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wwwwww..ebbnn..euu 
European Business Innovation Center Network 
Quality System 
Dutch Incubation Forum 
November 12, 2014 
Clarelisa Camilleri
www.ebn.eu 
EU|BIC 
Trademark 
1984 
2014 
When? 
The only officially-recognised standard of innovation-based 
quality system recognised by the European Union
www.ebn.eu 
Where?  155 Certified 
EU|BICs 
Albania 
Austria 
Belgium 
Bosnia and 
Herzegovina 
Brazil (soon to 
come) 
Bulgaria 
Cape Verde 
Chili 
China 
Croatia 
Cyprus 
Czech Republic 
Egypt 
Estonia 
Finland 
France 
French Guiana 
Germany 
Greece 
Guadeloupe 
Hungary 
Ireland 
Italy 
Jordan 
Kosovo 
Lebanon 
Luxembourg 
Netherlands 
Norway 
Poland 
Portugal 
Russian Federation 
Slovak Republic 
Slovenia 
Spain 
Sweden 
Switzerland 
Taiwan 
Tunisia 
United Arab 
Emirates 
United Kingdom 
West Bank and Gaza 
Strip
www.ebn.eu 
EU|BIC Statistics
www.ebn.eu 
The EU|BIC quality process 
• Peer to peer 
assistance 
• Benchmarking 
• Quality assurance 
• Driving updates 
• Evaluation program 
• Benchmarking 
•Observatories 
• Rigorousness 
• Flexibility 
EU|BIC 
Quality 
Mark 
Criteria 
Self 
Assessment 
Questionnaire 
Audits 
BIC Quality 
Mark 
Committee
“The complexity of each different situation, 
varies along with the variety of the European, 
and recently also extra-European, regions. 
Different actors, different ecosystems, 
different entrepreneurial communities, 
require different support models. Therefore 
we need to adopt an attitude which is both 
rigid, as the criteria need to be met, and 
open, as we need to acknowledge that there 
are many different ways through which the 
www.ebn.eu 
criteria can be met.” 
Lennard Drogendijk, CEO 
BDF, The Netherland and 
past member of the 
BQMC
www.ebn.eu 
Self-Assessment Questionnaire 
…Completely renovated 
EU-BIC 
Profile 
Key Process & 
Performance 
Indicators 
Qualitative 
Information 
The Service 
Value Chain 
End Users’ 
Profiling
www.ebn.eu 
Qualitative Aspect
Possibility to be compared 
to: 
The EU|BICs in the country 
The Full EBN EU|BIC 
Network 
Benchmarking 
A group of 10 EU|BICs 
₋ Same size range (staff) 
₋ Closest income 
www.ebn.eu 
Benchmarking
www.ebn.eu 
KPI: Dealflow
www.ebn.eu 
KPI: Job Creation
www.ebn.eu 
Financial Assessment: Income
www.ebn.eu 
Annual Observatories 
..Report the efficiency of the network 
• PBP : 12 to 16 months 
• ROI: 4,43 to 8 
• VFM
“EU|BICs continuously invest in the 
development of up-to-date services to ensure 
that the business support value chain (from 
entrepreneurship awareness raising to the 
expansion phase of a start-up) is fully delivered 
with skilled staff, robust methods, mutualized 
good practices and constant monitoring” 
www.ebn.eu 
 Special Report form the European Court of 
Auditors
www.ebn.eu 
Benefits? 
• Higher visibility and credibility 
• Interlocutor at local , national and international 
level 
• Become part of a selected community 
• Helps partner with relevant organizations and 
institutions 
• Access the only existing database on the incubation 
and acceleration industry 
• Building of trust and confidence among 
practitioners at international level
www.ebn.eu 
26-27 
November 
Munich, 
Germany
wwwwww..ebbnn..euu 
Thank you! 
Clarelisa Camilleri 
Quality Assistant 
clarelisa.camilleri@ebn.eu

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Werksessie 3 dif14 - Clarelisa Camilleri - ebn - 12-11-14

  • 1. wwwwww..ebbnn..euu European Business Innovation Center Network Quality System Dutch Incubation Forum November 12, 2014 Clarelisa Camilleri
  • 2. www.ebn.eu EU|BIC Trademark 1984 2014 When? The only officially-recognised standard of innovation-based quality system recognised by the European Union
  • 3. www.ebn.eu Where?  155 Certified EU|BICs Albania Austria Belgium Bosnia and Herzegovina Brazil (soon to come) Bulgaria Cape Verde Chili China Croatia Cyprus Czech Republic Egypt Estonia Finland France French Guiana Germany Greece Guadeloupe Hungary Ireland Italy Jordan Kosovo Lebanon Luxembourg Netherlands Norway Poland Portugal Russian Federation Slovak Republic Slovenia Spain Sweden Switzerland Taiwan Tunisia United Arab Emirates United Kingdom West Bank and Gaza Strip
  • 5. www.ebn.eu The EU|BIC quality process • Peer to peer assistance • Benchmarking • Quality assurance • Driving updates • Evaluation program • Benchmarking •Observatories • Rigorousness • Flexibility EU|BIC Quality Mark Criteria Self Assessment Questionnaire Audits BIC Quality Mark Committee
  • 6. “The complexity of each different situation, varies along with the variety of the European, and recently also extra-European, regions. Different actors, different ecosystems, different entrepreneurial communities, require different support models. Therefore we need to adopt an attitude which is both rigid, as the criteria need to be met, and open, as we need to acknowledge that there are many different ways through which the www.ebn.eu criteria can be met.” Lennard Drogendijk, CEO BDF, The Netherland and past member of the BQMC
  • 7. www.ebn.eu Self-Assessment Questionnaire …Completely renovated EU-BIC Profile Key Process & Performance Indicators Qualitative Information The Service Value Chain End Users’ Profiling
  • 9. Possibility to be compared to: The EU|BICs in the country The Full EBN EU|BIC Network Benchmarking A group of 10 EU|BICs ₋ Same size range (staff) ₋ Closest income www.ebn.eu Benchmarking
  • 13. www.ebn.eu Annual Observatories ..Report the efficiency of the network • PBP : 12 to 16 months • ROI: 4,43 to 8 • VFM
  • 14. “EU|BICs continuously invest in the development of up-to-date services to ensure that the business support value chain (from entrepreneurship awareness raising to the expansion phase of a start-up) is fully delivered with skilled staff, robust methods, mutualized good practices and constant monitoring” www.ebn.eu  Special Report form the European Court of Auditors
  • 15. www.ebn.eu Benefits? • Higher visibility and credibility • Interlocutor at local , national and international level • Become part of a selected community • Helps partner with relevant organizations and institutions • Access the only existing database on the incubation and acceleration industry • Building of trust and confidence among practitioners at international level
  • 16. www.ebn.eu 26-27 November Munich, Germany
  • 17. wwwwww..ebbnn..euu Thank you! Clarelisa Camilleri Quality Assistant clarelisa.camilleri@ebn.eu