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Working with Individuals Affected by Homelessness: An Empathy-Driven Approach (Dec. 2018)
This document provides a summary of training topics related to homelessness, including: - An overview of different types of homelessness and how trauma can impact brain development and behavior. - A discussion of how traits like mental illness, substance abuse, and trauma history lower the effectiveness of punishment-driven enforcement when working with people experiencing homelessness. - An introduction to using empathy-driven and relationship-based approaches, like building trust through compliments and acts of service, rather than threats or punishment. - Tools and techniques are presented for using psychology and neurochemistry to develop relationships, build voluntary compliance, and resolve issues in a compassionate manner.
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Working with Individuals Affected by Homelessness: An Empathy-Driven Approach (Dec. 2018)
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- 7. Low-Threshold Shelter Registered SexOffender (Youth Victim)
- 8. Low-Threshold Shelter Registered SexOffender (Youth Victim) Criminal Background
- 9. Low-Threshold Shelter Registered SexOffender (Youth Victim) Criminal Background Mental Illness
- 10. Low-Threshold Shelter Registered SexOffender (Youth Victim) Criminal Background Mental Illness Substance Abuse
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- 14. 1. Homelessness Empathy DrivenEnforcement
- 15. 1. Homelessness Empathy DrivenEnforcement 2. Punishment
- 16. 1. Homelessness Empathy DrivenEnforcement 2. Punishment 3. Psychology
- 17. 1. Homelessness Empathy DrivenEnforcement 2. Punishment 4. Tools 3. Psychology
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- 21. 50% = 2Weeks or Less
- 22. 50% = 2Weeks or Less 40% = 2 Weeks – 1 Year
- 23. 50% = 2Weeks or Less 40% = 2 Weeks – 1 Year 10% = More than 1 Year
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- 27. Prefrontal Cortex & Hippocampus •Decision making
- 28. Prefrontal Cortex & Hippocampus •Decision making • Abstract thought
- 29. Prefrontal Cortex & Hippocampus •Decision making • Abstract thought • Context (time/place)
- 30. Prefrontal Cortex & Hippocampus •Decision making • Abstract thought • Context (time/place) • Mood regulation
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- 32. Amygdala • Fight orflight
- 33. Amygdala • Fight orflight • Fear memories
- 41. I wonder howmuch leopards weigh?
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- 49. Effects of Trauma •Damages Prefrontal Cortex and Hippocampus
- 50. Effects of Trauma •Damages Prefrontal Cortex and Hippocampus • Amygdala becomes hyperactive
- 51. Effects of Trauma •Damages Prefrontal Cortex and Hippocampus • Amygdala becomes hyperactive • Amygdala suppresses Prefrontal Cortex and Hippocampus
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- 54. Consequences • “Misperceive threatstimuli” • Difficulty “self-regulating emotion”
- 55. Consequences • “Misperceive threatstimuli” • Difficulty “self-regulating emotion” • Impulsive
- 59. You have a $1.00fine on your account.
- 60. You have a $1.00fine on your account.
- 61. @$@@#! $!$@$!!!! !!!!!!!!!! You have a $1.00fine on your account.
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- 68. Traits that LowerEffectiveness of Punishment
- 69. Traits that LowerEffectiveness of Punishment Mental Illness
- 70. Traits that LowerEffectiveness of Punishment Mental Illness Substance Abuse
- 71. Traits that LowerEffectiveness of Punishment Mental Illness Substance Abuse Trauma
- 72. Traits that LowerEffectiveness of Punishment Mental Illness Substance Abuse Trauma Shortened Time Horizon
- 73. Traits that LowerEffectiveness of Punishment Mental Illness Substance Abuse Trauma Shortened Time Horizon “Habituated to Punishment”
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- 105. Relationship “Builders” Compliments Questions Deeds
- 106. Relationship “Builders” Compliments Questions Deeds Touch
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- 109. Relationship “Destroyers” Criticism Defensiveness
- 110. Relationship “Destroyers” Criticism Defensiveness Stonewalling
- 111. Relationship “Destroyers” Criticism Defensiveness Stonewalling Contempt
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- 116. “Slow is smooth. Smoothis fast.”
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- 140. To get weeklyemail tips: HomelessLibrary.com/Email
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Editor's Notes
- #13 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #26 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #27 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #28 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #29 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #30 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #31 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #32 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #33 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #34 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #35 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #36 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #37 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #38 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #39 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #40 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #41 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #42 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #43 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #44 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #45 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #46 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #47 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #48 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #49 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #50 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #51 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #52 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #53 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #54 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #55 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #56 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #57 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #58 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #59 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #60 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #61 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #62 Reciprocity Examples: - Someone buys you a beer - Someone takes your shift Caveats: - Perceived, not actual - Negative stronger than positive by about a factor of 5 Results in “Reciprocity math” (5 x 5 x 5) Feuds, gang fights, wars, etc. If I could change one thing I would make it 1:1 The bible tried: Eye for an eye
- #75 New paradigm Punishment-driven vs. empathy driven chart The key is HOW you enforce the rules
- #76 New paradigm Punishment-driven vs. empathy driven chart The key is HOW you enforce the rules
- #77 New paradigm Punishment-driven vs. empathy driven chart The key is HOW you enforce the rules
- #78 New paradigm Punishment-driven vs. empathy driven chart The key is HOW you enforce the rules
- #79 New paradigm Punishment-driven vs. empathy driven chart The key is HOW you enforce the rules
- #114 Four stages of conflict Plus mindset
- #115 Four stages of conflict Plus mindset
- #118 Four stages of conflict Plus mindset
- #133 Four stages of conflict Plus mindset
- #135 Four stages of conflict Plus mindset
- #138 Four stages of conflict Plus mindset
- #140 Remember: 1) Homeless people are exactly like you, except communication style, experiences, worldview, triggers 2) Punishment-driven enforcement is dominant model but not effective with homeless patrons 3) Empathy-driven enforcement is better 4) You all have tools. Hopefully you learned a few more. Go practice them! Thank you for everything you do!
- #141 How to ask someone to leave 1) Take a minute to listen 2) Make it clear you don’t think negatively 3) Offer a fresh start 4) Be sad about it 5) Use baby steps