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WORKPLACE
INVESTIGATION
TIMELINE
HR/ER obtains a written statement of the complaint
?
HR/ER takes immediate action, if necessary
	
— Ideally, investigations are completed within 1-3
business days after receiving the complaint
HR/ER opens a case to start the investigation
HR/ER nominates an investigator
HR/ER develops a step-by-step plan for
the investigation
HR/ER gathers documents and other tangible evidence
	
— Could include emails, write-ups, assignment logs,
security footage, etc.
HR/ER works to ensure confidentiality and
non-retaliation
	
— Retaliation made up 51.6% of all charges in the 2018
EEOC report
HR/ER interviews the accused and any witnesses
HR/ER evaluates the evidence
HR/ER submits the investigator’s findings in an
objective report
HR/ER makes an equitable decision
HR/ER conducts a disciplinary hearing or puts
corrective measures into effect
HR/ER performs an investigation closure meeting with
each party
	
— How employers respond to complainants
is a key risk factor in psychological injury
HR/ER completes a written investigation summary
HR/ER follows up to gauge if the issue is fully resolved
www.nolo.com/legal-encyclopedia/investigate-workplace-complaint-29475.html
www.hsblawfirm.com/connect/blog/2019/a-checklist-for-conducting-workplace-investigation
www.davidsonmorris.com/workplace-investigation-process/
www.hracuity.com/blog/best-practices-questions-for-complainants-in-a-workplace-investigation
www.hracuity.com/blog/conduct-fair-workplace-investigations
www.hracuity.com/blog/protocols-workplace-investigations