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Topics and Trends from KM World 2012

                     Stephanie Barnes,
             with contributions from Daniel Lee

                    November 14, 2012

14/11/2012                                        1
KM World 2012

• 3rd year that it was in Washington
      – Great location
             • Closer to Toronto and Europe
             • More intimate than San Jose, California
• Still lots of info about the technology side of KM,
  but more discussion on People and Process
• KM Discussion seems to be maturing
• Can watch videos, listen to audios here
  http://kmworld.com/Conference/2012/
14/11/2012                                                    2
Themes from the Key Notes (1/3)

• John Sealy Brown http://bcove.me/swbwqzm9
      – Book: “A New Culture of Learning”
• Importance of on-going learning and the forms
  that it is taking
      –      Connection to people
      –      Tacit/serendipity
      –      Crowd sourcing solutions
      –      Social
• Lifecycle of skills is shortening
14/11/2012                                         3
Themes from the Key Notes (2/3)
• David Weinberger http://bcove.me/aa1resyv
      – Book: “Too Big to Know”
• Knowledge lives at the level of the network
• How do we make the room smarter?
      –      Power of difference
      –      Public learning
      –      Embrace mess/inclusion
      –      Open a damn window
• New view of knowledge:
      –      Overwhelming
      –      Unsettled
      –      Unresolved
      –      Messy


14/11/2012                                           4
Themes from Key Notes (3/3)
• Dave Snowden: http://cognitive-
  edge.com/library/more/podcasts/km-world-2012-
  washington-dc-closing-keynote/
• How to make KM strategic
      –      Handle the wicked problems with KM
      –      KM is not a recipe book
      –      Context is key
      –      Resilience—early detection, fast recovery
              • Build systems that are designed to recover quickly
                  – Have to be inefficient to be effective
      – Scenario planning
• Networks give better answers rather than searching

14/11/2012                                                           5
Major Themes
• Mobility and Internal Social Media
• Internal Communications (consistent and repetitive
  communications via multimedia channels)
• Strategic Alignment (km must always align with the
  business strategy of the organization to be successful)
• Measurement and Value (everyone is measuring trying
  to determine value, but everyone is also still measuring
  things differently, but that's OK.)
• The importance of
      – Governance
      – Serendipity
      – Complexity/interconnectedness of KM

14/11/2012                                               6
Minor themes

• The DIKW pyramid is dead. Or is it?
• Don’t fall prey to echo chambers in your
  organization
• People’s knowledge goes beyond their job
  description which is untapped capital
• The power of influence by friendship through
  peer networks is real
• Seek forgiveness, instead of permission
• Ask yourself daily what your km clients would
  answer to the question, "What’s in it for me?“

14/11/2012                                         7

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Topics and trends from KM World 2012

  • 1. Topics and Trends from KM World 2012 Stephanie Barnes, with contributions from Daniel Lee November 14, 2012 14/11/2012 1
  • 2. KM World 2012 • 3rd year that it was in Washington – Great location • Closer to Toronto and Europe • More intimate than San Jose, California • Still lots of info about the technology side of KM, but more discussion on People and Process • KM Discussion seems to be maturing • Can watch videos, listen to audios here http://kmworld.com/Conference/2012/ 14/11/2012 2
  • 3. Themes from the Key Notes (1/3) • John Sealy Brown http://bcove.me/swbwqzm9 – Book: “A New Culture of Learning” • Importance of on-going learning and the forms that it is taking – Connection to people – Tacit/serendipity – Crowd sourcing solutions – Social • Lifecycle of skills is shortening 14/11/2012 3
  • 4. Themes from the Key Notes (2/3) • David Weinberger http://bcove.me/aa1resyv – Book: “Too Big to Know” • Knowledge lives at the level of the network • How do we make the room smarter? – Power of difference – Public learning – Embrace mess/inclusion – Open a damn window • New view of knowledge: – Overwhelming – Unsettled – Unresolved – Messy 14/11/2012 4
  • 5. Themes from Key Notes (3/3) • Dave Snowden: http://cognitive- edge.com/library/more/podcasts/km-world-2012- washington-dc-closing-keynote/ • How to make KM strategic – Handle the wicked problems with KM – KM is not a recipe book – Context is key – Resilience—early detection, fast recovery • Build systems that are designed to recover quickly – Have to be inefficient to be effective – Scenario planning • Networks give better answers rather than searching 14/11/2012 5
  • 6. Major Themes • Mobility and Internal Social Media • Internal Communications (consistent and repetitive communications via multimedia channels) • Strategic Alignment (km must always align with the business strategy of the organization to be successful) • Measurement and Value (everyone is measuring trying to determine value, but everyone is also still measuring things differently, but that's OK.) • The importance of – Governance – Serendipity – Complexity/interconnectedness of KM 14/11/2012 6
  • 7. Minor themes • The DIKW pyramid is dead. Or is it? • Don’t fall prey to echo chambers in your organization • People’s knowledge goes beyond their job description which is untapped capital • The power of influence by friendship through peer networks is real • Seek forgiveness, instead of permission • Ask yourself daily what your km clients would answer to the question, "What’s in it for me?“ 14/11/2012 7