The document discusses the challenges faced by technical writers, designers, and developers in creating effective documentation for developer experiences. It highlights various strategies and examples from different companies, such as Razorpay and Dyte, that showcase good practices in documentation design. The author emphasizes the importance of contextual information and user-centered approaches to improve documentation accessibility and usability.

1. unRESTamongthedocs

2. Whatarewegoingtotalkabout
Designingthedocs
Forabetterdeveloperexperience
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3. Whoisthisdiscussionfor
Technicalwriters-becausetheyarefacedwithsuchproblemsanddilemmasalmost
daily
Designers-whoareworkingontechnicalinformationsystems
Developers-whowanttobebetteratwritingsystems
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4. whoami
AkshayBhalotia
Professionalinterests
Paymentsystems
DeveloperSaaS
Personalinterests
Cats-prouddadto2cats
Boardgames
Mechanicalkeyboards
Findmehere
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5. Butwhywouldyoulistentome
I'veseensome inmylife
AniOSDeveloperatanoutsourcingboutique(OptimusInformation,Inc.)anda
FinTechAPIstartup(Razorpay)
Anaccountmanagerattecheventsandmediacompany(HasGeek)
SupportandsolutionsengineeratanotherFinTechAPIstartup(Setu)
Developerrelationsmanageratareal-timevideoAPIstartup(Dyte)
Andnow,aproductmanageratadatagatewayAPIcompany(Phyllo)
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6. Problem
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7. Docsarehard
Primaryfunction:giveinfo
But
inaneasilyreadablemanner
inaneasilyfindablemanner
helpwiththenextsteps
giveenoughbutnottoomuch
expectreturningusers
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8. Whatisharder
DocumentingfrontendSDKs
DocumentingUIfeatures
Withversioncontrol
Feature-basedreleases,withoutareleasecycle
Breakingchanges
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9. Let'sseeafewexamplesofhowI'vetriedtackling
someofthesechallenges
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10. Razorpay-PaymentAPIsforIndia
Anintropagehelpsthereadernavigatetotheirappropriatesection.
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11. Razorpay-PaymentAPIsforIndia
Whenyouclickonanyoftheoptions,youlandontherelatedoverviewsection,butallthe
otheroptionsareavailableinthesidebarforeasynavigation.
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12. Razorpay-PaymentAPIsforIndia
Allthestepsarelistedwithinthecontext,eveniftheyarenotrelatedtothefrontend.
Contextmatters.Completeinformationhelpsdevelopersmakebetterdecisions.
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13. Razorpay-PaymentAPIsforIndia
Cleardifferentiationandcodesamplesforavailableoptions.
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14. Razorpay-PaymentAPIsforIndia
Properreferenceforallparameters.
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15. Razorpay-PaymentAPIsforIndia
Switchingtosomeotherplatform,sayiOS,followsaverysimilarstructuresothereader
canexpectwhattofindhere.
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16. Razorpay-PaymentAPIsforIndia
Platform-specificinstructionsandvideos/gifsforstepstobeperformedintheIDE.
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17. Razorpay-PaymentAPIsforIndia
Usingcalloutstodrawattentiontospecificpoints.
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18. Dyte-real-timeaudioandvideocallAPIs
Thelandingpageshowsalltheavailableoptions.
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19. Dyte-real-timeaudioandvideocallAPIs
Oneofthebestthingswethinkwedesignedisthenavigation.SeehowboththeUISDK
andCoreSDKarehousedundertheWebSDKsectionbutatthetoplevel.Andwithineach
ofthem,youcanselectadifferentplatformorframework.Thebestpart?Whenyouselect
acomponentorpageandswitchtheframework,thecontextispreserved!
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20. Dyte-real-timeaudioandvideocallAPIs
Strongbeliefin"shownottell"-liveeditor!
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21. Dyte-real-timeaudioandvideocallAPIs
Strongbeliefin"shownottell"-avisualrepresentation
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22. Dyte-real-timeaudioandvideocallAPIs
Strongbeliefin"shownottell"-actualrenders
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23. Dyte-real-timeaudioandvideocallAPIs
Strongbeliefin"shownottell"-gifswhichshowtheeffectofcodechange
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24. Dyte-real-timeaudioandvideocallAPIs
Allrelevantinfoatasingleplace.
