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With IT organizations running lean and internal staff already stretched thin,
most companies that choose Hyperion for their financial reporting and
analysis lack the internal resources necessary to implement and support the
solution. Tier1 has a staff of experienced Hyperion consultants available to
respond immediately to all of your support needs — change to an existing
report, a new report, resolution to performance or other technical problems.
HYPERION MANAGED SERVICES
Hyperion Financial Management (HFM) Managed Services:
© Tier1, Inc. All Rights Reserved.SOCaicpa.org/soc
Fo
rm
erly SAS 70 Repo
rts
AICPASe
rvice Organization Contr
olReports
S E R V I C E O R G A N I Z AT I O N S
• 	 Metadata maintenance and data load support using Classic Administration or 	
	 Performance Management Architect
•	 HFM Rules and Member List development and maintenance per customer 	
	 specified requirements
•	 HFM specific security management and maintenance
•	 Application monitoring and performance testing
•	 Inter-company matching support for configuration, reporting and
	 exception handling
•	 Web Form/Data Grid/Task List creation and maintenance
•	 Automation of administrative application tasks
•	 Journal module support, administration and training
The value of Tier1’s Hyperion Managed Services comes from providing our consul-
tants with exceptional business qualifications as well as top-notch technical skills.
Whether you’re a CFO, a Financial Analyst, part of the Accounting Staff, or a member
of the IT Department, we have people that speak your language. Our range of
expertise gives you a convenient, single-source provider for all of your Hyperion
needs — top-level consulting and analysis, functional end user support, and
resolution of technological issues.
Hyperion Financial Data Quality Management (FDM)
Managed Services:
•	 Source data load management, design and support
•	 Metadata management and design
•	 Mapping maintenance and optimization
•	 FDM specific security management and maintenance
•	 Report maintenance and design
•	 Application performance testing
•	 Task automation
•	 Custom scripting support and design
Key Benefits of Tier1’s Hyperion
Managed Services:
•	 Dedicated Hyperion functional and 	
	 technical experts averaging 15 		
	 years of experience
•	 Cross-functional expertise provides
	 trusted advisor for all aspects of 	
	 Essbase, Planning, Enterprise, HFM 	
	 and FDM
•	 Hyperion specialists who can assist 	
	 with reporting, resolve performance 	
	 and technical problems and manage 	
	 Service Requests with Oracle
•	 Consulting and training to advise 	
	 end users on Hyperion best practices 	
	 and optimize your system, data and
	configurations
•	 Flexible service contracts with
	 guaranteed response times
(more)
RELIABLE | FLEXIBLE | EFFICIENT
Tier1’s Hyperion Specialists are part of
a culture where success is measured in
terms of meeting your business objec-
tives, not just technical specifications.
Hyperion Planning Managed Services:
•	 Metadata and Data Load support using Classic Administration or Enterprise 	
	 Performance Management Architect (EPMA)
•	 Batch Script processing for automated metadata and data loads
•	 HP Rules/Calculations and Member List development and maintenance per 	
	 customer specified requirements
•	 HP Web Form/Data Grid/Task List/ Work Flow creation and maintenance
•	 Report creation and maintenance (Smartview and Financial Reporting Studio)
•	 HP specific security management and maintenance
•	 Task automation of administrative application tasks
•	 Application performance testing
HYPERION MANAGED SERVICES
2403 Sidney Street • Suite 225 • Pittsburgh, PA • 15203 | 412.381.9201
Hyperion Essbase Managed Services:
•	 Manage all Essbase environments (i.e. Prod, Dev, and Test)
•	 Performance tuning
•	 Troubleshooting and resolving issues as they arise
•	 Logging and managing SRs with Oracle support
•	 Perform backups and restores
•	 Calc Script, Formula and Business Rule support
•	 Report creation and maintenance (Smartview)
•	 Modify Load and Calc for new requirements
•	 Perform data loads
•	 User administration
System 11 Foundation Services & Reporting/Analysis
Managed Services:
•	 Shared Services maintenance
•	 Workspace report maintenance using Hyperion Financial Reporting
	 >	 Create new groups/users and assign security as defined by the client
	 >	 Troubleshoot user access issues
	 >	 Creation and modification of reports/books for changing business needs
•	 Assist with outline, hierarchies and calculation performance tuning
For more information about Tier1’s Hyperion Managed Services, visit
www.tier1inc.com or contact us at info@tier1inc.com.
