even more complex.
The traditional and widely used existing enterprise communication
and collaboration tools are just not up to the job of supporting a
collaborative and knowledge sharing culture in an organization. Email the primary communication tool of business is overtaxed and used for
many purposes was simply not designed to do work effectively.
Content management systems are excellent at placing and managing
content but do not facilitate the use of the content within the necessary
business workflow context. Other tools such as instant messengers are
single channel oriented and do not bring people together with data,
content and supporting systems. All of these tools in fact are mostly
standalone and don't help build a knowledge sharing and collaborative
business culture.

By 2016, large
organizations will
consider ESN, the
most essential
means of internal
communication
against email and
telephone

30%

By 2016, large
organizations will
have internal ESN
implemented

50%

By end of 2013
fortune 500
companies would
implement ESN

90%
Source: Gartner, Delliotte
So what’s in there for Enterprise Social Networks?
On the other hand, enterprise social networks really work for the enterprises! A study by a leading research firm
Xxxxxxxxxxxxxxxz b
nnnnnnnnnnnnnnnnnnnn
found that adding social capabilities within organization across business applications such as CRM can bring increase
in sales and staff productivity. Moreover, as the communication flows 360 degree across larger groups of people, the
generic discussions can convert to meaningful action oriented activities and ideas getting exchanged leads to
a breeding culture for innovation.

So what’s there in the Enterprise Social Networks?
Enterprise Social Networks are picking up the pace to become business-critical applications as they
Enterprise social networks areto information sharing while helping remove traditional organizational
This ‘mesh’ of effectively connected
break down the barriers picking up the
pace to become business-critical applications as and internal experts becomes easier and the process is
enterprise harnesses the potential of
silos. With ESN, the discovery of information
they break down the barriers to information
employees resulting to increased
tied to relevant work context.
sharing while helping remove traditional
productivity, drive business performance
organizational silos. With the enterprise social means enabling knowledge discovery and sharing. As
and bring impressive results to an
Deploying ESN across the enterprise simply
network, the discoveryjoininformation and
of and use the network, it begins to function as the foundation of communication
organization.
more employees
internal experts isan enterprise’s process is tied
layer across easier and the existing application portfolio. This paradigm redefines the context of
to relevant work future enterprises. Collaboration in aIn addition to effective collaboration and
SOCIAL for context.
social network transforms from traditional fileknowledge discovery being the primitives of with
centric model to people-centric model that bring people together as binding nodes of network
Deploying these tools across the enterprise
having such network,
information, discussions, ideas and communication connecting them. decision support too is
simply means enabling knowledge discovery and
enabled as an added benefit from a
sharing. As more of effectively connected the
employees join and use enterprise harnesses the potential of employeesdecision to
functioning ESN. Supporting ad hoc resulting
This ‘mesh’
network, it begins to functiondrive business performance and by connecting theresults to an
making bring impressive right team with
increased productivity, as the critical
communication layer across an enterprise’s
the right resources gives employees the
organization.
existing application portfolio. This paradigm
ability to make the best decision based on
redefines the context of SOCIAL for future and knowledgemost relevant information. All these
the discovery being the primitives of having such
In addition to effective collaboration
enterprises. Collaboration in a socialis enabled as an added benefit from aby the ESN leads to
advantages offered functioning ESN. Supporting ad
network, decision support too network
transforms from traditional file-centric model to team with the right resourcessignificant from the
business benefits that are gives employees
hoc decision making by connecting the right
people-centric make the best decision based on the most relevant of ROI and impact the many
perspective information. All these advantages
ability to model that bring people together
as critical nodesthenetwork with business benefits that are significant from perspective of ROI and
functions of an enterprise. Some of the
offered by of ESN leads to information,
discussions, ideasmany functions of an enterprise. There is an are:
and communication
benefits endless list of benefits arising by deploying
impacts the
connectingsome of them are:
ESN, them.

 Increased innovation by crowdsourcing business ideas at one platform
 Faster access to ‘right’ information at ‘right’ time enabling faster decision
making
 Detailed and rich, ‘interactive’ user profiles of individuals enabling easy and
better identification
 Easy reachability to experts to connect for help
 Single platform of communication and broadcasting of announcements
 Reduced communication costs on account of less usage of email
 Easy view and access for senior management to touch base directly with
employees
 Enabling social availability of other enterprise applications that integrates
with it
And for every function in an organization –
whether it’s a front ending or the supporting one,
ESN packages a pool of benefits for them:
W

Sales
Find experts; create
groups to have tips from
experts on how to
tackle complex
opportunities

HR
Communicate and
inform instantly; listen
to the voice of people

Marketing
Share what’s latest in
industry and market;
get fresh ideas &
instant feedback

Announce the planned
upgrades and outages;
inform well in advance

IT

Find like-minded
colleagues and invite
them to be part of the
research to contribute to
development

R&D
Conclusion
Enterprise Social Networks are rapidly
becoming business-critical systems for
companies that want to compete in the new
information-driven and globally connected
environment. Connecting employees with each
other and to relevant data, content, and
enterprise systems; is an important building
block in creating knowledge sharing culture
and a collaborative enterprise. IT leaders must
partner with business leaders to provide
employees with new communication and
collaboration capabilities that are critical for
maintaining employee engagement, driving
knowledge sharing, and fundamentally
changing the way an enterprise drives
productivity.

