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Digital
government
Help governments,
large organisations
and political leaders
succeed in digital
transformation.
At scale.
The BBC, Apple, The Guardian,
Canada, Argentina, Peru, Uruguay,
Ontario, Finland, Malaysia, Australia,
UK Government
In 2011 the UK
Government
opened the door to
the internet
generation
@publicdigitalhq
We founded the UK
Government Digital Service
2008: 8th
2016: 1st
@publicdigitalhq
We saved the UK
Government
£4.1billion in 4 years
@publicdigitalhq
The approach pioneered in the
UK has been copied by the US,
Canada, Australia, NZ,
Singapore, Israel, Mexico,
Argentina, Peru, Ontario…
@publicdigitalhq
Digital?
Applying the culture, processes,
business models & technologies
of the Internet-era to respond to
people’s raised expectations
@publicdigitalhq
It is not just “doing IT better”
It is about the need to
redesign public services to
work better and cost less,
using new ways of working
@publicdigitalhq
Digital is your catalyst
for fundamental public
service and civil service
reform
@publicdigitalhq
Better for less
@publicdigitalhq
This is the team that redesigned the UK welfare system (£150bn/year)
They cost 90% less than the earlier failed outsourcing
The UK’s biggest mistakes?
1. Lots of strategy, no delivery
2. Not starting ‘small, fast & radical’
3. Lack of discipline & rigour
4. Not hiring the best digital talent
@publicdigitalhq
The biggest risk?
Building the wrong thing
@publicdigitalhq
Starting small to
demonstrate the
value of a digital
approach worked
(“show, don’t tell”)
@publicdigitalhq
19
25 of the most
important
services in
government
@publicdigitalhq
gov.uk/design-principles
GDS
@publicdigitalhq
GDS
@publicdigitalhq
@publicdigitalhq
@publicdigitalhq
https://www.gov.uk/service-manual/agile-delivery/
GDS centralised:
- standards setting and enforcement
- technology spend control
- digital skills development
- common platforms (GOV.UK publishing,
payment, identity assurance)
- legacy hosting
- performance data
https://www.gov.uk/service-manual/agile-delivery/
Departments :
- retained service ownership
- write most content
- required to develop their own digital
capability, with support form GDS
https://www.gov.uk/service-manual/agile-delivery/
GDS centralised
technology spend
control stops
expensive ‘Big IT’
disasters
www.gov.uk/service-manual/digital-by-default
GDS service standard
demands all services
are high quality and
keep improving
GDS publishes
performance data for all
800 services on
gov.uk/performance
@publicdigitalhq
gov.uk/performance
This lead the UK to challenge some of
the ways government operates…
@publicdigitalhq
GDSwww.gov.uk/service-manual/governance/governance-principles
New Governance to
support agile delivery
New comms strategy: open by default
“Make things open; it makes things
better”
www.gov.uk/government/publications/the-green-book-appraisal-and-evaluation-in-central-
governent/agile-systems-projects-a-clarification-of-business-case-guidance
Changing the way
funding approvals
works
GDSGDSBen Terrett@publicdigitalhq@publicdigitalhq
New tech governance model
Mission IT
Back Office
Common
Infrastructure
Services
Digital Public
Services
GDSBen Terrett@publicdigitalhq@publicdigitalhq
Mission IT
(Technology
Leaders)
Back Office
(Next Gen.
Shared services)
Common
Infrastructure
Services
(Technology
Leaders)
Digital Public
Services
(Digital Leaders)
@publicdigitalhq
New tech governance model
In 2015 we had a 4 year business
case approved for ‘Government As A
Platform’
The aim: save £1.5bn by reducing
technology duplication, while
enabling new services to be
developed faster/more cheaply
Radical chance in
its approach to
suppliers and its
default delivery
model
www.gov.uk/digital-marketplace
www.gov.uk/digital-marketplace
Transforming the
supplier base from
this…
www.gov.uk/digital-marketplace
To this…
These are the ways modern digital
organisations operate
Most were new to government
The change has not been easy
But it’s been worth it…
Thank You
www.public.digital

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