Social BPM is a methodology that uses social networking principles to improve business process management projects by facilitating bidirectional communication across organizational boundaries. It combines web 2.0 tools with BPM to engage customers, partners, frontline workers and other stakeholders in process improvement activities. Key patterns of social BPM include collaborative process discovery, runtime process guidance using social media monitoring, allowing process users to provide feedback, and extending process development to more roles.

1. Introduction to Social BPM

2. Background
 Conventional BPM’s Problem
• Building a successful BPM initiative requires teams to
develop effective and efficient ways to engage everyone
across the entire process value chain: business stakeholders,
partners, employees, and customers.
• Unfortunately, BPM has traditionally only focused on
engaging narrow silos within the internal value streams -
often leaving customers, partners, and the bulk of frontline
workers out of the communication loop.

3. What is Social BPM?
• Social BPM is a methodology for bringing more and
diverse voices into process improvement activities
• Uses social networking principles to accelerate time-
to-value and adoption for BPM projects
• Combines Web 2.0 and social tools with BPM to
facilitate bi-directional communication for process
improvement
Clay Richardson, IBM's Impact 2010

4. Social BPM patterns
• Collaborative(Extend) discovery
– Extending process discovery frontline and customers for bi-directional
communication
• Runtime process guidance
– Monitoring external and internal social networks to modify in-flight
business processes
• Process reflection
– Process users provide direct feedback on process enhancements and
improvement during execution
• Shared development
– Extending process development methodology and tools to support
development collaboration between business and IT roles.
• Process Guidance
– Provide real-time suggestions and guidance for completing a particular
activity based on real-time analytics and/or social network analysis (e.g.,
crowdsourcing techniques).
Clay Richardson, IBM's Impact 2010

5. Social BPM Features
 Four corners of Social BPM
Chris Taylor, The four corners of social BPM

6. Social BPM Features
 Without the constraints of time and space,
it is based on working of various kinds of collaboration.
Khoshafian, MyBPM - Social Networking for BPM, 2008

7. Social BPM Features
 Community based
– Within the enterprise
– Across the trading partner value chain
– Community
• Particular vertical domain
• Networks on standards, best practices, methodologies,
templates
Khoshafian, MyBPM - Social Networking for BPM, 2008

8. Social BPM Features
Entire taxonomy of BPM communities and activities
Khoshafian, MyBPM - Social Networking for BPM, 2008

9. Social BPM Features
Kim Kyudong, Oracle BPM Suite 11g: Complete Social BPM

10. Social BPM Features
Kim Kyudong, Oracle BPM Suite 11g: Complete Social BPM

11. Social BPM Features
• Process Collaboration in Team Spaces
• Modeling Spaces: Process improvement through
collaboration
• WorkSpace : Discussions, documents
• Instance Specific Space : Collaboration specific to an
instance (Audit trail. Participants, documents, calendar)
• Unstructured Processes: Unplanned interaction a key part
of the process
• Process Tasks in Context: Rich, Unified User Experience /
Embedded Analytics / Enterprise Application Integration /
Business Process Integration / Accounting & Financial
Mgmt Info / Contextual E2.0 Services

12. Global vendors
 Social BPM, Positioning where will it be available?
http://www.realstorygroup.com/Research/Vendors/
2011 Content Technology Vendor Map

13. Global vendors
 Social BPM, Positioning where will it be available?
Khoshafian, MyBPM - Social Networking for BPM, 2008

14. Global vendors
• Personalized, Filtered Views
Users can filter views by relevant application or process areas and subscribe to
customized feeds to monitor the key events and information that is meaningful to
them.
• Easy Collaboration
Comment, question and collaborate on business events through real-time message
posts and ad-hoc updates to targeted groups within and outside of pre-planned
business processes.
• Take Action
Generate actions and complete tasks from inside the event feed or from a mobile
device, using optimized web and mobile forms to capture data and route tasks.
• Collaboration Features
• Discussion
– Secure discussion thread for departments, processes, or content to encourage
collaborations between
• Ratings
– Rate comments and discussions

15. Global vendors
• Community dynamics
• Members can
– share their thoughts, ideas and opinions
– by providing feedback about these resources,
– sharing recommendations
– engaging in discussions through forums and blogs.
• The community recognizes top contributors and most
popular authors
Wilfred Jamison, BPM Voices: Get social with IBM and BPM