For further information please write to: info@xavient.com

About Xavient






Headquartered in Simi Valley, CA, Xavient Information Systems (XIS) is a leading provider of global IT and
engineering services and solutions. Since its inception in 2002, Xavient has grown to be a tier-one IT
Professional Services and Solutions provider for telecommunication, broadcasting, manufacturing, retail, and
healthcare companies.
It is the preferred transformation partner across product and vendor evaluation; business process reengineering; outsourcing and off-shoring; product implementation; custom solution development and IT
professional services for several Fortune 1000 companies.
Xavient leverages its proven expertise in Global Delivery Models with centers of excellence in Application
Development, QA & Testing, Managed IT Infrastructure services and IT Application & Production
environment.

California | Georgia | Colorado | Washington |Herndon | Canada |New Delhi | Sri Lanka

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Xavient insight paper_esn

  • 1. Imbibe the power of ESN and unleash the potential of collaboration in your enterprise.
  • 2. Enterprises always look for ways to help employees collaborate with each other more effectively that leads to faster and higher-quality work, which, in turn, drives increased productivity. Though most enterprises keep employee collaboration on top of their corporate agenda, they still lag behind to drive that force to its optimum level! Using traditional approaches for attaining high productivity and innovation among employees are no more beneficial and effective in fast-technology pace and people oriented work space environments. Companies today are under increasing pressure to adapt to change, driven by the shift in technology and behavior of ‘new-age’ employees. The technology shift arising due to the ultra-connected network of people and global business environments created by the explosion of internet usage that pulls information and people together into focus resulting in better connectivity that largely impacts culture, society and business. The other factor - shift in behavior enabled by major trends including the consumerization of IT, the rise of social networking and proliferation of mobile technologies all combined together giving rise to the modern age communication that is faster, clearer and action oriented. Today’s modern age employees exhibit a dynamic adoptive nature. They are prone to new age technology which is absorbing in their behavior to respond to work and doing things in a better way. And in order to achieve the 360 collaboration, enterprises are realizing the importance of introducing innovative platforms enabling their ‘tech-savvy’ workforce to communicate effectively, share ideas and best practices, exhibit their work to others and more importantly discovering experts easily who can provide an easy solution to a difficult task that is stuck for long time! Social Networking has given a new edge to drive effective collaboration in a corporate’s environment
  • 3. …And all this can be easily cultivated by providing a social platform within an enterprise, which is interactive and secured. Public Social Media Platforms – Are they ideal for corporate environment? The rise in social networking has given a new edge to improve and drive effective collaboration in an enterprise. With advent of social technology, there has been a dramatic transformation in the way people interact and communicate. And enterprises would want to harness the power of social interaction to drive collaboration. However, many enterprises view social collaboration through a wrong lens. Consumers widely use public social media tools, but deploying those to employees won’t solve the communication challenges. The consumer social media applications that are publically available are not equipped with features that are appropriate for the social networking at corporate level. At work, people are motivated to get their job done as quickly and effectively as possible. Using social tools as designed today, to follow coworkers often becomes more of a time sink than a time saver. With the large volume of information and the velocity with which it flows, the simple task of finding the right information or the right person at right time to interpret some information is challenging. And in terms of work process with tight timelines and schedules, it becomes even more complex. The traditional and widely used existing enterprise communication and collaboration tools are just not up to the job of supporting a collaborative and knowledge sharing culture in an organization. Email the primary communication tool of business is overtaxed and used for many purposes was simply not designed to do work effectively. Content management systems are excellent at placing and managing content but do not facilitate the use of the content within the necessary business workflow context. Other tools such as instant messengers are single channel oriented and do not bring people together with data, content and supporting systems. All of these tools in fact are mostly standalone and don't help build a knowledge sharing and collaborative business culture. By 2016, large organizations will consider ESN, the most essential means of internal communication against email and telephone 30% By 2016, large organizations will have internal ESN implemented 50% By end of 2013 fortune 500 companies would implement ESN 90% Source: Gartner, Delliotte
