SlideShare a Scribd company logo
Watch Out! …
Your competitors are securing your prime customers :
Here is what you can do?
…an invenio business solutions presentation
Re-think the art of manipulating customer
decisions/feedback/complaints/experience?
Thus extending the value of your organisation’s products & services?
However…
It’s all about your customer, and why is this important? Because when a
customer has a business problem what do they see?
How do we…
How do you…
Push the boundaries of your organisation to increase growth?
Your customer sees millions of
products and services
But what does the customer actually
need?
Their need is your business!
What the customer needs is a specific product or service, one
solution to serve the purpose.
Hence the world is all about
Small data
BIG DATA is USELESS!
Big data is about:
 Large groups of people
 Large behaviours
Your business is all about you connecting to your customer:
 You need to use small data for a competitive advantage
 It’s not about presenting a billion items and your exploding
inventory or your encyclopaedia of solutions
 It’s about presenting a highly relevant experience for your
customer, using this small data
Rather than focus on data, you need
to focus on the use of this data.
 To meet user’s needs - ENGAGE
 Influence the customer’s buying decision across
multiple channels
 Merge customer experience across on-line and off-
line platforms
Connect the data dots…
Connecting the silos of analytics to allow
actions(ENGAGEMENT) i.e.
 Provide the most useful information at every point
in their decision journey
 Offer the easiest possible path to purchase
We can help with
the changes in the way
consumers are making
decisions
perfect an
integrated analytical
engine, combining data
from every source.
Today, Invenio delivers SAP Solutions to customers in:
• United Kingdom
• Ireland
• France
• Italy
• Germany
• Austria
• Netherlands
• Belgium
• Finland
• Sweden
• Denmark
• Norway
Europe
• India
• Malaysia
• Singapore
• Thailand
• Sri Lanka
Asia-Pacific
• Egypt
• Dubai
• Saudi Arabia
Africa & Middle East
• United States
• Canada
North America
thanks for watching
+44 (0)330 440 1800
info@invenio-solutions.com
http://invenio-solutions.com/
@invenio_sap
For more details contact us by using the details below

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Columbus Data & Analytics Wednesdays - June 2024
 

Watch out, Your competitors are securing your prime customers : Here is what you can do!

  • 1. Watch Out! … Your competitors are securing your prime customers : Here is what you can do? …an invenio business solutions presentation
  • 2. Re-think the art of manipulating customer decisions/feedback/complaints/experience? Thus extending the value of your organisation’s products & services? However… It’s all about your customer, and why is this important? Because when a customer has a business problem what do they see? How do we… How do you… Push the boundaries of your organisation to increase growth?
  • 3. Your customer sees millions of products and services But what does the customer actually need?
  • 4. Their need is your business! What the customer needs is a specific product or service, one solution to serve the purpose. Hence the world is all about Small data
  • 5. BIG DATA is USELESS! Big data is about:  Large groups of people  Large behaviours Your business is all about you connecting to your customer:  You need to use small data for a competitive advantage  It’s not about presenting a billion items and your exploding inventory or your encyclopaedia of solutions  It’s about presenting a highly relevant experience for your customer, using this small data
  • 6. Rather than focus on data, you need to focus on the use of this data.  To meet user’s needs - ENGAGE  Influence the customer’s buying decision across multiple channels  Merge customer experience across on-line and off- line platforms
  • 7. Connect the data dots… Connecting the silos of analytics to allow actions(ENGAGEMENT) i.e.  Provide the most useful information at every point in their decision journey  Offer the easiest possible path to purchase
  • 8.
  • 9. We can help with the changes in the way consumers are making decisions perfect an integrated analytical engine, combining data from every source.
  • 10. Today, Invenio delivers SAP Solutions to customers in: • United Kingdom • Ireland • France • Italy • Germany • Austria • Netherlands • Belgium • Finland • Sweden • Denmark • Norway Europe • India • Malaysia • Singapore • Thailand • Sri Lanka Asia-Pacific • Egypt • Dubai • Saudi Arabia Africa & Middle East • United States • Canada North America
  • 11. thanks for watching +44 (0)330 440 1800 info@invenio-solutions.com http://invenio-solutions.com/ @invenio_sap For more details contact us by using the details below