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About Edgewater Technology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Insurance Industry Practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Web 2.0?
The Challenge: Can it work for Insurance?  “ I can’t see any way that I’m going to see insurance as a social experience” “ I think our relationship with an insurance company is necessarily adversarial and one of mutual mistrust. Therefore it is impervious to social tools” Jeff Jarvis, his blog, 4/26/08 Overall, without surprise, the insurance industry has not adopted social tools.  Jeremiah Owiang, on his blog. 4/26/08
This is NOT Web 2.0 for insurance
Web 2.0 is an  attitude , not a technology . It’s about enabling and encouraging participation through open applications and services.
Web 2.0 Primary Components
Spheres of Web 2.0 Activities and Benefits Collaboration and Engagement Social Activity and Interaction Ease of doing Business ,  Anytime, Anywhere. Customer Satisfaction , Loyalty, reduced costs Build Relationships , get immediate feedback and gain Loyalty  Visibility into Trends , opinions and problems.  A chance to influence. Better Service  and understanding of products and options Outlet to opinions , Risk Prevention advice and self expression For Customers For Insurers Self Service
Insurance Web Communication and Collaboration Landscape Public Website Agent White Label Client Self Service Agent Portal Client Self Service Employee Portal Insurance Related Public Forums Agent Collaboration: blogs, forums Employee Collaboration Client Collaboration Public Collaboration Agent - Client Collaboration Agent Blogs and Forums
Insurance Web 2.0 Trends and Opportunities
Agent Engagement & Collaboration  Solicit Ideas and innovations Enhance portals with collaboration features
Our Mortal Enemy – Information Silos
What is a Mashup?
Enterprise Mashup Source: Visual Fusion
Insurance Mashups Risk Management Case Management Billing Policy Management Rating Collections Front Office Insurance Mashup Agent Client Insurer External Players
Social, Mobile and Location based applications ,[object Object],[object Object],Iphone / Android Facebook / MySpace Be where your users are
Alternative Business Models ,[object Object],[object Object],[object Object],[object Object],http://www.peertopeerinsurance.com/
Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Web 3.0 – The Semantic Web?

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Web 2.0 in the Insurance Organization

  • 1.  
  • 2.
  • 3.
  • 4. What is Web 2.0?
  • 5. The Challenge: Can it work for Insurance? “ I can’t see any way that I’m going to see insurance as a social experience” “ I think our relationship with an insurance company is necessarily adversarial and one of mutual mistrust. Therefore it is impervious to social tools” Jeff Jarvis, his blog, 4/26/08 Overall, without surprise, the insurance industry has not adopted social tools. Jeremiah Owiang, on his blog. 4/26/08
  • 6. This is NOT Web 2.0 for insurance
  • 7. Web 2.0 is an  attitude , not a technology . It’s about enabling and encouraging participation through open applications and services.
  • 8. Web 2.0 Primary Components
  • 9. Spheres of Web 2.0 Activities and Benefits Collaboration and Engagement Social Activity and Interaction Ease of doing Business , Anytime, Anywhere. Customer Satisfaction , Loyalty, reduced costs Build Relationships , get immediate feedback and gain Loyalty Visibility into Trends , opinions and problems. A chance to influence. Better Service and understanding of products and options Outlet to opinions , Risk Prevention advice and self expression For Customers For Insurers Self Service
  • 10. Insurance Web Communication and Collaboration Landscape Public Website Agent White Label Client Self Service Agent Portal Client Self Service Employee Portal Insurance Related Public Forums Agent Collaboration: blogs, forums Employee Collaboration Client Collaboration Public Collaboration Agent - Client Collaboration Agent Blogs and Forums
  • 11. Insurance Web 2.0 Trends and Opportunities
  • 12. Agent Engagement & Collaboration Solicit Ideas and innovations Enhance portals with collaboration features
  • 13. Our Mortal Enemy – Information Silos
  • 14. What is a Mashup?
  • 15. Enterprise Mashup Source: Visual Fusion
  • 16. Insurance Mashups Risk Management Case Management Billing Policy Management Rating Collections Front Office Insurance Mashup Agent Client Insurer External Players
  • 17.
  • 18.
  • 19.
  • 20. Web 3.0 – The Semantic Web?

Editor's Notes

  1. In the next 20 minutes I’d like to focus on the relevancy of Web 2.0 for insurers and talk about trends and opportunities we see for insurance specific solutions.