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Sarah Brooks | Veterans Affairs | @sarahbbrooks
Julia Kim | Veterans Affairs |
Busting Stereotypes
Veterans, VA and CX
October 3rd, New York City
Credit: Metropolitan Transit Authority
Veterans Experience
Veterans Experience
Predictable
Be transparent, set expectations
Consistent
Have systems in place to achieve minimum
standards
Easy
Make it easy to be a customer
Credit: Metropolitan Transit Authority
Veterans Experience
9
Sarah Brooks | Veterans Affairs | @sarahbbrooks
Julia Kim | Veterans Affairs |
Thank You
October 3rd, New York City

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