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Using Data Science to
Transform OpenTable Into Your
Local Dining Expert
Pablo Delgado @pablete
Sudeep Das @datamusing
• Over 32,000 restaurants worldwide
• more than 760 million diners seated since 1998,
representing more than $30 billion spent at partner
restaurants
• Over 16 million diners seated every month
• OpenTable has seated over 190 million diners via a
mobile device. Almost 50% of our reservations are made
via a mobile device
• OpenTable currently has presence in US, Canada,
Mexico, UK, Germany and Japan
• OpenTable has nearly 600 partners including Facebook,
Google, TripAdvisor, Urbanspoon, Yahoo and Zagat.
2
OpenTable
the world’s leading provider of online restaurant
reservations
At OpenTable
we aim to power
the best dining
experiences!
Ingredients of a
magical experience
Understanding the diner Understanding the restaurant
Building up a profile of you as a
diner from explicit and implicit
signals - information you have
provided, reviews you have
written, places you have dined at
etc.
What type of restaurant is it?
What dishes are they known for?
Is it good for a date night/ family
friendly/ has amazing views etc.
What’s trending?
Connecting the dots
we have a wealth
of data
30 million reviews
diner
requests and
notes
menus
external
ratings,
searches and
transactions
images
Making
meaningful
recommendation
7
diner-restaurant
Interactions
restaurant metadata
The basic ingredients
user metadata
ratings|searches|reviews
…
cuisine|price range|hours|topics
…
user profile
Making
recommendations
starts with collecting
the signal
9
• We are mining log data all the way back to 2010 with Spark
• The result is to compute the number of times each user has searched for a
restaurant.
SingleSearches(timestamp, rid, uid, reservationSlot,
partySize)
2014-01-01 08:00:13 W3SVC1554668004 10.20.20.77 GET /opentables.aspx t=rest&r=11671&m=212&p=2&d=12/31/2013%2011:30:00%20PM&scpref=100 2020 -
64.145.88.235 Mozilla/5.0+(iPad;+CPU+OS+7_0_4+like+Mac+OS+X)+AppleWebKit/537.51.1+(KHTML,+like+Gecko)+Version/7.0+Mobile/11B554a+Safari/
9537.53GCSCU_1011230515163_H2=C=1011230515163.apps.googleusercontent.com:S=9cbd7893239881e8ac1f50262ff8508463c7b337.gSm24muLAXog5z3_.c2f1:I=
1388563131:X=1388649531;+__qca=P0-1372117488-1388563123763;+aCKE=e1722c4c-644b-413e-8173-
d9d5288b1682;+ftc=x=01%2f01%2f2014+11%3a00%3a10&p1=100&p1q=m%3d212%26mn%3d1075%26ref%3d13573%26sp
%3dppc_b_Anchorage_nontm&rf1=13573&rf2=13573&er=11671 302 0 0
Old data format: ETL with Spark
10
{“userId”:"xxxxxxxx","event":"personalizer_search","query_longitude":-77.16816,"latitude":38.918159,"req_attribute_tag_ids":
["pizza"],"req_geo_query":"Current Location”,"sort_by":"best","longitude":-77.168156,"query_latitude":38.91816,"req_forward_minutes":
30,"req_party_size":2,"req_backward_minutes":30,"req_datetime":"2015-06-02T12:00","req_time":"12:00","res_num_results":
784,"calculated_radius":5.466253405962307,"req_date":"2015-06-02"},"type":"track","messageId":"b4f2fafc-
dd4a-45e3-99ed-4b83d1e42dcd","timestamp":"2015-06-02T10:02:34.323Z"}
New data format: ETL with Spark
11
KafkaUsers
backups
Query/Processing Layer
Spark SQL
Spark Streaming
Spark MLlib
JSON
Data Products
12
http://en.wikipedia.org/wiki/File:Collaborative_Filtering_in_Recommender_Systems.jpg
There are various approaches to
making meaningful recommendations
13
Neighborhood-based CF
Item/Item or Restaurant Similarity
Item-Based Collaborative Filtering Recommendation Algorithms
(Sarwar et al., 2001)
14
We use the Jaccard Index as a measure of
similarity
J(A, B) =
|A  B|
|A [ B| +
where is a shrinkage parameter to penalize item pairs that have too few users.
15
Recommendations: Restaurant
Similarity
16
17
Matrix Factorization:
Explicit ratings
Restaurant_1 Restaurant_2 … Restaurant_M
Diner_1 5 ? … 3
Diner_2 ? 3 … ?
… … … …
Diner_N 4 4 … 1
Explicit Case: Use ratings
U
V
'
Ndiners
Nfactors
Nfactors
X
Nrestaurants
Matrix
Factorization
18
Matrix Factorization:
Implicit preferences
Restaurant_1 Restaurant_2 … Restaurant_M
Diner_1 50 ? … 100
Diner_2 ? 1 … ?
