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The unexpected obstacles that
are killing your B2B marketing
Doug Kessler – @dougkessler
Rutger Frissen – @velocitytweets
55 things to think about
1Find your mojo
Some was funny.
Metro Trains
Dumb Ways to Die
Rainforest Alliance
Follow the Frog
Some was
super-helpful.
Moz
Whiteboard Fridays
Some was dramatic.
Some was quiet…
Some was silly.
GE Aviation
Paths of Flight
BlendTec
Will It Blend?
Great content is always
confident content.
Confident content signals:
I know what I’m talking about.
I’m good at telling stories.
The single most important
(but least used) ingredient
in marketing.
What we learn about the
communicator makes a
bigger impression and stays
with us longer than what we
learn about the topic.
What we learn about
the communicator
Time
Impact
What we learn
about the topic
Content is a demo of you.
Not so confident:
The High Velocity Low Speed
Fan Company – HVLS, INC
Confident:
Why confidence:
It attracts
It signals expertise and experience
Projects success and momentum
Grabs attention
The old B2B voice is dead.
The old B2B voice.
Stiff
Serious
Uniform
Formal
Dull
The new B2B voice.
Straight & simple
Confident
Conversational
Varied & flexible
Real & human
A mojo recipe
Aim high: make confidence a goal
Write how you speak
Surprise
Say less
2Be insanely honest
Insane honesty signalled:
1. She cared about us having a great time.
2. We could trust everything she said
about the positives.
@DougKessler
Normal honesty is simply
ethical and professional.
‘Insane’honesty
is a choice.
Actively seek out
your weaknesses
Actively seek out
your weaknesses
and share them openly.
Insane honesty is putting
your worst foot forward.
Why insane honesty?
Why insane honesty:
It surprises and charms
Why insane honesty:
It signals confidence
Why insane honesty:
It builds trust
Harvey Residential, Estate Agent
Not a very nice one bedroom
flat but like the budgie it’s
cheap; open plan, has a well
used kitchen, and if you can
call it this – a small lounge.
“
”
Why insane honesty:
It alienates less likely buyers
Kessels KramerHans Brinker Budget Hotel, Amsterdam
Kessels KramerHans Brinker Budget Hotel, Amsterdam
Why insane honesty:
It attracts ideal prospects
Be insanely honest
•Highlight your worst attributes
•Earn the trust of your ideal prospects
3
Create a culture
of experimentation
Time. 36 hours
People. 5 people per team
Budget. $100 per team
Pitch. 3 minutes
The Typeform challenge
How to promote
experimentation
in your marketing
Get stakeholder
buy-in up front. • To the experimentation
principle
• To the likelihood of failure
Your VP
of Sales
Your idea
When your
idea gets
killed
Design ‘fail fast’
experiments. • Small, low-cost steps
• Front-loaded learning
Ring-fence your
experiment budget • Think 70/20/10
• Course-correct
early and often
• Let go of PlanA
Embrace pivots
Pfizer:Argiva
Let the dance begin.™
CB Insights, Nov 2018
burbn
A coding prototype
by Kevin Systrom
Too cluttered. Pare it
back to posting, liking
and commenting.
“
”
CB Insights, Nov 2018
Odeo
The podcast
discovery platform
CB Insights, Nov 2018
CB Insights, Nov 2018
Image: Waybackmachine
Milk your failures • For learning
• For showing
vulnerability
• For content
An experimental mindset and
program of experiments is the
closest thing to a guaranteed
route to greatness.
It starts by admitting you
don’t know everything.
And proceeds through
systematic learning.
That is how you
get better at getting better.
4
Find conventions
to break
How to swear in your
fucking marketing
People are
a bunch of
sweary people.
Swear words
%ofspokenwords
0-3.4%
The Utility and Ubiquity of Taboo Words, Timothy Jay
1st person plural
pronouns
1.0%
People are
a bunch of
sweary people.
Swear words
%ofspokenwords
0-3.4%
The Utility and Ubiquity of Taboo Words, Timothy Jay
1.73 ‘fucks
per minute’.
– Final season,
Deadwood
We swear liberally in TV shows,
movies, plays, poetry, music,
fiction, non-fiction, daily
speech, bar mitzvahs, visual
arts, emails, Post-it® notes,
shopping lists and conferences.
We swear everywhere.
Everywhere but marketing.
Swearing is one way
to break convention so
your marketing doesn’t
look, sound, smell and
taste like marketing.
Kmart – Ship My Pants
https://www.youtube.com/watch?v=lCsqABAQLjs&t=2s
Smart Forfour – Swearing kids
https://www.youtube.com/watch?v=wkmRuHGnBlk
Surprising
Confident Authentic
Resonant
Funny
Honest
Refreshing
Unconventional
Fuck,
yeah