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Usability Evaluation Considered Harmful Some of the time Saul Greenberg  University of Calgary Bill Buxton Microsoft Research
Warning: Opinions Ahead
Warning: Opinions Ahead Source: stadtherr.com/Rock_Throwing.jpg /
Warning: Opinions Ahead
An anti usability rant? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Usability evaluation  if wrongfully applied ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Solution - Methodology 101 ,[object Object]
Changing how you think ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Part 1. Usability Evaluation
Usability Evaluation ,[object Object],[object Object]
Usability Evaluation Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Part 2. CHI Trends
CHI Trends  (Barkhuus/Rode, Alt.CHI 2007) 2007
CHI Trends  (Barkhuus/Rode, Alt.CHI 2007) 2007
CHI Trends ,[object Object],2007
CHI Trends  (Call for papers 2008) ,[object Object],[object Object],[object Object],[object Object]
HCI Education
HCI Practice Source: http://www.xperienceconsulting.com/eng/servicios.asp?ap=25
 
Dogma Usability evaluation = validation = CHI = HCI
Part 3. Some Theory
Discovery  vs  Invention  (Scott Hudson UIST ‘07) ,[object Object],[object Object],[object Object],[object Object]
Discovery  vs  Invention  (Scott Hudson UIST ‘07) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Time Learning Brian Gaines Breakthrough Replication Empiricism Theory Automation Maturity
Time Learning Breakthrough Replication Empiricism Theory Automation Maturity early design & invention science cultural appropriation
Time Learning Breakthrough Replication Empiricism Theory Automation Maturity early design & invention science cultural appropriation
Part 4. Early Design Breakthrough Replication
Memex  Bush
Unimplemented and untested design. Microfilm is impractical. The work is premature and untested.  Resubmit after you build and evaluate this design.
We usually get it wrong
Early design as working sketches ,[object Object]
Early design ,[object Object],[object Object],idea idea idea idea
Early designs ,[object Object],idea1 idea1 idea1 idea1 idea1
Early design ,[object Object],Usability evaluation the better ideas idea5 idea4 idea3 idea2 idea5 idea6 idea7 idea8 idea9 idea5 idea1
Early designs as working sketches ,[object Object],[object Object],idea1 idea1 idea1 idea1 idea1 idea5 idea4 idea3 idea2 idea5 idea6 idea7 idea8 idea9 idea5 idea1
Early designs as working sketches ,[object Object],[object Object],idea5 idea4 idea3 idea2 idea5 idea6 idea7 idea8 idea9 idea5 idea1
Part 6. Science Empiricism Theory
I need to  do an  evaluation
What’s the problem?
It won’t get accepted if I don’t. Duh!
Source: whatitslikeontheinside.com/2005/10/pop-quiz-whats-wrong-with-this-picture.html
Research process ,[object Object],[object Object],[object Object],[object Object],[object Object]
Research process ,[object Object],[object Object],[object Object]
Research process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Part 6. Cultural Appropriation Automation Maturity
Memex  Bush
1979 Ted Nelson 1945 Bush 1987 Notecards 1992 Sepia 1993 Mosaic 1989 ACM 1990 HTTP
 
 
 
 
 
Part 7. What to do
Evaluation
More Appropriate Evaluation
[object Object],[object Object],[object Object]
We decide what is good research and practice
There is no them
Only us http://eduspaces.net/csessums/weblog/261227.html
Time Learning Brian Gaines Breakthrough major creative advances Replication ideas mimicked and altered; increasing experience Empiricism lessons formulated as empirical design rules Theory underlying causal systems Automation accepted Maturity used routinely
Changing how you think ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Augment  Engelbart
 

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Usability Evaluation Considered Harmful (Some of the Time)

Editor's Notes

  1. This presentation was given at the ACM CHI Conference, April 2008, in Florence, Italy. It was immediately followed by a panel that discussed it (Moderator: Beth Mynatt. Panelists: Tom Rodden, Bonnie John, and Dan Olson). Detailed speaking notes are included in the slide deck.