… … … …
Diner_N 3 30 … 1
Collaborative Filtering for Implicit Feedback Datasets
(Hu, Koren, Volinsky 2008)
Confidence Matrix
Binary
Preference
Matrix
19
Matrix Factorization:
Implicit preferences
Collaborative Filtering for Implicit Feedback Datasets (Hu, Koren, Volinsky 2008)
20
Evaluation / Hyperparameter tuning
with Precison@K
Interactions
Users
Holdout set
Training set
21
Hyperparameter tuning using Precision@K
Precision@8 = 3/8
1
m
mX
i=1
Precision@K(i)
Precision@K =
1
K
|topK  holdout|
22
Ensemble of item-similarity and MF-based
recommendations
Weighted mean inverse rank
¯a = ↵ 1
r1
+ (1 ↵) 1
r2
23
Ensemble parameter is a function of the
user support
Purely Item Similarity
Purely Model based
24
Mining Content for
Recommendations
26
Our reviews are rich and verified,
and come in all shapes and sizes
Superb!
This really is a hidden gem and I'm not sure I
want to share but I will. :) The owner, Claude,
has been here for 47 years and is all about
quality, taste, and not overcharging for what he
loves. My husband and I don't often get into
the city at night, but when we do this is THE
place. The Grand Marnier Souffle' is the best
I've had in my life - and I have a few years on
the life meter. The custard is not over the top
and the texture of the entire dessert is superb.
This is the only family style French restaurant
I'm aware of in SF. It also doesn't charge you
an arm and a leg for their excellent quality and
that also goes for the wine list. Soup, salad,
choice of main (try the lamb shank) and choice
of dessert - for around $42 w/o drinks.
Many restaurants have thousands of reviews.
27
We expect diner reviews to be broadly
composed of a handful of broad themes
Food &
Drinks
Ambiance Service
Value for
Money
Special
occasions
This motivated diving into the reviews with topic modeling
28
We approached the problem from the point of view
of summarizing each restaurant using its reviews
Analyze the corpus of reviews in a
geographic region to learn topics
Classify topics into categories
(food, ambiance, service etc…)
Map topics back to restaurants
For each restaurant and a
topic, surface relevant reviews
29
We applied non-
negative matrix
factorization to
learn topics …
• stopword removal
• vectorization
• TFIDF
• NNMF
30
… and obtained a pretty clean set of topics
31
Topics fell nicely into categories
DrinksFood Ambiance
32
Topics fell nicely into categories
ServiceValue Occasions
Topics
to
Insights
34
Our topics reveal the unique aspects of each
restaurant without having to read the reviews …
Each
review for a
given
restaurant
has certain
topic
distribution
Combining
them, we
identify the
top topics
for that
restaurant.
Looking at the
topics and the
top reviews
associated with it
, we know
Espetus
Churrascaria is
not just about
meat and steak,
but has good
salad as well!
The service is top
notch, its kid
friendly, and
people go for
special
occasions, …
36
… while Fog
Harbor Fish
House is not
just about
fish, crab and
local
seafood, but
boasts an
excellent
view of the
bay, specially
during
sunset!
37
• Rendle (2010) www.libfm.org
Including everything + context:
Factorization Machines
W
O
RK
IN
PRO
G
RESS
Sentiment
&
Snippets
39
Sentiments - we use ratings as labels
for positive and negative sentiments
Ingredients of a stellar experience
40
Sentiments - we use ratings as labels
for positive and negative sentiments
Ingredients of a terrible experience
41
Training on
Spark
42
We are using nlp+sentiments to
surface relevant snippets around tags
43
The model knows that “to die for”, “crispy”, “moist”
are actually indicative of positive sentiment when it
comes to food!
•The lobster and avocado eggs Benedict are to die for.
• We finished out meal with the their blackberry bread pudding which was so moist
and tasty.
•The pork and chive dumplings were perfectly crispy and full of flavor.
•I had the Leg of Lamb Tagine and it was "melt in-your-mouth" wonderful.
•… we did our best with the scrumptious apple tart and creme brulee.
•My husband's lamb porterhouse was a novelty and extremely tender.
•We resisted ordering the bacon beignets but gave in and tried them and were glad we
did---Yumm! …
Some early
exploration
with
Word2Vec
45
bouillabaisse
muscles
diavalo
linguini
clams
mussels
diavlo
pescatore
risotto
linguine
pescatora
seafood
rissoto
diabolo
mussles
ciopino
swordfish
mussel
fettuccine
gumbo
brodetto
ciopinno
capellini
cockles
langostines
cannelloni
rockfish
bisques
diavolo
cockle
stew
shrimp
prawns
fettucine
cardinale
bouillabaise
pasta
jambalaya
chippino
Find synonyms for
“cioppino”
46
Wine pairings with
Word2Vec !
Halibut: Chardonnay
Lamb: ?
47
Halibut: Chardonnay
Lamb: Zinfandel
Wine pairings with
Word2Vec !
48
Harris’
Steakhouse in
Downtown area
~v(Harris’) + ~v(jazz)
Broadway
Jazz Club
Steakhouse
with live jazz
~v(Harris’) + ~v(patio)
~v(Harris’) + ~v(scenic) Celestial
Steakhous
e
Steakhouse
with a view
Patio at
Las
Sendas
Steakhouse
with amazing
patio
Translating restaurants
via concepts
49
Sushi of Gari,
Gari Columbus, NYC
Masaki Sushi
Chicago
Sansei Seafood Restaurant &
Sushi Bar, Maui
A restaurant like your favorite one but in a
different city.
Find the “synonyms” of the restaurant in question, then filter by location!
Akiko’s, SF
San Francisco Maui Chicago New York
'
Downtown upscale sushi experience with sushi bar
CONFIDENTIAL
keep in touch
@pablete
@datamusing

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