The document discusses the importance of observability in addressing business and operational challenges, particularly within the hybrid cloud and software-defined infrastructure. It highlights the necessity for enhanced staff efficiency and resource utilization in IT operations and software engineering, emphasizing the role of machine learning in achieving scalable observability. Additionally, it outlines the significant challenges faced by developers and IT operators in the cloud-native landscape, underscoring the critical need for effective observability solutions.

1. Why Observability is Key to
Solving Business and
Operational Challenges
Gagan Singh
VP Product Marketing
Elastic
Torsten Volk
Managing Research Director
Enterprise Management Associates

2. Watch the On-Demand
Webinar
https://info.enterprisemanagement.com/wh
y-observability-is-key-webinar-ws

3. Featured Speakers
© 2021 Enterprise Management Associates, Inc. 3
| @ema_research
Gagan Singh
VP Product Marketing
Elastic
Torsten Volk
Managing Research Director
Enterprise Management Associates
With over 15 years of enterprise IT experience,
Torsten helps end users and vendors leverage the
opportunities presented by today's hybrid cloud
and software-defined infrastructure environments in
combination with advanced machine learning.
Torsten specializes in topics that lead the way from
hybrid cloud and the software-defined data center
(SDDC) toward a business-defined concept of
enterprise IT.
With over 20 years of experience with companies
such as Cisco, New Relic, and Elastic, Gagan brings
a rich depth of knowledge in the IT and DevOps
industry. At Elastic, he leads efforts for the adoption
of observability solutions on the Elastic platform.

4. Why Observability is Key to
Solving Business and
Operational Challenges
EMA Top 3 Webinar
October 2021

5. 50%
Average
productivity of
software
engineers, SREs,
and IT operators.
CURRENT STAFF
EFFICIENCY
50%
Average Utilization
level of data center
and public cloud
infrastructure.
CURRENT INFRASTRUCTURE
EFFICIENCY
Business Goal
Deliver higher quality products in a
faster, cheaper, and more
innovative manner than the
competition.
Key Requirements
Maximize staff efficiency and
infrastructure resource utilization in data
center and public cloud.
EMA Data Research Data
Microservices, containerization, public cloud,
and application transformation have boosted
observability to the top of the list of
enterprise priorities in software engineering,
IT operations, security, and site reliability
engineering.
Why Observability Is Key
Observability is the number-one DevOps
challenge in 2021.
YoY Increase in observability-related
developer challenges.
Estimated daily time spent by SREs on
finding decision-relevant data

6. AI
493% increase in the number
of cloud native technologies
between 2016 and 2021
45% of SRE time
spent on searching
for actionable data
250 API changes on
AWS, Azure, and
Google Cloud
Machine Learning Is Critical for Scalable Observability
• Anomaly detection
• Continuous optimization
• Dependency detection
• Topic categorization
• Problem clustering

7. Observability Is
Number One in the
CNCF Landscape
EMA Research Facts
Software Releases could …
… be 70% faster
… have 4x more features
Top 25 CNCF Products by Number of GitHub Stars

8. The Cloud-Native
Universe: Choice
Brings Complexity
The Cloud Native Application Stack

9. Different Kubernetes Problems on Different Clouds
Kubernetes on Google Kubernetes on Azure Kubernetes on AWS
Infrastructure Integration Infrastructure Integration Infrastructure Integration

10. Complexity Brings Challenges for Dev and Ops
Categorization of 50,000 developer questions asked on the Stackoverflow support forum in Q2, 2021
Developer Challenges IT Operations Challenges
Categorization of 50,000 IT operator questions asked on the Serverfault support forum in Q2, 2021

11. Elastic
Observability
MULTI-CLOUD CLOUD HYBRID DATA CENTER WORKSTATION

12. Drive MTTR
toward zero

13. Internet
Frictionless onboarding
Front End Load Generator
Ad Service
Checkout Service
Cart
Service
Currency
Service
Recommendation
Service
Product
Catalog
Redis
Cach
Email
Service
Payment
Service
Shipping
Service
K8s
RUM and
Synthetics!
APM at every
service layer
Metrics and
logs at every
service layer

14. Elastic Agent and
Integrations

15. Real Life
Problems
from 52
Distributed
Deployments
Quotes on the Problem Impact

16. Observability
Is Key
Importance of Observability, Availability, and
Security for DevOps Engineers

17. Observability Brings Continuous
Optimization

18. EMA
Perspective