  • 4. So what’s in there for Enterprise Social Networks? On the other hand, enterprise social networks really work for the enterprises! A study by a leading research firm Xxxxxxxxxxxxxxxz b nnnnnnnnnnnnnnnnnnnn found that adding social capabilities within organization across business applications such as CRM can bring increase in sales and staff productivity. Moreover, as the communication flows 360 degree across larger groups of people, the generic discussions can convert to meaningful action oriented activities and ideas getting exchanged leads to a breeding culture for innovation. So what’s there in the Enterprise Social Networks? Enterprise Social Networks are picking up the pace to become business-critical applications as they Enterprise social networks areto information sharing while helping remove traditional organizational This ‘mesh’ of effectively connected break down the barriers picking up the pace to become business-critical applications as and internal experts becomes easier and the process is enterprise harnesses the potential of silos. With ESN, the discovery of information they break down the barriers to information employees resulting to increased tied to relevant work context. sharing while helping remove traditional productivity, drive business performance organizational silos. With the enterprise social means enabling knowledge discovery and sharing. As and bring impressive results to an Deploying ESN across the enterprise simply network, the discoveryjoininformation and of and use the network, it begins to function as the foundation of communication organization. more employees internal experts isan enterprise’s process is tied layer across easier and the existing application portfolio. This paradigm redefines the context of to relevant work future enterprises. Collaboration in aIn addition to effective collaboration and SOCIAL for context. social network transforms from traditional fileknowledge discovery being the primitives of with centric model to people-centric model that bring people together as binding nodes of network Deploying these tools across the enterprise having such network, information, discussions, ideas and communication connecting them. decision support too is simply means enabling knowledge discovery and enabled as an added benefit from a sharing. As more of effectively connected the employees join and use enterprise harnesses the potential of employeesdecision to functioning ESN. Supporting ad hoc resulting This ‘mesh’ network, it begins to functiondrive business performance and by connecting theresults to an making bring impressive right team with increased productivity, as the critical communication layer across an enterprise’s the right resources gives employees the organization. existing application portfolio. This paradigm ability to make the best decision based on redefines the context of SOCIAL for future and knowledgemost relevant information. All these the discovery being the primitives of having such In addition to effective collaboration enterprises. Collaboration in a socialis enabled as an added benefit from aby the ESN leads to advantages offered functioning ESN. Supporting ad network, decision support too network transforms from traditional file-centric model to team with the right resourcessignificant from the business benefits that are gives employees hoc decision making by connecting the right people-centric make the best decision based on the most relevant of ROI and impact the many perspective information. All these advantages ability to model that bring people together as critical nodesthenetwork with business benefits that are significant from perspective of ROI and functions of an enterprise. Some of the offered by of ESN leads to information, discussions, ideasmany functions of an enterprise. There is an are: and communication benefits endless list of benefits arising by deploying impacts the connectingsome of them are: ESN, them.  Increased innovation by crowdsourcing business ideas at one platform  Faster access to ‘right’ information at ‘right’ time enabling faster decision making  Detailed and rich, ‘interactive’ user profiles of individuals enabling easy and better identification  Easy reachability to experts to connect for help  Single platform of communication and broadcasting of announcements  Reduced communication costs on account of less usage of email  Easy view and access for senior management to touch base directly with employees  Enabling social availability of other enterprise applications that integrates with it
  • 5. And for every function in an organization – whether it’s a front ending or the supporting one, ESN packages a pool of benefits for them: W Sales Find experts; create groups to have tips from experts on how to tackle complex opportunities HR Communicate and inform instantly; listen to the voice of people Marketing Share what’s latest in industry and market; get fresh ideas & instant feedback Announce the planned upgrades and outages; inform well in advance IT Find like-minded colleagues and invite them to be part of the research to contribute to development R&D
  • 6. Conclusion Enterprise Social Networks are rapidly becoming business-critical systems for companies that want to compete in the new information-driven and globally connected environment. Connecting employees with each other and to relevant data, content, and enterprise systems; is an important building block in creating knowledge sharing culture and a collaborative enterprise. IT leaders must partner with business leaders to provide employees with new communication and collaboration capabilities that are critical for maintaining employee engagement, driving knowledge sharing, and fundamentally changing the way an enterprise drives productivity. For further information please write to: info@xavient.com About Xavient    Headquartered in Simi Valley, CA, Xavient Information Systems (XIS) is a leading provider of global IT and engineering services and solutions. Since its inception in 2002, Xavient has grown to be a tier-one IT Professional Services and Solutions provider for telecommunication, broadcasting, manufacturing, retail, and healthcare companies. It is the preferred transformation partner across product and vendor evaluation; business process reengineering; outsourcing and off-shoring; product implementation; custom solution development and IT professional services for several Fortune 1000 companies. Xavient leverages its proven expertise in Global Delivery Models with centers of excellence in Application Development, QA & Testing, Managed IT Infrastructure services and IT Application & Production environment. California | Georgia | Colorado | Washington |Herndon | Canada |New Delhi | Sri Lanka