Tier1 is the pioneer of managed
services for Hyperion. The days of
needing to hire and train a dedicated
support team are over. Let Tier1’s
wide range of skills support all of
your Hyperion needs.

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Tier1 Hyperion Managed Services

  • 1. With IT organizations running lean and internal staff already stretched thin, most companies that choose Hyperion for their financial reporting and analysis lack the internal resources necessary to implement and support the solution. Tier1 has a staff of experienced Hyperion consultants available to respond immediately to all of your support needs — change to an existing report, a new report, resolution to performance or other technical problems. HYPERION MANAGED SERVICES Hyperion Financial Management (HFM) Managed Services: © Tier1, Inc. All Rights Reserved.SOCaicpa.org/soc Fo rm erly SAS 70 Repo rts AICPASe rvice Organization Contr olReports S E R V I C E O R G A N I Z AT I O N S • Metadata maintenance and data load support using Classic Administration or Performance Management Architect • HFM Rules and Member List development and maintenance per customer specified requirements • HFM specific security management and maintenance • Application monitoring and performance testing • Inter-company matching support for configuration, reporting and exception handling • Web Form/Data Grid/Task List creation and maintenance • Automation of administrative application tasks • Journal module support, administration and training The value of Tier1’s Hyperion Managed Services comes from providing our consul- tants with exceptional business qualifications as well as top-notch technical skills. Whether you’re a CFO, a Financial Analyst, part of the Accounting Staff, or a member of the IT Department, we have people that speak your language. Our range of expertise gives you a convenient, single-source provider for all of your Hyperion needs — top-level consulting and analysis, functional end user support, and resolution of technological issues. Hyperion Financial Data Quality Management (FDM) Managed Services: • Source data load management, design and support • Metadata management and design • Mapping maintenance and optimization • FDM specific security management and maintenance • Report maintenance and design • Application performance testing • Task automation • Custom scripting support and design Key Benefits of Tier1’s Hyperion Managed Services: • Dedicated Hyperion functional and technical experts averaging 15 years of experience • Cross-functional expertise provides trusted advisor for all aspects of Essbase, Planning, Enterprise, HFM and FDM • Hyperion specialists who can assist with reporting, resolve performance and technical problems and manage Service Requests with Oracle • Consulting and training to advise end users on Hyperion best practices and optimize your system, data and configurations • Flexible service contracts with guaranteed response times (more) RELIABLE | FLEXIBLE | EFFICIENT Tier1’s Hyperion Specialists are part of a culture where success is measured in terms of meeting your business objec- tives, not just technical specifications.
  • 2. Hyperion Planning Managed Services: • Metadata and Data Load support using Classic Administration or Enterprise Performance Management Architect (EPMA) • Batch Script processing for automated metadata and data loads • HP Rules/Calculations and Member List development and maintenance per customer specified requirements • HP Web Form/Data Grid/Task List/ Work Flow creation and maintenance • Report creation and maintenance (Smartview and Financial Reporting Studio) • HP specific security management and maintenance • Task automation of administrative application tasks • Application performance testing HYPERION MANAGED SERVICES 2403 Sidney Street • Suite 225 • Pittsburgh, PA • 15203 | 412.381.9201 Hyperion Essbase Managed Services: • Manage all Essbase environments (i.e. Prod, Dev, and Test) • Performance tuning • Troubleshooting and resolving issues as they arise • Logging and managing SRs with Oracle support • Perform backups and restores • Calc Script, Formula and Business Rule support • Report creation and maintenance (Smartview) • Modify Load and Calc for new requirements • Perform data loads • User administration System 11 Foundation Services & Reporting/Analysis Managed Services: • Shared Services maintenance • Workspace report maintenance using Hyperion Financial Reporting > Create new groups/users and assign security as defined by the client > Troubleshoot user access issues > Creation and modification of reports/books for changing business needs • Assist with outline, hierarchies and calculation performance tuning For more information about Tier1’s Hyperion Managed Services, visit www.tier1inc.com or contact us at info@tier1inc.com. Tier1 is the pioneer of managed services for Hyperion. The days of needing to hire and train a dedicated support team are over. Let Tier1’s wide range of skills support all of your Hyperion needs.