WhatsForce - Unifying Salesforce and WhatsApp

WhatsForce Connect – WhatsApp for Salesforce Unify WhatsApp conversations, customer data, and Salesforce workflows in one connected experience. WhatsForce Connect by AwsQuality is a ready-to-install WhatsApp for Salesforce solution that brings WhatsApp conversations, messaging automation, and campaign communication directly into Salesforce. It helps sales, service, marketing, and IT teams manage customer interactions without constantly switching between platforms. Connect WhatsApp with Salesforce WhatsForce Connect allows Salesforce users to access WhatsApp conversations directly from Lead and Contact records through a native Lightning Web Component (LWC). Teams can view and respond to customer messages while staying within Salesforce, helping maintain context throughout the customer journey. Key Capabilities WhatsApp Chat on Lead & Contact Records View and respond to WhatsApp conversations directly from Salesforce records, keeping customer communication connected to CRM data. Salesforce Flow Automation Use supported WhatsApp messaging capabilities with Salesforce Flow and invocable actions to automate communication based on business processes and customer events. Campaign-Linked Bulk Messaging Connect supported WhatsApp messaging activities with Salesforce Campaigns, helping teams manage targeted communication and maintain better visibility into messaging activity. Marketing Cloud Integration Organizations using Salesforce Marketing Cloud can incorporate WhatsApp into broader engagement workflows through supported Journey Builder and Automation Studio integration paths. Unified Conversation Experience Keep WhatsApp conversations closer to customer records, giving teams greater context when managing sales opportunities, service requests, and customer engagement. Simple Deployment Journey WhatsForce Connect is designed as an existing Salesforce solution rather than requiring businesses to build a WhatsApp integration from scratch. The deployment process can follow: Install → Configure → Connect → Test → Pilot → Scale Organizations can begin in a Salesforce sandbox, validate the connection, test messaging workflows, run a controlled pilot, and expand toward production. Built for Modern Salesforce Teams Sales teams can communicate with Leads and Contacts through WhatsApp while remaining inside Salesforce. Service teams can access previous conversations and respond with greater customer context. Marketing teams can connect supported WhatsApp messaging with Salesforce Campaigns and automation. Salesforce administrators and IT teams can work with an established integration framework instead of developing the entire solution from the ground up. Why WhatsForce Connect? Disconnected messaging can create fragmented customer history, manual processes, application switching, and limited visibility into customer engagement. WhatsForce Connect helps bring WhatsApp communication closer to the Salesforce environment your teams already use.