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25. Dyte-real-timeaudioandvideocallAPIs
Allrelevantinfoatasingleplace.
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26. Dyte-real-timeaudioandvideocallAPIs
Butalsoseparatelyasareference.
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27. Dyte-real-timeaudioandvideocallAPIs
Bonus-Designfordevelopers!
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28. Phyllo-Datagatewayforthedigitaleconomy
CleardemarcationforSDKandAPIsections
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29. Phyllo-Datagatewayforthedigitaleconomy
Glossarytowardsthebeginning
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30. Phyllo-Datagatewayforthedigitaleconomy
Visualindicatorsfortheflow
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31. Phyllo-Datagatewayforthedigitaleconomy
Visualreferenceforthecomponents
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32. Phyllo-Datagatewayforthedigitaleconomy
Acleardistinctionbetweenweb(whichisbrowser-based)andmobilenativeSDKs
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33. Phyllo-Datagatewayforthedigitaleconomy
Thereisachoicebetweentwooptions
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34. Phyllo-Datagatewayforthedigitaleconomy
Whichisclearlyexplainedanddifferenceshighlighted
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35. Phyllo-Datagatewayforthedigitaleconomy
Alongwithacalloutforthemostcommonmistake/misunderstoodpath
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36. Phyllo-Datagatewayforthedigitaleconomy
Andthatmisunderstoodpath-mobilein-appbrowsing-alsogetsapageofitsownto
explainthingsbetter
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37. Phyllo-Datagatewayforthedigitaleconomy
Trytokeeptheflowandexplanationofstepssame,orasmuchsimilaraspossible
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38. Phyllo-Datagatewayforthedigitaleconomy
Maintainachangelog(thisisprobablynotthebestwaybutworkwithwhateveryouhave)
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39. Let'sseeafewexamplesofhowI'veseenothersgive
itago
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40. Itriedturningtowardstwoofthemostpopularfrontendframeworksthatareusedtobuild
modernapps,andhereiswhatIfound.
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41. ReactJS
Youwouldimaginesomethingthatissopopularlyusedtobuildinterfacesandvisual
componentswouldhavemorevisualdiversityinthedocs.
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42. VueJS
Buttheyareratherboringwallsofmethodreferencesandguides/tutorials.
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43. Lottie
Somethingthatisusedtobuildanimationshasabsolutelynoanimationsonthedocsand
justalotoftext.
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44. Auth0
Providealotofstarterkitsandguidesfordifferentframeworks.
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45. Agora
Makeitabreezetointeroperate.
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46. Andlastly,wehavetheloveofalldocumentationgeeks,thatprobablyeveryonelooksup
to.
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47. Stripe
Stripeprovidestwofrontendintegrations-StripeCheckout(pre-builtcompletecheckout
UI)andStripeElements(componentstobuildthepaymentspartofyourcheckout
experience).Hereishowtheydocumentboth.
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48. Stripe
Introducethefeatureonalandingpageandgivethemostcommonoptionstoreadfurther
about.
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49. Stripe
Butwhyitworkssowellisthattheyalsoprovidesortofalivecodeintegration
walkthrough.Thisiswhereyoulandwhenyouclick"getstartedwithElements".
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50. Stripe
Verysimilarexperienceforthepre-builtcheckoutsectiontoo,sincemostoptionsonthat
screen(suchaspaymentmethods,collectaddress,etc.)arecontrolledbytheAPIrequest
youmakebeforestartingthepayment.
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51. Stripe
Despitethisgreatstep-by-stephandholding,theyhavecompletereferencesfortheir
SDKsincasesomeonewouldliketomakeuseofaspecificcomponentforaspecificuse
case,oratinkererwouldliketotinker.
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52. Conclusion
Idon'tknowiftherearerulesorguidelinesthatIcangiveyou.It'sallverycontextualand
that'snotgreat.
Whatwecancertainlydo
Thinkoftheuser
Thinkaboutwhatmatterstothem
Trynottooverwhelm
Butkeepinformationaccessible
Interoperabilityanddrawingparallelsbetweenframeworkshelp
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53. Mysincerewish
Standardsformethoddefinitions,acrosslanguagesandframeworks,includingUI
components
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54. Thankyouforlisteningtomyrant
Accesstheslidesathttps://github.com/akshaybhalotia/unREST-among-the-docs.
Icantryansweringyourquestionsnow,noguaranteesthough.
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